Badly let down by DR Motorsport
05 February 2004, 06:34 PM
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Badly let down by DR Motorsport
Ive just been informed that after 3 weeks of waiting for my order its lost somewhere in scotland.Normally David is second to none in service but this time is totally the opposite any one else had any trouble recently with them or is it just my luck.Unfortunately im not going to be about for a month now so looks like a full 2 months before i receive (if i do) my order
totally pi$$ed off
Would have been quicker to drive the 1200 mile round trip to collect it,i'll stick to suppliers nearer home in future
totally pi$$ed off
Would have been quicker to drive the 1200 mile round trip to collect it,i'll stick to suppliers nearer home in future
Last edited by scooby-tc; 05 February 2004 at 06:55 PM.
05 February 2004, 10:34 PM
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I second the words of Harvey, If you have had good service before but you may of been let down this time so why post up bad press for no real reason!!
Last edited by RB5SCOTT; 05 February 2004 at 10:35 PM.
06 February 2004, 12:28 AM
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No reason?? read the post again its been over 3 weeks ive also had 2 emails ignored for 3 days ok this is the first tme and maybe a one off but it doesnt alter the fact that ive been let down.Sorry but i feel the need to have a rant
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06 February 2004, 03:09 AM
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Alan I wish I did have my own courier company - it would save me a fortune on costs.
But unfortunately these problems do occur from time to time - although this is the 2nd this week.
Daren, I'm disappointed that you feel I've let you down.
We got an e-mail from you last week asking about delivery, I said your P1 lip spoiler would be sent early this week. It was sent on Monday.
We got another this week, and this was when we realised it should have been delivered by then.
There's no other outstanding e-mails from you in our in box.
I also spoke to your wife on 5 occassions earlier today trying to trace this, and when we decided it must still be in Edinburgh, I said I would go to the main Parcelforce depot in Edinburgh myself to try and get this sorted out.
This I will do in the morning, then give you a call from there.
David
But unfortunately these problems do occur from time to time - although this is the 2nd this week.
Daren, I'm disappointed that you feel I've let you down.
We got an e-mail from you last week asking about delivery, I said your P1 lip spoiler would be sent early this week. It was sent on Monday.
We got another this week, and this was when we realised it should have been delivered by then.
There's no other outstanding e-mails from you in our in box.
I also spoke to your wife on 5 occassions earlier today trying to trace this, and when we decided it must still be in Edinburgh, I said I would go to the main Parcelforce depot in Edinburgh myself to try and get this sorted out.
This I will do in the morning, then give you a call from there.
David
Last edited by DR Motorsport; 06 February 2004 at 03:11 AM.
09 February 2004, 06:24 PM
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I know its frustrating and you are pi$$ed off but i have to say as a small trader myself most small companies do try their best, 1 bad report loses 10 good customers.
I have bought stuff from DR and found him ok.
I know its nice to have a rant but please bear in mind small companies who try to give good service dont need slagging off. Ok if loads and loads of people have bad reports on a company then fair enough.
Hope you get it sorted quickly tho m8
I have bought stuff from DR and found him ok.
I know its nice to have a rant but please bear in mind small companies who try to give good service dont need slagging off. Ok if loads and loads of people have bad reports on a company then fair enough.
Hope you get it sorted quickly tho m8
10 February 2004, 08:18 AM
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I'm also gonna jump to Davids defence as I know someone who was waiting along time for a part & as soon he asked for a refund he was given it without any hesitation 
10 February 2004, 05:52 PM
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All is sorted now,had a long chat with david on friday and everything is back in order.Everyone is entitled to a rant every now and again if u disagree then thats up to you.
10 February 2004, 06:36 PM
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yes, but when a rant is unjustfied and could damage someone's business then you're not entitled to it without facing the consequences of legal action in the extreme case
anyhow, all sorted, drm restored in everyone's good books
anyhow, all sorted, drm restored in everyone's good books
10 February 2004, 06:42 PM
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It was very justified for the reasons above but lets leave it eh.If you're going to keep whinging on about it go to the TT website and have a cry.The topic is FINISHED
10 February 2004, 07:16 PM
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Bit harsh. In the dealings that i have had with DR Motorsports i can't fault him i had a problem with the carbon scoop. David had it collected and sorted it out in no time at all. He also kept me informed by phone as to the progress of the part. Nothing but great service.
Chris
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