robertdon777

Hope someone can help with this.

On Tuesday a had the unfortunate pleasure of a malfunctioning alarm/immobilisor, leaving me stranded so...

First I call Subaru assistance only to be told that the supplying dealer (who shall remain unamed) had cancelled the policy in April.

I then called the dealer who informed me I was now covered by their policy!
The car was purchased in March under the Approved used Subaru scheme!
At this point it didn't matter I just wanted a breakdown truck, so phoned their assist people only to be told this policy was cancelled in April aswell.

A return call to the dealer telling them how unhappy I was resulted in being told they were sorting it ans a breakdown company would contact me. Fat chance of that - 4hours later nothing.

Called Green Flag who came within 1/2hr and car was fixed. Finally got to work and called dealer again (where are the courtesy calls), this time with the reply "what has nobody called you" I bloody broke down 5hrs ago!

So what I need are some numbers/adresses for Subaru Customer Service etc who might be able to tell me if I still have cover etc, and what they think about the dealer.

I purchased a Subaru with a Subaru Warranty/Assist and that was my policy not theirs to cancel!

Sorry about the long post but you can imagine how angry I was.

p.s the dealer still havn't got back to me to see if my cars o.k

highlander68k

Their website says:

For Vehicle Technical advice and Customer Care please call 0121 557 2112

That's the number I have in my files too.

robertdon777

thank you i'll give them a call before I write a letter.

might get some sense this time other than "I can't send any one because its been cancelled", with me looking at a Subaru Assist card that says March 2006!.

What would happen if I phoned them up and tried to cancel the Managing Directors policy from where I purchased the car!

Soooooo Angry on Tuesday thought I was going to burst! and looked a complete prat waving the key fob in different directions hoping for something.