Blueyonder Broadband Cable Modem Problem
26 April 2002, 07:38 AM
#1
Scooby Regular
Thread Starter
Join Date: May 2001
Location: Scotland
Posts: 4,580
Likes: 0
Received 0 Likes
on
0 Posts
I've had Blueyonder coming up 6 months now, very impressed with the speed.
Until yesterday
I've registered the MAC's of my laptop and PC so can use both, if I change between the 2 I normally power cycle the modem and the switched card picks up an IP address without problem.
Whats happening now is the modem will only talk to my laptop, my PC says it can't find a DHCP server, despite the modem power cycle
Cut to the chase, seems the modem has somehow got locked with the laptops MAC so won't talk with the PC's card....how can I do a reset on the modem? Its a Motorola (havn't got the model number on me at the mo')
Thanks for any suggestions, as per usual the tech support line ain't answering after 20mins on hold last night [img]images/smilies/mad.gif[/img]
John
Until yesterday
I've registered the MAC's of my laptop and PC so can use both, if I change between the 2 I normally power cycle the modem and the switched card picks up an IP address without problem.
Whats happening now is the modem will only talk to my laptop, my PC says it can't find a DHCP server, despite the modem power cycle
Cut to the chase, seems the modem has somehow got locked with the laptops MAC so won't talk with the PC's card....how can I do a reset on the modem? Its a Motorola (havn't got the model number on me at the mo')
Thanks for any suggestions, as per usual the tech support line ain't answering after 20mins on hold last night [img]images/smilies/mad.gif[/img]
John
26 April 2002, 09:36 AM
#2
Scooby Regular
Join Date: Jan 1999
Posts: 5,786
Likes: 0
Received 0 Likes
on
0 Posts
I *think* I had this problem a while ago. Basically, I had to disconnect the modem from the laptop for nearly a day before it "forgot" the IP address of the laptop, and talked to the PC again.
This "forgetful" period can take anything from an hour to 24 hours I think......sorry for the lack of technical explanation!
Suffice to say, here's what I did :
1) Ensure you have entered both MAC addresses on your Self-Help
page on Blueyonder.
1) Disconnect the modem from the laptop/pc
2) I also powered the modem down and disconnected the modem
from Blueyonder cable network.
3) Wait a few hours.......
4) Reconnect modem to other PC/laptop and power everything
back up.
Blueyonder said they could do the above remotely in minutes,but it still didn't work - seems this "few hour" period is required for the modem/servers/blueyonder to forget what WAS connected.
Someone else can maybe help with more technical details??
This "forgetful" period can take anything from an hour to 24 hours I think......sorry for the lack of technical explanation!
Suffice to say, here's what I did :
1) Ensure you have entered both MAC addresses on your Self-Help
page on Blueyonder.
1) Disconnect the modem from the laptop/pc
2) I also powered the modem down and disconnected the modem
from Blueyonder cable network.
3) Wait a few hours.......
4) Reconnect modem to other PC/laptop and power everything
back up.
Blueyonder said they could do the above remotely in minutes,but it still didn't work - seems this "few hour" period is required for the modem/servers/blueyonder to forget what WAS connected.
Someone else can maybe help with more technical details??
26 April 2002, 09:40 AM
#3
Scooby Regular
Join Date: Jan 1999
Posts: 5,786
Likes: 0
Received 0 Likes
on
0 Posts
Suffice to say, I now have the Motorola modem connected to a router/hub so that I no longer get this problem when switching between PC & Mac.......
ie, the MAC address of the router/hub (Apple Airport) is registered with the modem, and the PC & Mac use sub-nodes off of that.
It really is a pain that the Blueyonder modem/servers can't cope with switching between different network cards in various PCs in a timely manner......(ie, instantly!).
ie, the MAC address of the router/hub (Apple Airport) is registered with the modem, and the PC & Mac use sub-nodes off of that.
It really is a pain that the Blueyonder modem/servers can't cope with switching between different network cards in various PCs in a timely manner......(ie, instantly!).
26 April 2002, 10:07 AM
#4
Moderator
iTrader: (5)
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes
on
0 Posts
There is also a small reset button on the modem, on the back, near the power input. Its a small hole that you can poke a pin into.
This normally does the trick
This normally does the trick
26 April 2002, 11:23 AM
#6
Scooby Regular
Join Date: Feb 2001
Posts: 4,370
Likes: 0
Received 0 Likes
on
0 Posts
Cable modem remembers the NIC mac address and record it in memory, if you reset the modem, via the reset button on the back then it should switch PC immediately!!!
Buy yourself a nice netgear router, and have done with it mate.
Cheers Phill C
Buy yourself a nice netgear router, and have done with it mate.
Cheers Phill C
Trending Topics
26 April 2002, 12:25 PM
#10
Scooby Regular
Thread Starter
Join Date: May 2001
Location: Scotland
Posts: 4,580
Likes: 0
Received 0 Likes
on
0 Posts
I live in Kent, been told there is a problem in my area at the mo' with poor performance...noticed it was dog slow last night.
Told engineers are working on it but have no idea what the problem is yet.
Cheers
Told engineers are working on it but have no idea what the problem is yet.
Cheers
26 April 2002, 02:41 PM
#14
Moderator
iTrader: (5)
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes
on
0 Posts
Er . . . . no 
Should we ?
Basically mine, seems to wait for about 5 seconds before deciding to load a web-page, then it loads quite quickly, but the delay is really annoying Don't know about everyone else ?
Should we ?
Basically mine, seems to wait for about 5 seconds before deciding to load a web-page, then it loads quite quickly, but the delay is really annoying
Don't know about everyone else ?
26 April 2002, 03:20 PM
#15
Scooby Regular
Join Date: Feb 2001
Posts: 4,370
Likes: 0
Received 0 Likes
on
0 Posts
Yes, you need to book a fault with Albert Dock so we are aware of the problems and have an oppertunity to fix it 
We can't fix what we don't know about. oh and I'm not having a go here 
Sounds a little bit like a router / Cache problem I'm in Bristol Aztec West headend and it's flying here mate.
Cheers Phill C
We can't fix what we don't know about. oh and I'm not having a go here Sounds a little bit like a router / Cache problem
I'm in Bristol Aztec West headend and it's flying here mate.Cheers Phill C
26 April 2002, 04:32 PM
#16
Scooby Regular
Thread Starter
Join Date: May 2001
Location: Scotland
Posts: 4,580
Likes: 0
Received 0 Likes
on
0 Posts
It says on your web site there's a problem with Kent, also the guy on the phone this morning told me...
Ticket number 1565189
Info http://status.blueyonder.co.uk:888/tickets/1565189.html
Hurry up and fix it
[Edited by mega_stream - 4/26/2002 4:34:23 PM]
Ticket number 1565189
Info http://status.blueyonder.co.uk:888/tickets/1565189.html
Hurry up and fix it
[Edited by mega_stream - 4/26/2002 4:34:23 PM]
Thread
Thread Starter
Forum
Replies
Last Post
Brzoza
Engine Management and ECU Remapping
1
02 October 2015 05:26 PM