API going beyond the call of duty!!
27 February 2009, 11:37 PM
#1
Scooby Regular
Thread Starter
API going beyond the call of duty!!
API have supported the ScoobyNet Project Car (my Spec C) for a number of years now. One of the items they supplied was a pair of modified fuel rails. Unfortunately one of these showed signs of decay (one off manufacturing fault). Bearing in mind these had been supplied nearly two years ago, APi immediately changed them for a brand new set at no charge.
As I am sure you would agree having a 12 month warranty honoured is sometimes hard work with product suppliers, but being offered a brand new replacement after two years is awesome service.
Totally unexpected, but gratefully received.
Many thanks APi for your sterling customer service.
As I am sure you would agree having a 12 month warranty honoured is sometimes hard work with product suppliers, but being offered a brand new replacement after two years is awesome service.
Totally unexpected, but gratefully received.
Many thanks APi for your sterling customer service.
28 February 2009, 08:54 AM
#3
Scooby Regular
Join Date: Aug 2005
Location: Surrey
Posts: 503
Likes: 0
Received 0 Likes
on
0 Posts
I would agree totally. David has been a great help to me over the last couple of weeks, suppying parts and welcome advice.
I would recommend this company (and David of course) to anybody, as although generally very busy, he always makes time to deal with your requests.
Top marks, to a top company
25% discount on next order David?
I would recommend this company (and David of course) to anybody, as although generally very busy, he always makes time to deal with your requests.
Top marks, to a top company
25% discount on next order David?
Last edited by mcvicar; 28 February 2009 at 11:09 AM.
28 February 2009, 04:48 PM
#4
Former Sponsor
iTrader: (4)
Join Date: Jul 2003
Location: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Posts: 6,377
Likes: 0
Received 3 Likes
on
3 Posts
I would agree totally. David has been a great help to me over the last couple of weeks, suppying parts and welcome advice.
I would recommend this company (and David of course) to anybody, as although generally very busy, he always makes time to deal with your requests.
Top marks, to a top company
25% discount on next order David?
I would recommend this company (and David of course) to anybody, as although generally very busy, he always makes time to deal with your requests.
Top marks, to a top company
25% discount on next order David?
on top of the 30% you already get
Thanks guys.
28 February 2009, 04:50 PM
#5
Former Sponsor
iTrader: (4)
Join Date: Jul 2003
Location: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Posts: 6,377
Likes: 0
Received 3 Likes
on
3 Posts
API have supported the ScoobyNet Project Car (my Spec C) for a number of years now. One of the items they supplied was a pair of modified fuel rails. Unfortunately one of these showed signs of decay (one off manufacturing fault). Bearing in mind these had been supplied nearly two years ago, APi immediately changed them for a brand new set at no charge.
As I am sure you would agree having a 12 month warranty honoured is sometimes hard work with product suppliers, but being offered a brand new replacement after two years is awesome service.
Totally unexpected, but gratefully received.
Many thanks APi for your sterling customer service.
As I am sure you would agree having a 12 month warranty honoured is sometimes hard work with product suppliers, but being offered a brand new replacement after two years is awesome service.
Totally unexpected, but gratefully received.
Many thanks APi for your sterling customer service.
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
28
28 December 2015 11:07 PM
Mattybr5@MB Developments
Full Cars Breaking For Spares
12
18 November 2015 07:03 AM