Guys, just a warning for you all..

I bought a couple of items from www.scooby-parts.com last week and never received them. I was charged on my bank statement and have since sent countless emails to Scooby-Parts info and sales asking for them to confirm despatch/respond etc.

They have not replied to any of them.

I have tried to call them (every day, for at least an hour each time) but they never answer the phone.

I have since reported them to Trading Standards and to BBC's Watchdog who are investigating them.

If you have had a simliar experience with them, let me know, but whatever you do,don't use them - they will rip you off.....

 

No doubt Stavros will be along soon, he had a similar experience I believe.

 

Shame you didn't browse the Dealer forum before buying, you might have spotted this.
http://www.scoobynet.co.uk/bbs/threa...hreadid=180577
Don't you get some sort of protection if using a credit card?

 

Think I do actually get some protection.....looking at that thread, looks like they set themselves up as a 'clone' to SCOOBYPARTS.com (less the hyphen)

Cheers anyway

 

If you used a credit card, you are protected.

 

rm0rgan,

I'm in the same sh*t....
What did you order?

If you want more details, info or what so ever, just mail me.

Regards,

Hans
subaru@zonnet.nl

 

Mainly Clothing. Lucky for me, I never ordered a new exhaust or anything that costs quite a bit - hope you were simliar.

Might be worth you sending details to the Trading Standards Officer based in L'Derry.

 

You're lucky.
I ordered various parts, including a new WRC front bumper.

I contacted Trading Standards a couple of times.
Very kind people.
They also contacted Scooby-Parts a couple of times or visited them.
Scooby-parts always promised to email or contact us/me, but no way they will. Never heard of them again....


Hans

 

That's a real shame. Did you get it back with Credit Protection?

I might just have to schedule a visit to them on day soon and see what they have to say

 

i dont need to say much......you already know all about my case
just that i involved the small claims court to solve my problem....
BBC's watchdog is a nice idea as well

 

rm0rgan just out of curiousity how did you arrive at their site and decide to order from them?

 

I was told 'verbally' that SCOOBYPARTs was a good place for stuff. What I didnt know was that there are 2 Scoobyparts.

scoobyparts (one word) and scooby-parts (hypenated).....I went for the wrong one

I have had an update from Trading Standards...they are being visited!!

 

Rm0rgan,

Is Trading Standards visiting Scooby-Parts?
I know they will, because Stavros and I asked for it a couple of times also.
Then Scooby-Parts are very gentle, promise a lot (about contacting and blablabla), but they aren't doing anything.

If you are going to pay them a visit, can you also ask for my parts?

I can't get my money back or cancel the transaction, because it hasn't been paid by Credit Card, but by bank transfer.


Regards,

Hans

 

Yes, they are going to pay them a visit...perhaps a few more disgruntled punters would like to contact Watchdog - the more complaints the better.

When I get there, i'll ask about your kit...although it's likely to be a while away, and I might foget my manners :-)

 

just mention my name too.....and tell them to prepare the cheque for 1280 pounds

 

Rm0rgan,

Already got some news?

Hans

 

I have asked a friend to get some "VERY PERSONAL DETAILS" That will allow you direct access to those involded.


Think about it.......

[Edited by Luke - 6/9/2003 10:14:41 PM]