!! Help !!
23 July 2003, 09:07 AM
#4
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Technical Questions:
Can you tell me the difference between RAID 0/1/10?
How many pins on a standard (i.e. non ultra) SCSI Cable?
What does TCP/IP stand for?
Is IPX/SPX a routable protocol?
Name the 3 main types of motherboard expansion port.
What is the difference between AT and ATX?
How much data can you hold on a 3+1/2 inch floppy? A CD-ROM?
How would you go about setting up a new hard drive for use?
I have more if ya need them!
Non technical questions:
Where do you see yourself progressing to in the future?
Do you have any personal interests or hobbies?
Do you like Subarus?
Damo
Edited to correct my questions
[Edited by damian666 - 7/23/2003 9:08:31 AM]
Can you tell me the difference between RAID 0/1/10?
How many pins on a standard (i.e. non ultra) SCSI Cable?
What does TCP/IP stand for?
Is IPX/SPX a routable protocol?
Name the 3 main types of motherboard expansion port.
What is the difference between AT and ATX?
How much data can you hold on a 3+1/2 inch floppy? A CD-ROM?
How would you go about setting up a new hard drive for use?
I have more if ya need them!
Non technical questions:
Where do you see yourself progressing to in the future?
Do you have any personal interests or hobbies?
Do you like Subarus?
Damo
Edited to correct my questions
[Edited by damian666 - 7/23/2003 9:08:31 AM]
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23 July 2003, 09:35 AM
#8
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You also really have to ensure he/she is "customer facing" - christ I hate terminology like that... anyways - can he/she handle dealing with customers or is he/she just gonna be a "mushroom"
[Edited by what would scooby do - 7/23/2003 1:45:11 PM]
[Edited by what would scooby do - 7/23/2003 1:45:11 PM]
23 July 2003, 09:44 AM
#9
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In my experience it is always best to keep questions specific to the job in question. Will they really need to know how many pins there are on a SCSI cable in order to do the job?
I would try to set them scenarios, e.g. common problems your company faces. For example the sort of thing I would ask is:-
- Users start phoning up reporting that none of the network printers are working. What would you do?
- A server is not booting up and is displaying the following error "blah blah" what would you do to rectify?
Basically replace these with the sort of genuine things that come up. Talk to the person they are to replace to get more suggestions. The interviewee might not be able to answer exactly right, afterall they may not know exactly how things are set up, but talk with them through the problem noting how their approach to problem solving, how they factor in any extra info you give them as they are doing it.
Also, having hired loads of computer support people, I have always found that despite how they do answering the questions in the interview, if it is clear they are reasonably intelligent, genuinely into computers and are willing to learn almost anything is achievable with a decent handover period. I know this is not always practical, but get the outgoing person to draw up a list of all the sort of problems they encounter (this can be done over a month or so before) then aim to get a few weeks handover, it really works wonders.
Even the most technically adept person can flounder if they are expected to work out how things are set up, company procedures etc AND perform the hands on job at the same time.
[Edited by ajm - 7/23/2003 9:46:11 AM]
I would try to set them scenarios, e.g. common problems your company faces. For example the sort of thing I would ask is:-
- Users start phoning up reporting that none of the network printers are working. What would you do?
- A server is not booting up and is displaying the following error "blah blah" what would you do to rectify?
Basically replace these with the sort of genuine things that come up. Talk to the person they are to replace to get more suggestions. The interviewee might not be able to answer exactly right, afterall they may not know exactly how things are set up, but talk with them through the problem noting how their approach to problem solving, how they factor in any extra info you give them as they are doing it.
Also, having hired loads of computer support people, I have always found that despite how they do answering the questions in the interview, if it is clear they are reasonably intelligent, genuinely into computers and are willing to learn almost anything is achievable with a decent handover period. I know this is not always practical, but get the outgoing person to draw up a list of all the sort of problems they encounter (this can be done over a month or so before) then aim to get a few weeks handover, it really works wonders.
Even the most technically adept person can flounder if they are expected to work out how things are set up, company procedures etc AND perform the hands on job at the same time.
[Edited by ajm - 7/23/2003 9:46:11 AM]
23 July 2003, 12:46 PM
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Some of those question may well be irellevant, plus in my experience, knowledge and ability are 2 different things. For example, I rate my ability much higher than my knowledge and have worked my way in to a great position on the strength of that. I've worked with "guru's" who's only skills seem to be telling people why things can't be done rather than having my ability to make it work.
23 July 2003, 01:17 PM
#14
Damian, are they really questions for a JUNIOR !! 
?
More like, put this purple plug in the corresponding socket on the back of a pc/server.
Can you work this make of coffee machine.
Why do you not pull the power cable out the back of a server to reboot it, name 3 problems this may cause.
[Edited by lpski1 - 7/23/2003 1:18:22 PM]
?More like, put this purple plug in the corresponding socket on the back of a pc/server.
Can you work this make of coffee machine.
Why do you not pull the power cable out the back of a server to reboot it, name 3 problems this may cause.
[Edited by lpski1 - 7/23/2003 1:18:22 PM]
23 July 2003, 01:58 PM
#16
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Hey - I'm a junior - I'm only 19!!
Only been in IT for a couple years. A truly dedicated and interested IT junior will have more knowledge than you expect.
Plus they can direct you to the best **** sites
Damo
Only been in IT for a couple years. A truly dedicated and interested IT junior will have more knowledge than you expect.
Plus they can direct you to the best **** sites
Damo
23 July 2003, 04:37 PM
#17
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Try
What standard windows utilitie can be used to view the IP configuration on a machine?
What is the recommended maximum length for a Cat 5 Ethernet cable?
How many valid host addresses are available on an IP network that has a 30-bit subnet mask?
Darren
What standard windows utilitie can be used to view the IP configuration on a machine?
What is the recommended maximum length for a Cat 5 Ethernet cable?
How many valid host addresses are available on an IP network that has a 30-bit subnet mask?
Darren
23 July 2003, 04:44 PM
#18
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I've worked with "guru's" who's only skills seem to be telling people why things can't be done rather than having my ability to make it work.
BB