typerchris

iTrader: (1)

hi there i would just like to make people aware that i purchased a car from these guys and everything was fine until i collected the car and if i have had a problem they just dont want to know. very shoddy customer service i would not recommend these to anyone . regards

Rasher

when you say didn't want to know what do you mean, what was the problem mate??

typerchris

iTrader: (1)

first prob was a pipe to the turbo blown about 15mins after picking the car up second was a top hose went after a few days of ownership then i had the clutch go on me the other night i would understand it if i had been thrashing it but i was just pulling away steady. when i told them about any probs they just seemed to fob me off every time.

New_scooby_04

iTrader: (4)

Take it up with the gaffer first and ask for a written response if necessary. They are highly liked and well respected on here. Seems unlikely that they would not be willing to help.

NS04

typerchris

iTrader: (1)

i've noticed how respected they are on here and i respected them until all this happened i am seeking legal advice on this as i shouldnt be paying 400 for a new clutch just weeks after owning the car.

Ubik

A main dealer would tell you that the clutch is a wear and tear part. No warranty will cover the clutch, not the clinic's nor Subaru.

typerchris

iTrader: (1)

after 2/3 weeks of owning the car i think i am in the right i understand warranty issues etc but after such a short period it is not on and i'm sure most people would understand where i'm coming from

Jamo

iTrader: (23)

scoobyclinic are a respected garage with a very good reputation.

who are you again?

jamo

scooby-si

looks like typerchris to me

lordharding

iTrader: (1)

Adam and the lads at scoobyclinic are one of the top scoobys specialists in the Country and are very well respected on here


Have scoobyclinic been informed that you have posted this Newby ?

chrome

Chris- the issue of which garage it was aside;

Re; top hose.. were you on site when it went?
If not- are you a member of the AA etc?
Did they offer to replace the hose?

you'd find NO garage would let you claim for an OE clutch under warranty..
as Ubik says- a 'wear and tear' item for sure.
How many miles on the clock?
Could you not tell it was slipping on a test drive?
(amdittedly it depends on how much welly you gave it on the test drive)

If the car is standard spec you MUST have been ragging to knacker it in such a short space of time if the clutch was mint at point of sale..
they're decent parts- but they're not bullet proof in factory spec

typerchris

iTrader: (1)

they maybe respected dealer on here but i am just trying to make people aware of what i'm going through with them as i wouldn't like anyone else to have to go through it as it ain't good. i ain't trying to disrespect them just make people aware. they even had the cheek to say it was replaced a month before me collecting but receipts show otherwise these were not given to me at point of sale. as per the sale of goods act i stand a very good case. they actually supplied me with a car in illegal condition which the police are well aware of and are looking into the matter further with possibility of taking proccedings against them this is due to number plate problems

WRX_Rich

iTrader: (5)

don't listen to them mate if you feel you are not being treated right them give them some stick

I went for a rolling road test at the clinic and was happy, you have purchased the car off a car dealer not a private sale its your right to say if you are unhappy

i8gtmf

Ahhh the joys of the internet

Seems lately the first thing nowadays is to run straight off to the old pc and and broadcast your your thoughts to the world. Whoever the company is you can do some serious damage to a hardworking business with a few remarks about police envolvement etc just because in your opinion you havn't been treated correctly.
Talking to them directly works wonders i'm sure, but i'd have to agree with everyone else regarding the clutch.Bought my car from a dealer in Leeds had the same issue with the brakes after 2 weeks, wasn't covered under warrenty
I along with many others have never had a problem with Clinic always helpfull, very friendly, first class service everytime.Won't be using anyone else to look after my car.

Jamo

iTrader: (23)

its amazing the knowledge and know how some people have on here, I myself never spotted that. thankyou.

specialx

Can we please just state that chris lives in County Durham approx 200 miles away form us, he purchased the car over the phone and when coming in to collect the car he was happy before he drove away.





Approx 15 minutes from driving away



Issue 1 a dump valve hose comes adrift (requested customer to come back and we will sort it)



Customer did not come back to us. (Saying it was only a small pipe going to the dump valve I've popped it back on)





issue 2 a couple of weeks later the top hose bursts (very common in scoobs) (The AA collected the car for Chris and took it to his house and not to us, we did say get it down and we will sort it only for chris to say I've had it done you owe me £75 and you owe me for the recovery!) (After speaking to Chris and not having even seen the car we agreed to pay for the parts and sent Chris a cheque)





issue 3 clutch problem, (get the car to us and we will have a look if it's a mechanical breakdown we will replace it but unfortunately clutches are not covered under warranty due to wear and tear, Chris then said "well how do I know that it's my clutch that you have taken out?" We then gave chris the option of standing under the car as it was removed obviously wearing a hard hat, if it is wear and tear being as you have only had the car for a short while as a good will gesture we can knock you £100 off) Chris told us this was not good enough as we were not prepared to pay for recovery, it clearley states on our website

WARRANTY ISSUES:
At scoobyclinic a lot of our customers travel great distances to us from all over the UK
We would like to thank you all for making the journey but please be aware that under the Unlikely event of a warranty claim we cannot be held responsible for any travel costs incurred.






It is always going to be a problem when purchasing anything from a supplier that is miles away from you when it comes to warranty issues .unfortunately we cannot go paying out 100's of pounds to get cars recovered in, but under no circumstances did we fob chris off We did totally emphasize with his problem and offered a resolution but each time this was not good enough and Chris came back with I’m speaking to my solicitor etc etc

Jamo

iTrader: (23)

@ hard hat

Sticky Stuff

How different things look when you can see both sides of the story.

I myself have had serious issues with a main dealer in the past, and on more than one occasion. Indeed, my first ever post on SN was made in an attempt to get feedback from others on one situation. However, at no point did I feel it necessary to identify the dealer in question, and I (think, at least) that I presented a fair and balanced argument in the opening to the post.

It would seem, from Adam's reply, that your original post was biased and inaccurate, not to mention potentially damaging to a well respected business.

Just my 2p

Scoobybits

Always two sides to every tale and it surprises me not to see adz @ clinic response which is exactly what I expected it to be.

If the clinic have done as it reads here and made the offers they have then they are doing more than is legally required.
I can understand your position also chris but think your frustration would have been better directed at the gaffer @ the clinic and then given them chance to respond. AS i understand you are legally supposed to be given chance ??
Hope you get it sorted..frustrating for all concerened,but just one thing chris do you honestly think that anyone like myself/the clinic or whatever would want a customer to go away unhappy??Inviting stress and bad press?
I would not .....and having dealt with the clinic as both a customer and a supplier know that they would deffo. not want that to be the case..ring them discuss and get it sorted..good luck. Sure it 'll get sorted..have faith

TAINTON

As stated above I can see your frustration Chris but its sounds like Scoobyclinic have tried everything in their power to resolve yours problems.

As for the clutch issue I purchased mine from main subaru dealer and after almost 3 months the clutch was buggered. I politely asked them with regards to replacing thru warrenty but said sorry not covered.......was pee'd off but not with subaru (just bad time to let go thats all)

Clearly states in service book that clutch is not covered.

New clutch fitted by Scoobyclinic at a very good price, much cheaper than main dealer and have had no problems since.

As said im sure things will be sorted

scooby-si

ian_sadler

I was up York & Doncaster this weekend and was amazed by the number of scoobs with scoobyclinic stickers in their windows.

Tidgy

i bought my mcrae from the clinic in spetember last year, and have to say it was a great car, but, being second hand and having 70k on the clock its not gonna be brand new, if you buy a second hand car you expect the odd little bit and bob problem. The couple of very minor problems i had were sorted by the guys with no trouble whats so ever, on one occasion the car was collected on a transporter cos of an unknown acceleration problem (i do live very close to the clinic), turned out it was a minor overboost problem caused by starting it at -3 degrees c on a cold and frosty morning (having since spoke to the previous owner it was never used much on cold early mornings). Rang them up said "help i have a problem", adam said check a few things, oil etc, checked that and still had same problem. so rang him back told him and he then rang me back later on after he spoke to the gaffer. Two days later (it was sat it went wrong) at about 10am a wagon turned up picked it up and took it up to the clinic, picked it up next weekend with a reset ecu and a tweeked valve (not sure exactly what, i'm sure other tech minded people here will know) should also add that the only reason i had to wait till then was cos i couldn't get up to pick it it up till then, it was sorted that afternoon by the way.
so they went way overboard helping me out and amn very greatfull to em for it.

I have no doubt that the car would be as described and any faults would have been explained to you before you drove off/came to collect the car.
Everyone who uses the clinic does so for a reason, they are damn good at what they do and are a damn good bunch of guys, and there is alot of cars out there proud to wear the clinic name.

As far as clutches go they dont just die, a guy on here had a lot of work done on his motor and ended up frying the clutch, but he was putting more than 400 bhp through it, the car drove nromal till the power of the car kicked in and then it slipped, but before that i know it was doing it every now and again so he was well aware of the clutch on the way out.

From reading what has been put i get the impression that rather than apraoch them to sort it in a can youhelp me out way you jumped on em with my rights this my rights that, which kets face it if someone does that to you you have to do it back to protect yourself legally and in business environment.

to end, all i'll say is this, if there was a problem and you apraoched them about it in sensible manor i bet you would have come to some agreement to sort it out even if it wasn't covered under warrenty, thats how they work and i can vouch for it first hand.

New_scooby_04

iTrader: (4)

So, it seems:

-Second hand car developed two common minor faults that are hard to detect and the point of sale and one expired consumable item (not covered by many waranties), albeit regrettably an expensive one.

-Scooby Clinic offered to sort the first two and look at the third and even offered a discount on already VERY keen prices should the consumable be due to wear and tear as a gesture of goodwill.

-It is unpleasant when you're landed with a bill for something you've only just purchased, esp when its not your fault (we'll take Chris's word for the conditions under which it broke). However, Scooby Clinic appear to have been sympathetic and acted in good will. They could have simply said, sorry, but the clutch isn't covered and that's all there is to it, for example.

They can't be help responsible for their customer's locations. I don't understand why it would be necessary to get solicitors involved here. Looks like this could all have been easily be rectified with a friendly chat with the boss.

NS04

typerchris

iTrader: (1)

well spoken to adam after i have just forked out for car to be repaired needed driveshaft aswell. waiting for response to resolve all the problems hopefully i will be able to say i was well looked after in the end but as i say we will see

Lou x

sounds like your just a ****, with an attitude problem to me!

you would be better going to this site!

lou

DaveBlueRA

Gridlock Mikey

Never did me any harm I was left stranded when my engine buggered up, went to a dealer (Cos it was closer) and they wanted £100 to just look at the car
Phoned the gaffer and before I knew it my car was booked in, I had a courtesy car AND I learnt some stuff about how the motor trade works
I had cause for a minor grievance, but as stated, a quick chat with Kev and there was a perfectly reasonable explination offered. I doubt very much that if I'd have launched in giving it the BIG ONE, that Kev would have bothered explaining it and let me rant away.
I even ended up buying booze as a thank you to them
Can't rate them enough
<nods> There, that's sorted that then

chrome

group hug?

HTH

typerchris

iTrader: (1)

if anyone has an attitude its you lou i have got things sorted not to my satisfaction but at least there has been compromise i noticed how you know about that site you daft t**t dont go having a go at me u little piece of scum