Forge Motorsport
#1
I phoned Forge for the first time this week to ask what sort of grease to use when servicing my VTA Dump Valve.
Talked to a guy called Duncan (I think) - the conversation went like this:
Me: "errr. I cleaned my dump valve - guess I should put some more grease back in it - what do you recommend?"
Forge: "Mobil-1's good - but it's expensive"
Me: "Thanks - I'll find some"
Forge: "Don't waste your money, we'll send you a service pack, you don't need much. Otherwise send us the valve and we'll service it the same day (for free) and return it to you."
Me: "That's really kind. I can service it myself - send me the grease!"
Forge: "OK, what sort of piston is it, we changed the design"
Me: "Err. it's plastic, or is it aluminium..hmmm it's blue - no it's black - I can't remember."
Forge: "Don't worry - we'll send you a piston anyway as well! Oh dear it's nearly 5pm probably missed the post today - promise it'll be in the post tomorrow!"
That was Thursday afternoon, it arrived this morning (Saturday) first class post!
I can only say I'm amazed at this approach to service - it's so rare.
Buy Forge.
Cheers
Chris
Talked to a guy called Duncan (I think) - the conversation went like this:
Me: "errr. I cleaned my dump valve - guess I should put some more grease back in it - what do you recommend?"
Forge: "Mobil-1's good - but it's expensive"
Me: "Thanks - I'll find some"
Forge: "Don't waste your money, we'll send you a service pack, you don't need much. Otherwise send us the valve and we'll service it the same day (for free) and return it to you."
Me: "That's really kind. I can service it myself - send me the grease!"
Forge: "OK, what sort of piston is it, we changed the design"
Me: "Err. it's plastic, or is it aluminium..hmmm it's blue - no it's black - I can't remember."
Forge: "Don't worry - we'll send you a piston anyway as well! Oh dear it's nearly 5pm probably missed the post today - promise it'll be in the post tomorrow!"
That was Thursday afternoon, it arrived this morning (Saturday) first class post!
I can only say I'm amazed at this approach to service - it's so rare.
Buy Forge.
Cheers
Chris
#6
Just phoned them myself about my D/V sounding a bit like a fart and they said the same. Send it back and they'll service it FOC and return the next day. I asked about a service kit (springs etc) and they try and get one out to me today. Good service hey ?
Well done, Phill
Well done, Phill
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