Anybody know how to get hold of the lying w**kers at ntl
26 September 2003, 08:16 PM
#1
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We've had ntl installed today & already the set top box has stopped working, I've been ringing the 24hr helpline number they give you since 4pm now it has a message on it saying that I must call back between monday & friday. Does the 24hr mean per week[img]images/smilies/mad.gif[/img]
[Edited by CrisPDuk - 9/26/2003 8:16:43 PM]
[Edited by CrisPDuk - 9/26/2003 8:16:43 PM]
26 September 2003, 09:50 PM
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My NTL box ***** up all the time. As suggested try just pulling out the power lead and putting it back in - works quite often after a minute or two of the box running through its start up checks.
As to get hold of them, just make sure you have a spare few hours to hang on the phone listening to crappy music. I have discovered you get through a bit quicker by ringing very early in the morning before most buggers are up or at least have not yet discovered that their TV will not be working for the rest of the day.
As to get hold of them, just make sure you have a spare few hours to hang on the phone listening to crappy music. I have discovered you get through a bit quicker by ringing very early in the morning before most buggers are up or at least have not yet discovered that their TV will not be working for the rest of the day.
26 September 2003, 10:07 PM
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Me too - they came & removed the set top boxes at the weekend - I needed to re-boot both of them atleast 3 times per week each.
I've now got a Sky and a Sky+ box and I'm very happy - Sky+ is the dogs - so the TiVo's going on eBay.
I did keep the NTL broadband though - that seems to be fine.
I've now got a Sky and a Sky+ box and I'm very happy - Sky+ is the dogs - so the TiVo's going on eBay.
I did keep the NTL broadband though - that seems to be fine.
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26 September 2003, 11:43 PM
#10
Try sending this letter...
Probably SIAL, but it still creases me,
Dear Cretins
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office:
My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive.
When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how?
I alleviated the boredom to some small degree by playing with my ********* for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ...a total of six weeks after I had requested it, and begun to pay for it.
I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back);that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to. Frankly I don’t care, it’s far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue.
I thought BT were ****, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers.That’s why I chose NTL, and because, well, there isn’t anyone else is there?
How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - ******* though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it’s worthless employees.
Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****.
[Edited by ALi-B - 9/26/2003 11:43:56 PM]
Probably SIAL, but it still creases me,
Dear Cretins
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office:
My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive.
When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how?
I alleviated the boredom to some small degree by playing with my ********* for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ...a total of six weeks after I had requested it, and begun to pay for it.
I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back);that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to. Frankly I don’t care, it’s far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue.
I thought BT were ****, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers.That’s why I chose NTL, and because, well, there isn’t anyone else is there?
How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - ******* though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it’s worthless employees.
Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of *****.
[Edited by ALi-B - 9/26/2003 11:43:56 PM]
27 September 2003, 08:30 AM
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Wont go into the hell-like story of trying to get cable and a phone line installed, but it's of epic proportions.
In the end I found www.nthellworld.co.uk
I posted on the forums under an appropriate title, and got a response pretty quickly...it seems to be frequented by some of their techies/ support people.
In the end I got follow up calls from the regional manager, and a couple of months free cable/broadband.
give it a go - you never know your luck
SB
In the end I found www.nthellworld.co.uk
I posted on the forums under an appropriate title, and got a response pretty quickly...it seems to be frequented by some of their techies/ support people.
In the end I got follow up calls from the regional manager, and a couple of months free cable/broadband.
give it a go - you never know your luck
SB
27 September 2003, 10:47 AM
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27 September 2003, 11:22 AM
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one hour on the phone to them last night and our broadband still isn't what is should be. Lucky I caught them just before they shut up shop on the free phone number and got passed trhough to tech support from that number instead of paying an absolute fortune for THEIR cockup. Apparently, our upstream port ( I think) was running on the same channel as 600 users -the routers can only take 200!!!! They still haven't got the load balancing right this morning either as response times are still lame.
TV box goes on the blink for no reason - no outage in this area - 30 mins on phone - NTHELL sums it up
[Edited by scoob_babe - 9/27/2003 11:23:15 AM]
TV box goes on the blink for no reason - no outage in this area - 30 mins on phone - NTHELL sums it up
[Edited by scoob_babe - 9/27/2003 11:23:15 AM]
30 September 2003, 10:04 PM
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yeah they are ****, hardly any interactive services to talk about, a jerky blocky picture and unreliable internet, yet I'm cursed to be stuck with 'em for a while as it's dead cheap. if anyone can figure a cheaper way to include Sky, phoneline and decent broadband please let us know
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