Indian call centres?
13 January 2005, 12:23 PM
#1
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Indian call centres?
Have any of you guys suffered problems with call centres? Particularly those in other countries?
I suffered unbelievable aggro from Norwich Unions call centre in Bombay or whatever and would never use NU again, ever, never. Now my wife has trouble with another one where they cant understand English and are so unhelpful................
I suffered unbelievable aggro from Norwich Unions call centre in Bombay or whatever and would never use NU again, ever, never. Now my wife has trouble with another one where they cant understand English and are so unhelpful................
13 January 2005, 12:42 PM
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R32
Like you i was with NU... for 3 cars and house Insurance. 2 of the cars are now with other companies and the rest will follow.
I hope like myself and you others will follow. Thus showing moving call centres to other countries will loose them business.
Like you i was with NU... for 3 cars and house Insurance. 2 of the cars are now with other companies and the rest will follow.
I hope like myself and you others will follow. Thus showing moving call centres to other countries will loose them business.
13 January 2005, 12:43 PM
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Yep, phoned up BT to complain about my ADSL connection. Got 7 phone calls from a call centre over 2 days telling me they've check it and it's ok. I told them it still drops connection, their response "computer says it's ok..."
Lost patience with the last one to phone me telling me the line's ok...funnily enough they didn't ring back
Lost patience with the last one to phone me telling me the line's ok...funnily enough they didn't ring back
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13 January 2005, 12:55 PM
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Hmm, all a PITA if you ask me.
I had to phone my bank up earlier today, got put through to India
I tried to explain something to the woman on the other end, but all she kept doing was repeating the same thing to me, it was sooo obvious she didn't have a clue what I was on about and quite frankly was of no help at all!!
Gone are the days where you could ring up and get put through to someone at your local branch, or even someone at another office that can help and actually understand what you are telling them!!
I really do believe the language barrier is such a problem with all these new call centres
How are you meant to sort things out with anything when you can't get them to understand, no matter how much you explain, it's so frustrating, I will probably have to call into the branch now, for what I tried ringing about earlier
So pointless all to save that bit of money FFS!
I had to phone my bank up earlier today, got put through to India
I tried to explain something to the woman on the other end, but all she kept doing was repeating the same thing to me, it was sooo obvious she didn't have a clue what I was on about and quite frankly was of no help at all!!
Gone are the days where you could ring up and get put through to someone at your local branch, or even someone at another office that can help and actually understand what you are telling them!!
I really do believe the language barrier is such a problem with all these new call centres
How are you meant to sort things out with anything when you can't get them to understand, no matter how much you explain, it's so frustrating, I will probably have to call into the branch now, for what I tried ringing about earlier
So pointless all to save that bit of money FFS!
13 January 2005, 12:56 PM
#9
When dealing with overseas call centres (or northern ones - seem to have problems understanding me as bad the Indian call centres 
) I find the phonetic alphabet works quite well for spelling my name, and my address, and pretty much anything else
MOst of the time they still don't understand, even when I drop the accent/dialect and use my Toff/cad Jolly Englishman or Terry Thomas Accent
:
) I find the phonetic alphabet works quite well for spelling my name, and my address, and pretty much anything else MOst of the time they still don't understand, even when I drop the accent/dialect and use my Toff/cad Jolly Englishman or Terry Thomas Accent
:
13 January 2005, 01:03 PM
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I tried to get an insurance quote from whoever quote me happy are.
It was clear that the lady at the other end didn't understand what I was saying and in the end I just gave up. Their loss Direct Line's gain.
The people who run these place need to understand the value of them not the cost. I think the whole thing stinks, and I think that pretty soon people will wake up to how carp these things are.
It was clear that the lady at the other end didn't understand what I was saying and in the end I just gave up. Their loss Direct Line's gain.
The people who run these place need to understand the value of them not the cost. I think the whole thing stinks, and I think that pretty soon people will wake up to how carp these things are.
13 January 2005, 01:23 PM
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Dell - call centre in Ireland, several phone calls, couple of hours talking to several diffenent people, clueless, no solutions to problem.
Phoned early next morning - call centre in India, efficient, knowledgable person on end of phone, problem solved in under 90seconds.
Phoned early next morning - call centre in India, efficient, knowledgable person on end of phone, problem solved in under 90seconds.
13 January 2005, 01:26 PM
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Originally Posted by Buzzer
I know Donna, i have trouble understanding you Welsh people aswell 
No, you only had difficulty understanding me because you got me disgracefully drunk Apart from that, it's not easy trying to talk to you when I have to shout for you to hear me past all those tumbleweeds that surround your house
13 January 2005, 02:05 PM
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Originally Posted by D.K.1
No, you only had difficulty understanding me because you got me disgracefully drunk Apart from that, it's not easy trying to talk to you when I have to shout for you to hear me past all those tumbleweeds that surround your house
Twas funny though, all the same
I'll remember next time that its Lambrusco only for you, none of that Chablis filth
13 January 2005, 02:12 PM
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Try working for a small Uk software company that has outsourced some support to India, I am supposed to be supportive but I'm embarrased by some of the support offered
Saving money Vs customer service/experience, is there a comparison ?
Saving money Vs customer service/experience, is there a comparison ?
13 January 2005, 02:17 PM
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ive just moved banks because of people calling me or me calling them and just getting nowhere. I complained at first and was given a uk number to ring but now that goes to india as well.
vote with your feet.
vote with your feet.
13 January 2005, 02:25 PM
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I've got health insurance with NU and when speaking to them recently, they asked me to repeat my christian name 3 times and then to spell it. But I suppose John is a bit unusual!!
DG
DG
13 January 2005, 02:27 PM
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Originally Posted by Buzzer
I only suggested you have a drink. You and Mrs B decided on drinking yourselves into oblivion lol
Twas funny though, all the same
I'll remember next time that its Lambrusco only for you, none of that Chablis filth
Twas funny though, all the same
I'll remember next time that its Lambrusco only for you, none of that Chablis filth
Yep, Lambrusco will do me fin ta, if you would ever have me back in your house again
sorry if I made a mess of your bathroom *leaves thread*
13 January 2005, 02:28 PM
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Well when you call your customer services dont bloody moan at the advisor about call charges, the call charges pay for the service. Thats why you pay for the call to pay peoples wages. Surely you can expect a substandard service when the call centre are abroad to save on cost.
13 January 2005, 03:35 PM
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It's all very well getting the workforce in Calcutta watching Eastenders so they can understand us - trouble is, I can't follow the their accent - been years since "It ain't half hot mum" was on telly over here...
13 January 2005, 03:51 PM
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Originally Posted by Senior_AP
Peasant companies outsource to third world **** holes.
It's not cool and is detrimental for profit in the long term.
It's not cool and is detrimental for profit in the long term.
I agree it's not cool, but now may is it detrimental to profit in the long term!
Manufacturing has been going to cheap labour countries for some time. I guess there was a time when people did not buy goods made in the Hong Kong, Taiwan, China etc. Now we don't even care.
The same with call centres.....we will just get used to it.
To be honest, as long as they are cheapest for car insurance, most people just won't care.
13 January 2005, 03:57 PM
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Originally Posted by Geek Boy
Companies have to make money....
I agree it's not cool, but now may is it detrimental to profit in the long term!
Manufacturing has been going to cheap labour countries for some time. I guess there was a time when people did not buy goods made in the Hong Kong, Taiwan, China etc. Now we don't even care.
The same with call centres.....we will just get used to it.
To be honest, as long as they are cheapest for car insurance, most people just won't care.
I agree it's not cool, but now may is it detrimental to profit in the long term!
Manufacturing has been going to cheap labour countries for some time. I guess there was a time when people did not buy goods made in the Hong Kong, Taiwan, China etc. Now we don't even care.
The same with call centres.....we will just get used to it.
To be honest, as long as they are cheapest for car insurance, most people just won't care.
People that expect a quality service for their money will care.
NatWest have cancelled all third world call centre **** becuase they realise it's only peasant companies that employ such penny pinching tactics.
....waiting for the bottom to fall out the UK economy....tick tock tick tock....
13 January 2005, 04:02 PM
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Originally Posted by Geek Boy
Manufacturing in the UK is moving to low costs countries, only a matter of time before service follows soon.
I don't speak Urdu, and they don't speak English very well. Nobodies fault except penny pinching companies more interested in hair brain schemes than actaully providing an efficient service for loyal and good paying customers.