I've had Blueyonder coming up 6 months now, very impressed with the speed.
Until yesterday

I've registered the MAC's of my laptop and PC so can use both, if I change between the 2 I normally power cycle the modem and the switched card picks up an IP address without problem.

Whats happening now is the modem will only talk to my laptop, my PC says it can't find a DHCP server, despite the modem power cycle

Cut to the chase, seems the modem has somehow got locked with the laptops MAC so won't talk with the PC's card....how can I do a reset on the modem? Its a Motorola (havn't got the model number on me at the mo')

Thanks for any suggestions, as per usual the tech support line ain't answering after 20mins on hold last night [img]images/smilies/mad.gif[/img]

John

 

I *think* I had this problem a while ago. Basically, I had to disconnect the modem from the laptop for nearly a day before it "forgot" the IP address of the laptop, and talked to the PC again.

This "forgetful" period can take anything from an hour to 24 hours I think......sorry for the lack of technical explanation!

Suffice to say, here's what I did :

1) Ensure you have entered both MAC addresses on your Self-Help
page on Blueyonder.
1) Disconnect the modem from the laptop/pc
2) I also powered the modem down and disconnected the modem
from Blueyonder cable network.
3) Wait a few hours.......
4) Reconnect modem to other PC/laptop and power everything
back up.

Blueyonder said they could do the above remotely in minutes,but it still didn't work - seems this "few hour" period is required for the modem/servers/blueyonder to forget what WAS connected.

Someone else can maybe help with more technical details??

 

Suffice to say, I now have the Motorola modem connected to a router/hub so that I no longer get this problem when switching between PC & Mac.......

ie, the MAC address of the router/hub (Apple Airport) is registered with the modem, and the PC & Mac use sub-nodes off of that.

It really is a pain that the Blueyonder modem/servers can't cope with switching between different network cards in various PCs in a timely manner......(ie, instantly!).

 

There is also a small reset button on the modem, on the back, near the power input. Its a small hole that you can poke a pin into.

This normally does the trick

 

Ok thanks for the info
I'll give the small hole a poke tonight DJ

 

Cable modem remembers the NIC mac address and record it in memory, if you reset the modem, via the reset button on the back then it should switch PC immediately!!!

Buy yourself a nice netgear router, and have done with it mate.

Cheers Phill C

 

mega stream

Give me a mail if you still have probs I work for Telewest and may be able to help you

 

Same here mate, what area do you live in ?

Phill C

 

babber

You asking me?

 

I live in Kent, been told there is a problem in my area at the mo' with poor performance...noticed it was dog slow last night.

Told engineers are working on it but have no idea what the problem is yet.

Cheers

 

Paul,

No was asking mega_stream, so I could get someone from the region to have a look.

Cheers Phill C

 

Mine is ssssllllllooooooowwwwwww too

Kent also . . . . . wheres that BT number

 

Guys,

Have you booked a fault ?

Cheers Phill C

 

Er . . . . no

Should we ?

Basically mine, seems to wait for about 5 seconds before deciding to load a web-page, then it loads quite quickly, but the delay is really annoying Don't know about everyone else ?

 

Yes, you need to book a fault with Albert Dock so we are aware of the problems and have an oppertunity to fix it We can't fix what we don't know about. oh and I'm not having a go here

Sounds a little bit like a router / Cache problem I'm in Bristol Aztec West headend and it's flying here mate.

Cheers Phill C

 

It says on your web site there's a problem with Kent, also the guy on the phone this morning told me...

Ticket number 1565189
Info http://status.blueyonder.co.uk:888/tickets/1565189.html
Hurry up and fix it



[Edited by mega_stream - 4/26/2002 4:34:23 PM]

 

Pah ! Telewest