Pockman

I'd just like to warn anyone about to send money/orders to Top Dog graphics, a scoobynet shop vendor.

I have lodged a formal complaint with Scoobynet regarding a non-fulfilled order I placed with them a month ago and the lack of service I have recieved.

CataIunya

Class from the scoobyshop again !!!! (comment awaiting deletion).

scoobchrissy

iTrader: (1)

Go on then do tell

Phil

Mark was having problems with his email a couple of weeks ago I've left a message on his work Mobile for you

subaru-impreza.org

Pockman, i hope it gets sorted for you..

Gareth
from http://www.subaru-impreza.org

ex-webby

Pockman

Let me know personally if this is not being dealt with properly.

We'll remove their products from scoobyshop immediately pending investigation.

CataIunya

Why do you not pop up and remind everyone how good scoobyshop is for all the thousands of transactions that go ahead smoothly?

Regards

Simon

Phil

I have just spoken to Mark, he will be online tonight.

He did express his suprise as he only cash's the cheques once the goods have been sent.[I Know what Mark does for a living and therefore I know he isn't/can't be dodgy]

He also said his number is in the shop and no one has rung him with a complaint

Perhaps you should have called him ?

Anyway I'm sure Mark will be along later to resolve the query


Hope that helps

sqwint

Chris,
Please see the Private email that I sent you in response to your complaint. I am sorry you felt you had to be so public complaining of my service bearing in mind that this was a reorder item as far as I can remember. Within the batch of stickers sent out, I have had confirmation of other goods received

Quote"I Apologise that you have not received the items, that I know were sent out.

I will of course send you a full refund by return of mail.

I Apologise for any inconvenience, but would only cash an item that I know has been dispatched. Unfortunatley due to the low cost of the items involved they do not get sent out by registered post, but will accept your word that they have not been received."

Regards
Mark Hall
end quote

Webmaster, please let me know how I can get my account reinstated, and maybe why it was suspended without even sending me an email.

regards

Mark Hall

Phil

Perhaps another case of a public posting when a simple telephone call would of done

S.B.

Perhaps a case of getting a result when the problem is brought out into the open

Phil

I would agree if he had rung without response but please give the guy a chance

Nate

iTrader: (2)

Yeah, I don't think Mark is out to catch anyone !

Nate.

ex-webby

OK Two issues.

Pockman. Looks like you owe the community an explanation, and Mark an apology.

second issue. Mark, please accept our apologies. You account was suspended in accordance with our terms and conditions which are in place to protect the community first and foremost.

I apologise for any inconvenience and your account will be reinstated immediately.

All the best

Simon

sqwint

Thank you. Have since emailed Chris, as he responded favourable to my email, and have offered replacement stickers as well as the refund.
Hope this has settled the matter.

Mark