Buckrogers

You order some products on-line and an email with the order details is sent through to you.

Is this a "legally binding" document?

Seem to remember some big retailers a while ago with incorrect pricing for TV's and the like. Some honoured the orders some did not resulting in court action. Judge declared that, "No said company did not have to honour them"?


TIA

Buck

john_s

iTrader: (1)

e-commerce companies email order acknowledgements out, and i think most of them state along the lines of "this email does not constitute an acceptance of you order"... ie they can still get out of it if they find an error, as until your offer to buy is accepted by them, no contract exists for the transaction.

John.

lozzaloz

Under Distance Selling Regulations you can cancel any order within 7 days - I think of actually RECEIVING the goods - so you can just post them back, or not go ahead at all if they haven't sent it out before you cancel. You won't get a postage refund if you've just changed your mind though.

Sorry, does that make sense?!

Likewise, you will normally find in their small print that they are not obliged to accept any order either, so if they have cocked up a price they don't have to honour it.

BlkKnight

afaik it's not legally binding untill the seller has taken payment for the goods.

The buyer still has the 14 day cooling off period under the DSR to return goods (but has to pay delivery costs - both ways).