Andy Hamp

Sorry for the xpost but....
Well IM and/or Subaru NL have come up with a good one here.
Firstly they're doing everything they can to make it hard for us to get the kit's (apparently we'll only get them when there are NO UK sourced car awaiting the kits and not just UK300's). But now they are saying that it voids our warrenties. To coin a phrase, "I can't BELIVE it".

Anyone out there heard this from anywhere else ?
Anyone out there had problems getting PPP on a pre-MY01 car ? Had an warrenty problems ?

Angry from Surrey

(I suppose that with only 4 months to run on my 12 month pan european warrenty, the warrenty will have run out before IM will supply me with the kit as it is )

DT

Oh marvelous!!! Having been on the list for 6 wks, I was told another 5 last week - cos mine was a Dutch import - now you reckon they're saying this.

Was trying to get my deposit back today, now that the Manager of the local dealers is back off his hols. Said I couldn't have it as it was ordered and they couldn't cancel it. Told him about all the hasle and that he said 4 weeks etc - he's getting back to me. I Want to go the SS & Link route now, better gains & better service.

So I either need a willing UK MY01 owner to give me my £200 deposit & take my place - in which case they should have it very soon! or I'm lumbered.

Your experience may give me more ammo though.

Having tried one, Exhaust sounds/looks great but initial impression was that performace wasn't that different.

Mungo

Sorry to sound smug, but there has to be some downside to saving thousands when you buy an import!

Yex

DT,

I think you have hit the nail on the head with regard to why IM won't furnish import owners with PPP kits. You state you have spent £1,500 already on a few bits and pieces and want to continue to improve your car by using "after market" extras. The option list for these at dealers is very short, and very expensive, compared to the likes of ScoobySport and ScoobyMania. I would be frustrated as well if I didn't have the car I wanted, and wished to enhance it via after market options, but wanted the warranty protected. The people at IM are missing out on a vast customer base by being so **** about options that are official or otherwise. Until they remove their heads from their ar$e$ owners will continue to use the services offered by ScoobySport and ScoobyMania etc becasue of the service they offer and the quality of products supplied.

Yex

DT

Thanks Mungo. What I was trying to explain to Subaru yesterday, is that a lot of Scooby owners spend serious money on their cars.

I've already spent £1,500, with PPP or Link shortly thats another £2k ish, then there will be lights , brakes, spoiler etc.

My experience in trying to get the PPP is pushing me down other routes because the customer service and performance gains are better. I've only a short warrenty so the PPP does not have that attraction to me like it does for some uk car owners. You could therefore argue that they should be giving me more attention, as I'm more likely to go elsewhere for my business.

Therefore, with the right customer service, IM, Prodrive, the dealer could make far more from me than they would from the sale of the car. Thus far I'm more inclined to use the Scooby specialists who understand their market and what their customers want.