Crossman

Anyone had any issues with your Subaru Dealer? I have been told I have to be careful what I say but here are some facts

1 Collected brand new £25k WRX STI - just before driving off from dealer I thought I would ask to see the engine. Would you believe water bottle nearly empty! Pre-delivery inspection not done properly

2 Within 1 week fault with condensation in rear light. Dealer contacted and due to over 100 mile round trip they said they would fix it on 1st service. Twice more I rang to tell them about the problem and they said they could easily fix this. On the day of the service I paid £75 for the 1st service and assumed it had been fixed. Went to get the car and it was just the same! They failed to tell me it hadnt been done. They then expected to make another trip at my expense for warranty work they should have done in the fist place. They also failed to ring me when they said they would

I will never go there again. The dealer? *****************************

Crossman

Why has someone removed the name of the dealer? Is this Web site / forum sponsored by Subaru Dealers? It seems you are allowed to criticise petrol companies and supermarkets by name but not Subaru Dealers?

Why? This smacks of big brother and censorship. I thought this was country where we had freedom of expression

Paulo P

iTrader: (42)

Ever heard of a libel case? Slander?

Scoobynet can get sued for allowing the slating of companies We have to protect ourselves

Phil

Chris

Same rules here as on the SIDC Forums mate.

Phil

Daz34

Out of interest, why do the independent companies not get afforded the same treatment?
You occasionally see threads slating TSL, Scoobyclinic etc as well as a large number supporting them. Am I missing something?

Paulo P

iTrader: (42)

Down to the individual companies I guess. The bigger they are the bigger their clout maybe? I know Subaru take a dim view of this though so we have to cover our backs because they chase Scoobynet unfortunately

I can't give you more of an answer than that

Daz34

Thanks Paul

chris's scooby

Crossman, can you let us know where abouts in the country your dealer is? I'm sure someone can then point you in the direction of a good one if we know roughly where you are.

sammyh

iTrader: (1)

Actually they do anything we or is rtm'd that we feel may have a potential libel issue is delt with regardless of who the company is

Pittsey

Surely it can't be slander if you're only posting the facts and you aren't making a judgement.

I have a dealer that I'd like to warn others to stay away from, but I won't mention their name incase.

But about 4 months ago my warning light came on, I took it to PE who are local, they were extremely helpful and told me it was the cam position sensor, and didn't charge me for the diagnostics. As the car still has warrenty, I took it back to the West London Dealer I purchased the car from who told me they had changed the sensor. About a week ago the problem reoccured. I now believe that instead of changing the sensor they just cleaned it. So I've now taken it to SGT maidenhead. I can't take my car back to a garage that has misled me, I don't know what else they're cutting corners on.

devon03

No i dont work there but Ashtons in Ashburton Devon are a top dealer in my experience

devon03

I meant ashburton motor co! Shame my memory aint as good as them!

dicky ticker

had similar problems with my local dealer.

only seem to be interested if they can make money out of the work.

reading this board over the years its a general trend and they all seem to have the same excuses.

try ordering something that'll cost you loads a money and see a different level of service.

cynical regards

colin

New_scooby_04

iTrader: (4)

Yes, if you can prove that what you said was based on fact or "fair comment" given the circumstances. HOWEVER, this is determined in court....who's going to pay ScoobyNet's solicitors fees? I don't think Subaru UK will have a similar problem. Have some sympathy for the poor webmaster/mods who have to pick up the pieces and deal with the fallout after you let fly!

You'd be better of going to the motoring press with such stories e.g. Autocar.

Regards