Stueyb

Ok peeps, got a problem here.

Basically I broke my laptop and claimed on the house insurance (honest damage)
It was passed to a company that dealt with such claims on behalf of the insurance company and basically they had it for three weeks and then sent me a form to pay the excess. I phoned up because I wanted it sooner rather than later. Basically gave em my card details and told em to deliver to work. No laptop turned up on due date so I rang em up and harranged them and they said I hadnt paid the excess. So I shouted some and they apologised and I paid again. Got home and there was a parcel at next doors, ie the laptop they should have delivered to work. Thought no more about it and blow me, another one turned up at work on Friday.

So now I have problem, I have two brand spanking laptops for £100 Problem is where do I stand with the second one, as they have taken payment for two.

Any advice welcome

HI SOOB

Sell me the spare one for £200

Tiggs

EBAY

Ian_S

sell me one cheap, i work for an insurance company so its like you are sending it back

RichA

Hold onto it for a bit, leave it at your neighbours or something. I think after three months you have the right to keep it, but don't quote me on that.

--Rich

apples24

iTrader: (1)

yup hold it for atleast 8 weeks dont call em dont do a thing,

use there one for all the time leave yours nice and new in the box


after then think about selling it

Puff The Magic Wagon!

iTrader: (2)

Duty of care

You have to inform them that you have 2 and allow them to rectify their mistake - otherwise its theft - intention to deprive. If they then do nothing, then thats different but you have at least to make the effort (& prove it).

Regacy

Puff's right, once the dust settles after Christmas someone will work out what happened and ask you to return one of them.
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.
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Which will be a bit tricky if you've sold it!

Dazza01

Get the mods to delete this thread then there is no record of it, then sell the other lappy

Puff The Magic Wagon!

iTrader: (2)

Wrong!!

Aaquil

Let them know its better in the long run.

Aaquil.

Ian_S

did anyone sign for either of them?

bloke

There is no problem. You know what the right thing to do is. Do it

what would scooby do

Aye ring up and complain, see if you can get a 3rd one out of the *******

LOL

Buckrogers

And people wonder why insurance costs go up?

fast bloke

Call them, ask to speak to the MD, complain about incompetence, write to the MD, complain about incompetence, etc etc etc - tell them you will drop it if they pay you 200 quid compensation for the stress they have caused you over chrimbo. Sell the other lappy and pocket the 200 quid as well - send me 10% for advive

cheers

r32

Phone them, tell them what has happened and you have two. Ask them to arrange collection of the extra laptop.
Then sit back and think what it would be like to, a) end up in court on theft charges, and b) be blacklisted by all the insurance companies,

You know it could turn very bad if you keep it. No car or house insurance, how would you manage?

Wish

iTrader: (2)

Dont mess about with Insurance companies.

Give them a call in the new year and do the right thing.

DocJock

This happened to my missus.

Ordered some stuff (can't remember what) and came back one day to find a box sat on our patio containing a 32" telly, which was not what she ordered although it had her address on it. She was also not charged for this item.

Phoned to company to get them to come and collect it and deliver what they should have. "OK, yeah yeah" etc. Tells them the TV will be where they left it.

Next day, come home to find proper order sat ON TOP OF THE TELLY !

Phone again to come collect TV...........no collection as arranged
ditto 2 days later.

So, having informed them of their error and arranged for them to collect 3 times we still had a TV sat on our patio.

In the end I got so pissed off at it being sat there I set it up for the kids in their study to play their PS2 on. Does that make me a crim ?

Puff The Magic Wagon!

iTrader: (2)

No John because you made them aware of their error and allowed them to rectify it but they chose not to do so. Sometimes it costs more than the value of the goods to rectify a problem, so they let it lie.

The important thing to do is to give them the chance and the opportunity to do so but then if they chose to take no action, then that is their own problem.

beemerboy

i had the same problem with a well known dept store a few years back.
basically ordered a washer dryer, and it arrived with a scratch on the front. called them up and in the meantime put the washer dryer in the spare room, no as not to bring attention to it, as they said they would deliver a new one (nothing about collecting the old one)
anyway, got my mum to house sit for the arrival of new one and low and behold they never asked for the old one back.

one can of spray paint and 5 years on, its still going strong at my folk's house!!!

BB

Chris L

Puff is right. This happened some years ago at work. We ordered some fairly expensive network gear. Nothing turned up, so we chased it. Eventually we ended up with two deliveries and we were left in the same position. We had to contact the supplier and let them know. Nothing ever happened. In fact, we called them 3 times. My boss said ' stick it in the store room for 3 months' - which we did. When they failed to collect it, we used it! I seem to remember that after 6 months or so, the goods become yours - but you must give them the opportunity to collect the goods.

r32

Make sure you tell them you now have two, do not offer to post it back, tell them they should arrange collection, keep copies of all the paperwork. See what happens, but do not attempt to defraud, you could be lucky, or not .......... if not your in the sh*t.

Leslie

It all depends whether you are honest or not. Do what your conscience should be telling you and inform them of their error.

Les

bloke

LOL

paulwrxboro

Its there daft falt if it was me id keep it

Leslie

Why not, if you want to be a thief!