Highway lowest rated insurer
23 August 2006, 09:31 PM
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Highway lowest rated insurer
As per survey in Auto Express. My accident in Dec 2004 still not resolved with them either so not surprising.
AllanB
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23 August 2006, 11:57 PM
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OH S*** ! As stated in another post had my Scooby type 20 stolen last week and highway are my insurance company. I insured with them through Keith Micheals. Just posted all the forms to them today, have to see how i get on.
24 August 2006, 12:34 AM
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i was hit by a driver insured by Highway
last sep my car was a total loss . and i was left in a bad way the other driver was totaly at fault . and its still not sorted even after a first court hering . sorry if eny one else is insured by them but i just think they are a joke !!!!!!!!!!
last sep my car was a total loss . and i was left in a bad way the other driver was totaly at fault . and its still not sorted even after a first court hering . sorry if eny one else is insured by them but i just think they are a joke !!!!!!!!!!
24 August 2006, 06:00 AM
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Sorry to hear that mate, i had a bump in mine in June it was declared a total loss they paid out with in 4 weeks.
My missus had someone go into the side of her in our old classic in January 05 and believe it or not that is on going and that was through tesco the fella had admitted he was at fault as well so it seems all insurers take there time from time to time hope your cases get sorted soon.
My missus had someone go into the side of her in our old classic in January 05 and believe it or not that is on going and that was through tesco the fella had admitted he was at fault as well so it seems all insurers take there time from time to time hope your cases get sorted soon.
24 August 2006, 09:00 AM
#5
TBH a lot of it comes down to the broker.
I have never had any problems with Highway myself, and i deal with them a lot!!!!
If any of my clients have any kind of problem i always advise them to contact me so i can sort it out for them.....just ask Dr P!!!!
I have never had any problems with Highway myself, and i deal with them a lot!!!!
If any of my clients have any kind of problem i always advise them to contact me so i can sort it out for them.....just ask Dr P!!!!
24 August 2006, 12:58 PM
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Hi Guys,
Having not seen the Auto Express survey at this stage I am unable to comment upon the specifics, but have accessed their website to obtain basic details and will purchase a copy this week.
Auto-Express survey
This survey is carried out independently and from what I’ve seen upon their website seems to have been based upon 46,000 surveys received, across some 50 Insurers.
For the sake of the situation lets assume we split 46,000 equally between 50 Insurers, leaving 920 policyholders being analysed per Insurer.
Again using Highway as an example, they have in excess of 600,000 policyholders, which would effectively mean that we are trying to glean useful information from 0.1% of their clientele.
Unfortunately, although recognised as independent, surveys by their very nature are random and unless you are polling the overall clientele of each respective Insurer may mean that fate or luck will play their part.
Personal view
I do recognise that I’m not a definitive authority on this matter, but I am experienced and have worked daily in this sector of the Insurance industry for the best part of two decades.
In my capacity as an Insurance Broker, along with a purchaser of Insurance for my own personal needs there are several driving factors that I look for when purchasing cover, arranging cover or seeking a new Insurer to boost Greenlight’s panel.
These are as follows:
Stability/Solvency – What is the level of policyholder protection and what is their reserving policy (ie. how well resourced are their financial reserves, basically how deep are their pockets).
Policy Cover – Does the Insurer in question offer cover that meets your (or in a brokers case the majority of their clients) needs.
This will vary and be individual to each of us, some require foreign travel (green card) cover, some cover for modified vehicles, some on track cover, some do not need these benefits and just require regular comprehensive cover.
If you are dealing via a Broker, our job as your broker is to discuss your requirement and to source the most suitable policy for your own personal circumstances at that point in time.
Premium Charged – This is usually a primary factor when choosing an Insurer and the main reason that leads all of us to shop around. After all, we all need reassurance that our existing Insurer still offers good value and if not often seek to move for a better deal.
Pedigree/Reputation – Most of us will base our views upon our own personal experiences, or those of our friends or families.
As independent brokers, we base our views upon our own experiences, along with detailed reports within the Insurance industry.
Policyholder Security - Every Insurer that trades within the UK has to meet regulatory requirements stipulated by the Financial Services Authority in relation to maintaining a level of solvency (reserving/funding), along with standards as to how they conduct their business.
The FSA regulate and assess Insurers against these stipulated standards on a constant and ongoing basis. In addition, Lloyds syndicates are also regulated by and adhere to Lloyds of London’s own additional ruling.
As purchasers of Insurance, we all carry out a level of due diligence to the best of our ability. Selecting the company that offer what we consider to represent good value for the Insurer that ticks the boxes that we consider most important.
Experiences – As with everything in life, the ‘proof is often in the pudding’ in terms of how our respective Insurers systems stand up and as to how they conduct themselves in dealing with the mechanics day to day business.
Claims handling/performance – Ultimately the cost of handling claims defines the profitability of the Insurer, which also knocks on to their product pricing. It is also an opportunity for Insurers to demonstrate their service level and commitment to their policyholder. Showing the policyholder that the pieces of paper (policy documentation) representing the promise that they purchased from the Insurer is actually worth the paper it is written upon.
It is every Insurers ‘shop window’ and maintaining efficiency is a core requirement that all Insurers constantly strive for efficiency within.
At the time of a claim we are often at our worst, we may have been the victim of a crime, other unreasonable drivers, or blamed for something that wasn’t our fault. This does often mean that as policyholders we are often fractious and at the end of our tether when dealing with our claim.
Insurers realise this, they do recognise policyholder concerns and it is always their intention to make this as painless a process as possible. The volume of transactions handled, coupled with this being the most emotive area of a policyholder’s dealings with their Insurer is potentially a combustive mix.
Primary factors
Greenlight look at the original factors listed above in depth and in our capacity as FSA authorised & regulated Insurance Brokers assess and maintain a vigil for performance of all panel Insurers within these areas.
Highway Specifically
Greenlight are an independent Brokerage that are not tied to any one Insurer and as such deal with a panel of Insurers, who collectively allow us access to in excess of 70 schemes.
We have dealt with Highway Insurance as one of our panel members for some 9 years now and within this period we have handled tens of thousands of transactions with Highway
Our experience of Highway has been positive in the main. They are a modern, flexible FSA authorised Insurer that is UK based, they do not outsource aspects of their business overseas, they are well reserved, with a very strong and capable management team. They value each and every one of their customers, placing a heavy emphasis upon customer service provided to their policyholder.
An example of this is in particular is reforms within their claims structure.
For a period in the region of 18 months between 2004 and early 2006 in an effort to enhance their claims offering, Highway had outsourced a large proportion of their claims processing to a UK based claims management company (Auto Indemnity).
Highway maintained a vigil within this period and their senior claims management conducted a review of the outsourced handling of their claims, culminating in Highway deciding to bring the lions share of claim handling back in-house. Several months were spent ‘beefing up’ their infrastructure within this area and they went live in terms of handling claims directly from April 2006. Claims are always handled by Highway upon UK soil.
Insurers in General
Forums are littered with what seem like horror stories in relation to just about every Insurer in the land, but by their very nature Insurers will always refrain from commenting publicly about individuals personal issues.
They will instead choose to follow their own processes to address concerns. These are processes that are derived and operate within the FSA regulatory framework at all times, resulting in the respective Insurer corresponding directly with their individual policyholder and refraining from commenting publicly. Which does often leave a very one-sided or jaded picture or view of events.
The purpose of this epic post is to provide the view of a broker that operates and has handled business on a daily basis within the Motor Insurance market for some 18 years.
Kind regards
Tony Fehily
Senior Partner
Having not seen the Auto Express survey at this stage I am unable to comment upon the specifics, but have accessed their website to obtain basic details and will purchase a copy this week.
Auto-Express survey
This survey is carried out independently and from what I’ve seen upon their website seems to have been based upon 46,000 surveys received, across some 50 Insurers.
For the sake of the situation lets assume we split 46,000 equally between 50 Insurers, leaving 920 policyholders being analysed per Insurer.
Again using Highway as an example, they have in excess of 600,000 policyholders, which would effectively mean that we are trying to glean useful information from 0.1% of their clientele.
Unfortunately, although recognised as independent, surveys by their very nature are random and unless you are polling the overall clientele of each respective Insurer may mean that fate or luck will play their part.
Personal view
I do recognise that I’m not a definitive authority on this matter, but I am experienced and have worked daily in this sector of the Insurance industry for the best part of two decades.
In my capacity as an Insurance Broker, along with a purchaser of Insurance for my own personal needs there are several driving factors that I look for when purchasing cover, arranging cover or seeking a new Insurer to boost Greenlight’s panel.
These are as follows:
Stability/Solvency – What is the level of policyholder protection and what is their reserving policy (ie. how well resourced are their financial reserves, basically how deep are their pockets).
Policy Cover – Does the Insurer in question offer cover that meets your (or in a brokers case the majority of their clients) needs.
This will vary and be individual to each of us, some require foreign travel (green card) cover, some cover for modified vehicles, some on track cover, some do not need these benefits and just require regular comprehensive cover.
If you are dealing via a Broker, our job as your broker is to discuss your requirement and to source the most suitable policy for your own personal circumstances at that point in time.
Premium Charged – This is usually a primary factor when choosing an Insurer and the main reason that leads all of us to shop around. After all, we all need reassurance that our existing Insurer still offers good value and if not often seek to move for a better deal.
Pedigree/Reputation – Most of us will base our views upon our own personal experiences, or those of our friends or families.
As independent brokers, we base our views upon our own experiences, along with detailed reports within the Insurance industry.
Policyholder Security - Every Insurer that trades within the UK has to meet regulatory requirements stipulated by the Financial Services Authority in relation to maintaining a level of solvency (reserving/funding), along with standards as to how they conduct their business.
The FSA regulate and assess Insurers against these stipulated standards on a constant and ongoing basis. In addition, Lloyds syndicates are also regulated by and adhere to Lloyds of London’s own additional ruling.
As purchasers of Insurance, we all carry out a level of due diligence to the best of our ability. Selecting the company that offer what we consider to represent good value for the Insurer that ticks the boxes that we consider most important.
Experiences – As with everything in life, the ‘proof is often in the pudding’ in terms of how our respective Insurers systems stand up and as to how they conduct themselves in dealing with the mechanics day to day business.
Claims handling/performance – Ultimately the cost of handling claims defines the profitability of the Insurer, which also knocks on to their product pricing. It is also an opportunity for Insurers to demonstrate their service level and commitment to their policyholder. Showing the policyholder that the pieces of paper (policy documentation) representing the promise that they purchased from the Insurer is actually worth the paper it is written upon.
It is every Insurers ‘shop window’ and maintaining efficiency is a core requirement that all Insurers constantly strive for efficiency within.
At the time of a claim we are often at our worst, we may have been the victim of a crime, other unreasonable drivers, or blamed for something that wasn’t our fault. This does often mean that as policyholders we are often fractious and at the end of our tether when dealing with our claim.
Insurers realise this, they do recognise policyholder concerns and it is always their intention to make this as painless a process as possible. The volume of transactions handled, coupled with this being the most emotive area of a policyholder’s dealings with their Insurer is potentially a combustive mix.
Primary factors
Greenlight look at the original factors listed above in depth and in our capacity as FSA authorised & regulated Insurance Brokers assess and maintain a vigil for performance of all panel Insurers within these areas.
Highway Specifically
Greenlight are an independent Brokerage that are not tied to any one Insurer and as such deal with a panel of Insurers, who collectively allow us access to in excess of 70 schemes.
We have dealt with Highway Insurance as one of our panel members for some 9 years now and within this period we have handled tens of thousands of transactions with Highway
Our experience of Highway has been positive in the main. They are a modern, flexible FSA authorised Insurer that is UK based, they do not outsource aspects of their business overseas, they are well reserved, with a very strong and capable management team. They value each and every one of their customers, placing a heavy emphasis upon customer service provided to their policyholder.
An example of this is in particular is reforms within their claims structure.
For a period in the region of 18 months between 2004 and early 2006 in an effort to enhance their claims offering, Highway had outsourced a large proportion of their claims processing to a UK based claims management company (Auto Indemnity).
Highway maintained a vigil within this period and their senior claims management conducted a review of the outsourced handling of their claims, culminating in Highway deciding to bring the lions share of claim handling back in-house. Several months were spent ‘beefing up’ their infrastructure within this area and they went live in terms of handling claims directly from April 2006. Claims are always handled by Highway upon UK soil.
Insurers in General
Forums are littered with what seem like horror stories in relation to just about every Insurer in the land, but by their very nature Insurers will always refrain from commenting publicly about individuals personal issues.
They will instead choose to follow their own processes to address concerns. These are processes that are derived and operate within the FSA regulatory framework at all times, resulting in the respective Insurer corresponding directly with their individual policyholder and refraining from commenting publicly. Which does often leave a very one-sided or jaded picture or view of events.
The purpose of this epic post is to provide the view of a broker that operates and has handled business on a daily basis within the Motor Insurance market for some 18 years.
Kind regards
Tony Fehily
Senior Partner
Last edited by Tony@Greenlight; 24 August 2006 at 01:03 PM.
24 August 2006, 01:09 PM
#7
I have just looked at the article.
Only needed 10% more of their clients to be happy and they'd be in the top 10.
And 3/4 of those interviewed said they'd use Highway again.
It is a shame A Plan's favourites - Markerstudy - weren't even included in the survey.
In the same article......3 guesses at what the most pulled over car (by police) is????
(18% of owners)
Only needed 10% more of their clients to be happy and they'd be in the top 10.
And 3/4 of those interviewed said they'd use Highway again.
It is a shame A Plan's favourites - Markerstudy - weren't even included in the survey.
In the same article......3 guesses at what the most pulled over car (by police) is????
(18% of owners)
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24 August 2006, 08:21 PM
#8
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Whilst on the subject I am insured with Greenlight and will continue to whilst I get greast service form them and Tony himself was instrumental in getting things moving again when all seemed to have stagnated.
Great service !
AllanB
Great service !
AllanB
25 August 2006, 01:30 PM
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Highway are disgusting!
I went with them last year through Adrian '****s' lol
Halfway through my policy, i was pulled for not being insured...yet i was (they hadn't updated their system)..... i was then sent a cover policy for my reg on a bmw x5 (i had a ford escort) and tey always want silly prices for policy changes....
I went with them last year through Adrian '****s' lol
Halfway through my policy, i was pulled for not being insured...yet i was (they hadn't updated their system)..... i was then sent a cover policy for my reg on a bmw x5 (i had a ford escort) and tey always want silly prices for policy changes....
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