jase555

ok,

looks like i have been duped on ebay for £217.50

paid £7.50 postage for item I expected RMSD this was not stated , guy said he posted it 1st class and as I did not pay the extra £1 insurance. ( as far as i reckon he has scrimped on postage)

Now obviously his expectations on this and mine are totally different.

So basically royal mail say I am entitled to £28 compensation tops.

He has told me I am responsible for claim, I spoke to royal mail today and explained the situation that I only had a certificate of posting.

Was told I should report it to the police,

but all I want is my money back,

Any advise on the matter appreciated

PLEASE ONLY POST ABOUT THIS NOTHING ELSE

ps guy had feedback of around 200, has been in what you would call regular contact but really saying tough to me, said he posted around 100 items and 14 went missing ???

thanks

Jase

penfold118

as far as im aware there is no come back for you, he says he posted it you havent recived it, its just word against word. good luck...!!

Colinj

For something of that value yes you would expect it to be sent recorded mail, at least 1st class with £200 max compensation! Have you seen his receipt for postage? How long have you waited on Item?

S.B.

Was you offered the chance to pay the extra for insurance?

S.B.

Recorded is only for £28 comp
You have you use a different service for more cover

jase555

i was not offered it via email, but he did say after you should have paid the extra,

maybe it was my naivety

but still RMSD up to 2kg is less than £7 so i thought it would not be an issue

I only have a certificate of postage,

jase

jase555

ps

item posted on the 23rd !!!!

S.B.

Got a link to the auction?

Spoon

The problem here is that sellers are making more money by skimping on postage even though it may well have been requested by the buyer to use a more secure delivery option.

Something needs to be done about this in those cases because a buyer has paid and is taking the risk the item will turn up, when in actual fact they had paid for this not to be an issue.

I understand you only assumed it was offered which actually leaves you high and dry unfortunately.

eBay however do have a fair postage policy and if they figure £7.50 is too much for this item then something may be done for any future adverts. This however won't help you now.

Then there's the run up to Christmas and the temporary Postal thieves/staff which seems to be getting worse.

Jamo

iTrader: (23)

do what I did, tell him you have his address, your going to round up a few mates and come for a drive down to sort it face to face in the next couple of weeks or so. leave it at that, and if he dosent come back do it.

I did, we drove to lincoln for a ps2 game, the kids dad ****e it as much as the kid, parantly his dad told him to ignore me. his dad paid up

jamo

jase555

thing is he is over 400 miles away,

Spoon

Lets not lose sight here that the guy did post the item. It's the shíte Postal service that always gets away with it.

S.B.

???

gsm1

From what I understand, Jase, you had the option to pay the extra insurance via the 'checkout' but opted not to, right?
If that is the case there's not much you can do as far as know.
Sorry!

David Lock

Someone put me right on this. The seller enters into a contract to supply you with the goods. He hasn't supplied them. Tough for him if they get lost in the post. He can claim the £28 from PO but needs to re-supply you or refund in full. I supply goods and if they don't arrive then I stand the loss and refund. Why is e-bay different? DL

Colinj

No you can add up to £200 worth with 1st and Recorded....costs an extra 70p or something!

Spoon

David- In lots of cases on eBay, there isn't another item to be able to send one.

Yes businesses should have to do the chasing up and replace the goods but I think eBay punters as a whole aren't switched on enough to ask.

gsm1

Being a private seller and not a trader may make the difference.

S.B.

Not with recorded you can't

S.B.

paulr

So true.For that reason i always go recorded or special delivery.

jase555

my point is i reckon he screwed me on postage

if it had of turned up there would not be an issue but as it went pear shaped he is getting funny,

as i said i paid £7.50 to cover postage

royal mail special delivery up to 2kg is around £6.50 this is insured up to £250

for a sat nav system this should have covered it ,

I reckon he is to blame but what can I do, he is now suddenly a non-registered ebay user which makes me think he is doing one,

I cannot post bad feedback as he is now non-registered,

originall he said he posted 100 items and 14 have went missing , i doubt this but what can i do , if he is selling 100 items is it not classed as a business,

I do not want to post the link as i don't think it is needed,

I merely want to find out where I stand legally of course,

ebay has him listed as square trade, according to that I can get around £100 back i think but need to wait 30 days

thanks

jase

Colinj

Your right....I ment standard Parcel & 1st

S.B.

I was going to look and see how the postage was worded. **** it then

David Lock

I don't think you can pay for extra compensation just using 1st. You can use 1st and get £28 comps being 100 x 28p if you get Certificate of Posting stamped.

This is not the same as Recorded (Signed For) for which you pay £0.65 extra. DL

GC8

Jase; instead of taking the well meant but ill-informed and mostly crap advice offered here Id suggest speaking to a solicitor. You will probably have legal advice on your home contents insurance policy; if not consider paying £5 for legal advice at a solictors.

Until you really know where you stand you cant decide what to do can you?

Simon

Alas

Exact same thing happened to me last month but I was the seller. In my case I did not offer an insurance option and stated I would post 1st class recorded. Item was worth £170. It got lost but I returned the guys cash and claimed the £28 myself. Reason I did this was I wanted to keep my feedback score. Sounds like this guy is not willing to take the hit of losing 14 x £200.
Speak to a lawyer, ebay will be no use.
Alas
PS Now I state items will be posted recorded delivery and I'm not liable if PO loses it. I also offer insurance and if taken post Special Delivery and will do refunds if they lose it then.

NWMark

if you paid by credit card, get your cc company to charge back the transaction.

Paypal hate this but it means youll get your money back

Mark

David Lock

This is very basic contract law and depends on exact terms of e-bay contract buyer to seller. Establishing who is in the right is one thing (and I strongly suspect you are) but then you have the next problem of recovering funds. Sounds like small claims court to me if you can be bothered although legal letter to seller might avoid this.

Do e-bay offer any advice in these instances which must happen all the time?

DL