stevebt

iTrader: (8)

I put my ipad mini on charge and went to use it 4 hours later and the screen was blank. I tried switching it on and nothing then I tried the soft reset and nothing and the same happened when I tried to connect it to a pc.

I walked into an Apple store but since I did not have an appointment I was sent away. The ipad is two weeks out of the 12 month warranty period and the longer it takes me to get an appointment in an Apple store the more the warranty gap widens.

I was told instore that after the warranty period Apple have just point blank stopped its free customer service? The only thing I really liked about Apple was how good their customer service was but now they don't have that they are just any normal tech brand off the shelf.

tubbytommy

iTrader: (20)

my android tablet works fine

Cpt Jack Sparrow

iTrader: (14)

I bet that really helped

stevebt

iTrader: (8)

So does mine.

Neanderthal

iTrader: (6)

When you book it online, put down in the notes that you tried to take it into the shop on date xx.xx.xx but there wasn't a 'genius' available so were sent away.
I'm very very surprised you were told they wouldn't help.

stevebt

iTrader: (8)

I already have the appointment booked for Saturday and I didn't realise about the notes? When I took the ipad into the shop a supposedly trained Apple technician on the genius bar queue was going to do a soft reset but when I told him I had tried that he was out of answers, makes me laugh Apple technician

Neanderthal

iTrader: (6)

The real technicians are out the back. You never see them. This is where all the items that the 'turn it off and on again' genuis people take it when they hit a problem that doesn't solve.

stevebt

iTrader: (8)

I have just amended my appointment to say that I called in on the 19th but was sent away

Ant

Sounds daft but have you checked the charger?

albob

Don't be fobbed of with 'its out of guarantee' -- people have a lot more protection from 'consumer protection' acts these days

JackClark

They will help you, one year is not a resonable amount of use.

Well done Android users for making it to a year, it's an exclusive club.

stevebt

iTrader: (8)

I have tried three different leads.

Ant

But what about the wall charger?

dpb

You don't expect that, not after handing over that kind of wedge!!

stevebt

iTrader: (8)

The charger is fine as it charges my iphone plus i have connected it to my pc and the iphone connects to itunes but the screen is blank on the ipad.

Ant

Ahh that's not good then , hopefully they'll sort you one out

tony de wonderful

Could be the socket on the ipad. Lots of fragile pins.

dpb

What you want is a proper magnetic charger like my playbook
1.5 years at least without a hitch

Ant

magnetic charger like whats been on the MacBooks for years?

You can thank apple for that then

JackClark

Big difference is the Macbook is worth charging, who needs a charger on a doorstop?

BLU

iTrader: (27)

Put your handbags away gentlemen

sent from my iMac

jonc

Is that question directed at the OP?

JackClark

Pretty accurate right now

stevebt

iTrader: (8)

I have one of those for my Samsung S3 and I don't think they are that good.

dpb

My one produces twice the ummph and can't say I've found any problem with it

Beef

Helpful

Isn't EU law 2 years guarantee for electronics?

stevebt

iTrader: (8)

The sale of goods act says its 6 years and 5 years in Scotland but the claim is with the retailer and not the manufacturer, well good news I bought it from the Apple store


http://news.bbc.co.uk/1/hi/magazine/8253915.stm

stevebt

iTrader: (8)

Apple appointment kept and they were going to send me away until I started quoting the sale of goods act and then showed them the BBC website stating your rights, we were even on Apples code of conduct to make sure we weren't sent away

I have a brand new replacement which is either getting sold or given to my missus

Ash170990

iTrader: (1)

Ill take it off ya hands

stevebt

iTrader: (8)

I'll keep that in mind