Norwich Insurance - 2350 jobs go to India
12 February 2003, 03:48 PM
#1
Scooby Regular
Thread Starter
Join Date: Oct 2004
Location: London
Posts: 4,797
Likes: 0
Received 0 Likes
on
0 Posts
give up already?
In a move to cut costs and boost efficiency, the world’s second largest bank by market capitalisation is moving some 4,000 jobs out of its home base to lower-cost “global service centres” that it has set up in India, China and Malaysia
read about your locally oriented HSBC bank here
oops.
[Edited by ProperCharlie - 12/2/2003 3:48:28 PM]
In a move to cut costs and boost efficiency, the world’s second largest bank by market capitalisation is moving some 4,000 jobs out of its home base to lower-cost “global service centres” that it has set up in India, China and Malaysia
read about your locally oriented HSBC bank here
oops.
[Edited by ProperCharlie - 12/2/2003 3:48:28 PM]
02 December 2003, 01:13 PM
#3
Scooby Regular
Join Date: Nov 2002
Location: Talk to the hand....
Posts: 13,331
Likes: 0
Received 0 Likes
on
0 Posts
Disgraceful. Where is their loyalty to their employees and customers? Oh yea, of course. They don't have any.
Management motivated purely by greed. Boycott them is my advice.
UB[img]images/smilies/mad.gif[/img]
Management motivated purely by greed. Boycott them is my advice.
UB[img]images/smilies/mad.gif[/img]
02 December 2003, 01:51 PM
#4
Scooby Newbie
Join Date: Jun 2003
Posts: 20
Likes: 0
Received 0 Likes
on
0 Posts
I called NU on sunday for a quote. Got a very polite person in India I guess. Didn't have a clue what he was talking about, but he was obviously cheaper and more polite than someone in the uk. I went elsewhere.
If everyone did the same, these companies would soon realise that going abroad maybe cheaper for labour but they lose more business than it's worth.
If everyone did the same, these companies would soon realise that going abroad maybe cheaper for labour but they lose more business than it's worth.
02 December 2003, 02:14 PM
#6
Scooby Regular
Join Date: Sep 2003
Posts: 332
Likes: 0
Received 0 Likes
on
0 Posts
I care, never buy anything from someone who's based in India and you can't understand what they say and then they give you a fictious name like Graham LOL!!
also never use companies that rely on telephone answering systems either, if companies change to this way I move companies.
If only everybody did this we might just get what we want
also never use companies that rely on telephone answering systems either, if companies change to this way I move companies.
If only everybody did this we might just get what we want
02 December 2003, 02:54 PM
#7
Scooby Regular
Join Date: Apr 2001
Posts: 668
Likes: 0
Received 0 Likes
on
0 Posts
agree with Andy B
if co. has call centre etc. overseas I look elsewhere.
N.union (alias Aviva - cost them a fortune to do the name change and who except people in the finance industry know ?) have been cutting back big style lately - probably in preparation for this.
their policy always has been and still obviously is to make money at all costs.
if co. has call centre etc. overseas I look elsewhere.
N.union (alias Aviva - cost them a fortune to do the name change and who except people in the finance industry know ?) have been cutting back big style lately - probably in preparation for this.
their policy always has been and still obviously is to make money at all costs.
Trending Topics
02 December 2003, 02:57 PM
#8
Scooby Regular
Join Date: Nov 1998
Posts: 11,905
Likes: 0
Received 0 Likes
on
0 Posts
Hello
I had a cold call from my credit card company (MBNA) from a chap in India. He couldn't speak English properly, and was incredibly over friendly. The words I did understand were "Isn't it a nice Saturday...".
I immediately got on the phone to MBNA and threatened to cancel my cards if they got people who can not articulate themselves calling me again.
If more people did this, then companies would seen realise that moving their operations off-shore is a false economy.
Steve.
I had a cold call from my credit card company (MBNA) from a chap in India. He couldn't speak English properly, and was incredibly over friendly. The words I did understand were "Isn't it a nice Saturday...".
I immediately got on the phone to MBNA and threatened to cancel my cards if they got people who can not articulate themselves calling me again.
If more people did this, then companies would seen realise that moving their operations off-shore is a false economy.
Steve.
02 December 2003, 03:14 PM
#9
Scooby Regular
Join Date: Jun 2002
Posts: 1,238
Likes: 0
Received 0 Likes
on
0 Posts
What a lot of nonsence.........what happens in a few months time when NU can do your Car Insurance cheaper, what do you do???
You stand buy your morals and pay more for it do you?
id
You stand buy your morals and pay more for it do you?
id
02 December 2003, 03:23 PM
#12
Scooby Regular
Join Date: Sep 2003
Posts: 332
Likes: 0
Received 0 Likes
on
0 Posts
Actually YES infact in my experience this very rarely reduces the price of anything because its ususally brought on by the organisations requirement to cut costs due to poor management and bad service! Hence any savings are never passed onto the customer anyway and when they are its of a relatively insignificant amount its neither here nor there.
I will NOT deal with people at the end of a phone who completely ignore what I'm saying because they are too busy reading from their script!
Say things completely out of the context of the conversation!
And who refer to themselves as Graham when to be quite honest it sounds wholy unlikely!
I have recently moved banks because of the fact Abbey National don't have a branch within 10 miles of my house! So I joined the HSBC and opened my business account and moved all my personal accounts simply becuase they have a branch in my village, no idea if Abbey National have better deals, cheaper costs etc. I am more interested in good service, simple really
I will NOT deal with people at the end of a phone who completely ignore what I'm saying because they are too busy reading from their script!
Say things completely out of the context of the conversation!
And who refer to themselves as Graham when to be quite honest it sounds wholy unlikely!
I have recently moved banks because of the fact Abbey National don't have a branch within 10 miles of my house! So I joined the HSBC and opened my business account and moved all my personal accounts simply becuase they have a branch in my village, no idea if Abbey National have better deals, cheaper costs etc. I am more interested in good service, simple really
02 December 2003, 03:41 PM
#15
Scooby Regular
Join Date: Jun 2002
Posts: 1,238
Likes: 0
Received 0 Likes
on
0 Posts
Call centres have always been in areas where there is low wages anyway, and funnily enough, the people talk funny and are hard to understand too.
Newcastle, Scotland etc etc.
Just because they are not in this country does not mean they can not do the job!
Newcastle, Scotland etc etc.
Just because they are not in this country does not mean they can not do the job!
02 December 2003, 04:48 PM
#17
Scooby Regular
Join Date: Oct 2003
Posts: 528
Likes: 0
Received 0 Likes
on
0 Posts
We've moved our helpdesk to India...works a treat I tell you - here's an example of a call to the India Helpdesk..
"Hello helpdesk"
20 second delay with echo fx!
"Hi its james smith can I get some passwords reset"
20 second...
"Hello Mr James how is everything with you"
20..
"Things are good now could I get the PW reset"
20.
"Yes Mr James I am doing this for you now - Can you confirm your dealer ID"
20
"NO I'm based at our HQ in England, you'll have to ask Raj (true name not **** take or racist remark!) he knows who I am"
20
"Ok Mr James I am asking the Mr Raj now...
This lasts for about 20 minutes everytime I need to do something simple!!
Old System..
"Dave its James can ya reset a PW for me"
"Yes mate, tap tap tap thats done for you mate, take it easy"
I know which one I prefer!
02 December 2003, 05:11 PM
#18
Scooby Regular
We had the wifes insurance with NU, rang them to amend the policy and got through to an Indian bloke called Mike (
).
He didnt have a clue, so we cancelled and went with Tesco - lost 1 years NCD though
).He didnt have a clue, so we cancelled and went with Tesco - lost 1 years NCD though
02 December 2003, 05:18 PM
#19
Scooby Regular
Join Date: Feb 2001
Posts: 9,307
Likes: 0
Received 0 Likes
on
0 Posts
i think you'll find that NU, etc have considered there actions (i know they didnt organise a poll on SN but there are other ways)
for every 1 monaer here there are 100 who dont care. NU's life cover is cheap and they will still use it whoever picks up the phone.
if 1 moaner quits NU do they care if they are now paying X million less in call centre costs.
again...i think they spent more than a lunch break coming up with the idea.
for every 1 monaer here there are 100 who dont care. NU's life cover is cheap and they will still use it whoever picks up the phone.
if 1 moaner quits NU do they care if they are now paying X million less in call centre costs.
again...i think they spent more than a lunch break coming up with the idea.
02 December 2003, 06:22 PM
#20
Scooby Regular
Join Date: Jun 2003
Location: Founder of surreyscoobies.co.uk
Posts: 2,889
Likes: 0
Received 0 Likes
on
0 Posts
I wonder what the poor sod on the end of the phone will be thinking when some sad sh1te rings up asking them to "quote me happy", maybe they will finally pull the plug on that bollox advert
02 December 2003, 07:12 PM
#22
Scooby Regular
Join Date: Jan 2005
Location: Lincolnshire
Posts: 15,623
Likes: 0
Received 0 Likes
on
0 Posts
no they wouldnt, ppl may get heated on here but MOST ppl dont REALLY care. (nb. use of words MOST, as in more than less and REALLY as in enough to do anything about it)
One reason i stay with Direct Line is because they do not have a call waiting system.Are they the cheapest,dont know....havent tried for a quote in over 10 years.Customer service DOES matter.
Secondly if it was a choice between Ł300 and a call centre in India or say,Ł310 and a UK call centre,i'd pay the extra Ł10.
03 December 2003, 08:38 AM
#23
Scooby Regular
Join Date: Jan 2000
Location: Disco, Disco!
Posts: 21,825
Likes: 0
Received 0 Likes
on
0 Posts
Much as i hate to say it i agree with Paulr, it does matter.
Many call centres where set up in deprived areas, areas where the local industries had shut down or moved elsewhere. Large grants from development agencies helped with decisions to build these call centres and provide jobs in high unemployment areas. Now they are being closed and moved off-shore.
WE really will end up a nation of shopkeepers at the rate we are going. Whilst cost is an issue in every busines this should not be the only factor. We all will end up payinf for this anyway, who will pay the unemployment/welfare.
All IMHO
[Edited by Paul Habgood - 12/3/2003 9:19:54 AM]
Many call centres where set up in deprived areas, areas where the local industries had shut down or moved elsewhere. Large grants from development agencies helped with decisions to build these call centres and provide jobs in high unemployment areas. Now they are being closed and moved off-shore.
WE really will end up a nation of shopkeepers at the rate we are going. Whilst cost is an issue in every busines this should not be the only factor. We all will end up payinf for this anyway, who will pay the unemployment/welfare.
All IMHO
[Edited by Paul Habgood - 12/3/2003 9:19:54 AM]
03 December 2003, 09:51 AM
#25
BANNED
Join Date: Jan 2001
Location: In my own little world
Posts: 9,644
Likes: 0
Received 0 Likes
on
0 Posts
Good luck to them...The Building trade will be taken over by the Polish within 10 years. They are better and cheaper. The traffic wardens here are now all African. I never get to see a white checkout person in a supermarket.And if you want something to eat..well its going to be a foreigner who cooks it and serves it.
Sit back and enjoy!!
Sit back and enjoy!!
03 December 2003, 10:57 AM
#28
\m/ ^_^ \m/
aimed at 'three' by the looks of things