Complaints for George and Dragon
14 July 2006, 10:26 PM
#1
Complaints for George and Dragon
To be made using the form at :-
http://www.whitbread.co.uk/communica...?id=contact_us
Subject = Feedback
Brand = Beefeater
Address = George and Dragon, Roman Road, Mountnessing, Essex
Message = Just summarise how bad your food was (if you got any), or if you didn't get any + remember the 10 guys that came in a minibus taxi that were also turned away.
Lets let them have it with both barrels ..... I am still annoyed by them.
Nate.
http://www.whitbread.co.uk/communica...?id=contact_us
Subject = Feedback
Brand = Beefeater
Address = George and Dragon, Roman Road, Mountnessing, Essex
Message = Just summarise how bad your food was (if you got any), or if you didn't get any + remember the 10 guys that came in a minibus taxi that were also turned away.
Lets let them have it with both barrels ..... I am still annoyed by them.
Nate.
14 July 2006, 10:40 PM
#3
my message to them :-
On the 13th July 2006, I visited The George and Dragon pub, Roman Road, Mountnessing, Essex.
I arrived at 7.30pm and went to the bar to order drinks and food, I was told by a female member of staff that food could not be ordered until 8.15 pm.
At 8.15 pm I went back to the bar to order some food, I was then told by the same member of staff that food was now not being made for the rest of the evening. I went back outside to the beer garden and was told by another of our group, that she had placed an order for food, not 3 minutes before I went in to place my order !
I then complained to another member of staff who was in charge of seating your patrons about how I had been treated, and was told by him 'We are still serving drinks though' , I was hungry, drinks are not going to fill my stomach !!
I then asked for details as to who to contact with regards to the lack of professionalism that I found at this establishment.
Questions I cannot find answers to include :-
1. This is a Beefeater pub, the car park was not even 1/3 full and with lots of empty seats in the restaurant, yet food could not be provided, WHY ?
2. Why was I made to wait so long to find out that I would not be able to order food ?
3. How is your pub still running, with people like this in employment at the establishment ?
If you would please reply, it would be much appreciated.
On the 13th July 2006, I visited The George and Dragon pub, Roman Road, Mountnessing, Essex.
I arrived at 7.30pm and went to the bar to order drinks and food, I was told by a female member of staff that food could not be ordered until 8.15 pm.
At 8.15 pm I went back to the bar to order some food, I was then told by the same member of staff that food was now not being made for the rest of the evening. I went back outside to the beer garden and was told by another of our group, that she had placed an order for food, not 3 minutes before I went in to place my order !
I then complained to another member of staff who was in charge of seating your patrons about how I had been treated, and was told by him 'We are still serving drinks though' , I was hungry, drinks are not going to fill my stomach !!
I then asked for details as to who to contact with regards to the lack of professionalism that I found at this establishment.
Questions I cannot find answers to include :-
1. This is a Beefeater pub, the car park was not even 1/3 full and with lots of empty seats in the restaurant, yet food could not be provided, WHY ?
2. Why was I made to wait so long to find out that I would not be able to order food ?
3. How is your pub still running, with people like this in employment at the establishment ?
If you would please reply, it would be much appreciated.
14 July 2006, 10:45 PM
#5
Has it not occured the chef might not of been well and no cooks in the place, what would u rather, food and then have food poisoning or none at all and a little hurt "whatever" ?
14 July 2006, 10:53 PM
#6
There was plenty of noise coming from the Kitchen, and as said in my complaint, they accepted an order from one of our group only about 3 minutes before the time I was told to come back and make an order.
Were you at the meet ?
Nate.
Were you at the meet ?
Nate.
14 July 2006, 10:56 PM
#7
Originally Posted by The Rig
Has it not occured the chef might not of been well and no cooks in the place, what would u rather, food and then have food poisoning or none at all and a little hurt "whatever" ?
Trending Topics
15 July 2006, 04:13 AM
#9
Scooby Regular
iTrader: (2)
Join Date: Feb 2003
Location: 2.1 Spec-C .......Pimms O'clock!!
Posts: 2,726
Likes: 0
Received 0 Likes
on
0 Posts
Real shame it was so bad on the food front, I've been in there a few times over the years and it's a really nice place!
Black Horse in Brentwood is nice, lovely food, big carpark, kids play area and beer garden - Ed will probably know it.
Private club at the top of my road is really nice too, good beer, good food, loads of parking, mahoosive fields and woods.............. and I could drink
Can always invite everyone round mine on the way home for a cup of "Mummy's cocoa" and buscuits - about 200 yards from the club
Black Horse in Brentwood is nice, lovely food, big carpark, kids play area and beer garden - Ed will probably know it.
Private club at the top of my road is really nice too, good beer, good food, loads of parking, mahoosive fields and woods.............. and I could drink
Can always invite everyone round mine on the way home for a cup of "Mummy's cocoa" and buscuits - about 200 yards from the club
15 July 2006, 10:19 AM
#10
Scooby Regular
iTrader: (1)
Join Date: Mar 2005
Location: In RS land......
Posts: 12,902
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by kin quick
Real shame it was so bad on the food front, I've been in there a few times over the years and it's a really nice place!
Black Horse in Brentwood is nice, lovely food, big carpark, kids play area and beer garden - Ed will probably know it.
Private club at the top of my road is really nice too, good beer, good food, loads of parking, mahoosive fields and woods.............. and I could drink
Can always invite everyone round mine on the way home for a cup of "Mummy's cocoa" and buscuits - about 200 yards from the club
Black Horse in Brentwood is nice, lovely food, big carpark, kids play area and beer garden - Ed will probably know it.
Private club at the top of my road is really nice too, good beer, good food, loads of parking, mahoosive fields and woods.............. and I could drink
Can always invite everyone round mine on the way home for a cup of "Mummy's cocoa" and buscuits - about 200 yards from the club
15 July 2006, 10:57 AM
#11
Scooby Regular
Join Date: Apr 2006
Location: Essex
Posts: 213
Likes: 0
Received 0 Likes
on
0 Posts
I did not attend this meet but speaking as an ex assistant manager of a pub/resturant, the staff leave alot to be desired. If they had problems with kitchen staff lack of food suply or problems with equipment and this does happen especialy when the weathers nice 
they should have made their customers aware from the start. Placed notices around the bar or maybe by word of mouth when asking to place an order. If you really are unhappy ,make notes in your complaint about the general cleaness of the place ,what the toilets were like ,how the staff we to you .Did they smile ,make eye contact, tell you what was on offer drink and food wise. If all or some of this was not up to scratch make sure this is all in your complaint, NEVER send your complaint to the pub (It gets filed under B) always find out head offices adress.
they should have made their customers aware from the start. Placed notices around the bar or maybe by word of mouth when asking to place an order. If you really are unhappy ,make notes in your complaint about the general cleaness of the place ,what the toilets were like ,how the staff we to you .Did they smile ,make eye contact, tell you what was on offer drink and food wise. If all or some of this was not up to scratch make sure this is all in your complaint, NEVER send your complaint to the pub (It gets filed under B) always find out head offices adress.
15 July 2006, 11:11 AM
#12
Scooby Regular
Join Date: Apr 2005
Location: I've joined the Focus family
Posts: 7,623
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Ms B Standard
If you really are unhappy ,make notes in your complaint about the general cleaness of the place ,what the toilets were like ,how the staff we to you .
15 July 2006, 06:34 PM
#15
Scooby Regular
Join Date: Jul 2005
Location: Essex
Posts: 381
Likes: 0
Received 0 Likes
on
0 Posts
Fortunately we got there early enough to get served food and it wasn't too bad. I appreciate everyone else's frustrations though and have left bad feedback as well!! 
24 July 2006, 02:44 PM
#17
Scooby Regular
Heres the response i have just received......
Ref: 101434
Thank you for your e-mail.
Firstly, I am sorry for the shortfalls that occurred at the George & Dragon. From the comments, I can fully appreciate how annoying and disappointing these were at the time.
As a result of your correspondence, I have passed a copy over to Doug Clay, who is the Operations Manager for this establishment. I know that your comments will be investigated and once this has concluded the Operations Manager will be in touch with you again.
Once again, thank you for contacting us and I know that you will be hearing from Doug in the near future.
Regards
Josie Brandon
Customer Relations Advisor
Load of rubbish really!
Vicki
Ref: 101434
Thank you for your e-mail.
Firstly, I am sorry for the shortfalls that occurred at the George & Dragon. From the comments, I can fully appreciate how annoying and disappointing these were at the time.
As a result of your correspondence, I have passed a copy over to Doug Clay, who is the Operations Manager for this establishment. I know that your comments will be investigated and once this has concluded the Operations Manager will be in touch with you again.
Once again, thank you for contacting us and I know that you will be hearing from Doug in the near future.
Regards
Josie Brandon
Customer Relations Advisor
Load of rubbish really!
Vicki
24 July 2006, 04:08 PM
#18
Scooby Regular
Ref: 101434
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Miss Cottis, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Miss Cottis
on behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Miss Cottis, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Miss Cottis
on behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor
24 July 2006, 05:55 PM
#19
Scooby Regular
iTrader: (1)
Join Date: Mar 2005
Location: In RS land......
Posts: 12,902
Likes: 0
Received 0 Likes
on
0 Posts
Ref: 101429
Thank you for your e-mail.
Firstly, I am sorry for the shortfalls that occurred at the
George & Dragon. From the comments, I can fully appreciate how
annoying and disappointing these were at the time.
As a result of your correspondence, I have passed a copy over to
Doug Clay, who is the Operations Manager for this establishment.
I know that your comments will be investigated and once this has
concluded the Operations Manager will be in touch with you again.
Once again, thank you for contacting us and I know that you will
be hearing from Doug in the near future.
Regards
Josie Brandon
Customer Relations Advisor
Thank you for your e-mail.
Firstly, I am sorry for the shortfalls that occurred at the
George & Dragon. From the comments, I can fully appreciate how
annoying and disappointing these were at the time.
As a result of your correspondence, I have passed a copy over to
Doug Clay, who is the Operations Manager for this establishment.
I know that your comments will be investigated and once this has
concluded the Operations Manager will be in touch with you again.
Once again, thank you for contacting us and I know that you will
be hearing from Doug in the near future.
Regards
Josie Brandon
Customer Relations Advisor
24 July 2006, 10:25 PM
#24
Scooby Regular
Join Date: Apr 2005
Location: Basildon, Essex Scoobyless Crew - MX5 Division
Posts: 2,264
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Her at the back
halfway house is SO much better
24 July 2006, 10:55 PM
#26
Scooby Regular
Join Date: Apr 2005
Location: Basildon, Essex Scoobyless Crew - MX5 Division
Posts: 2,264
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Cornelius
no, it's because she's got to take a long detour to sell those sex toys on a thursday night
27 July 2006, 08:51 PM
#28
Scooby Regular
Join Date: Jul 2005
Location: Essex
Posts: 381
Likes: 0
Received 0 Likes
on
0 Posts
Ref: 101429
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Mr Plair, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Mr Plair on
behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Mr Plair, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Mr Plair on
behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor