I put my ipad mini on charge and went to use it 4 hours later and the screen was blank. I tried switching it on and nothing then I tried the soft reset and nothing and the same happened when I tried to connect it to a pc.

I walked into an Apple store but since I did not have an appointment I was sent away. The ipad is two weeks out of the 12 month warranty period and the longer it takes me to get an appointment in an Apple store the more the warranty gap widens.

I was told instore that after the warranty period Apple have just point blank stopped its free customer service? The only thing I really liked about Apple was how good their customer service was but now they don't have that they are just any normal tech brand off the shelf.

 

my android tablet works fine

 

I bet that really helped

 

So does mine.

 

When you book it online, put down in the notes that you tried to take it into the shop on date xx.xx.xx but there wasn't a 'genius' available so were sent away.
I'm very very surprised you were told they wouldn't help.

 

I already have the appointment booked for Saturday and I didn't realise about the notes? When I took the ipad into the shop a supposedly trained Apple technician on the genius bar queue was going to do a soft reset but when I told him I had tried that he was out of answers, makes me laugh Apple technician

 

The real technicians are out the back. You never see them. This is where all the items that the 'turn it off and on again' genuis people take it when they hit a problem that doesn't solve.

 

I have just amended my appointment to say that I called in on the 19th but was sent away

 

Sounds daft but have you checked the charger?

 

Don't be fobbed of with 'its out of guarantee' -- people have a lot more protection from 'consumer protection' acts these days

 

They will help you, one year is not a resonable amount of use.

Well done Android users for making it to a year, it's an exclusive club.

 

I have tried three different leads.

 

But what about the wall charger?

 

You don't expect that, not after handing over that kind of wedge!!

 

The charger is fine as it charges my iphone plus i have connected it to my pc and the iphone connects to itunes but the screen is blank on the ipad.

 

Ahh that's not good then , hopefully they'll sort you one out

 

Could be the socket on the ipad. Lots of fragile pins.

 

What you want is a proper magnetic charger like my playbook
1.5 years at least without a hitch

 

magnetic charger like whats been on the MacBooks for years?

You can thank apple for that then

 

Big difference is the Macbook is worth charging, who needs a charger on a doorstop?

 

Put your handbags away gentlemen

sent from my iMac

 

Is that question directed at the OP?

 

Pretty accurate right now

 

I have one of those for my Samsung S3 and I don't think they are that good.

 

My one produces twice the ummph and can't say I've found any problem with it

 

Helpful

Isn't EU law 2 years guarantee for electronics?

 

The sale of goods act says its 6 years and 5 years in Scotland but the claim is with the retailer and not the manufacturer, well good news I bought it from the Apple store


http://news.bbc.co.uk/1/hi/magazine/8253915.stm

 

Apple appointment kept and they were going to send me away until I started quoting the sale of goods act and then showed them the BBC website stating your rights, we were even on Apples code of conduct to make sure we weren't sent away

I have a brand new replacement which is either getting sold or given to my missus

 

Ill take it off ya hands

 

I'll keep that in mind