Biggins

I have been with O2 for a year on their £29.99/month contract with a Motorola V600 phone.

People tell me I should be able to get a new free phone upgrade after 12 months. Does anyone know whether this is correct? If it is, do I approach them and ask for a free phone upgrade or will they contact me and ask?

Thanks for any pointers.

richiewong

After 12 months you'll be able to upgrade your phone for free, but some models require an upgrade payment ie£50 for a Nokia6230.
Just checked this out at the O2 shop before Xmas

MarksWRX

I've been doing it for years! You need to contact them. They normally give you about £20 off any of their phone deals in exchange for signing up for another 12 months.

Tiggs

why dont you ask O2????

Terzo 333

I have just upgraded to a 6230 - I went ointo Carphone Warehouse who quoted £100 to upgrade. He said ring o2 and they will do it a lot cheaper.

Rang o2 and said Orange would do me the phone for free - he has a word with his manager and says he will do it for £10

You have them by the short and curlies - they don't want to lose you're custom...