BT Home hub problem

Reply Subscribe

Thread Tools

Search this Thread

25 July 2011, 04:50 PM

BLU

Scooby Regular

Thread Starter

iTrader: (27)

Join Date: May 2008

Location: Welsh Northland

Posts: 4,832

Likes: 2

Received 2 Likes on 2 Posts

BT Home hub problem

At least twice, sometimes more, a day I loose my internet connection. Using my computers diagnostics it shows that the wireless connection etc is fine but the ISP has failed. I reset the hub and all is fine for a few hours until it happens again. Any suggestions?

Reply Like

25 July 2011, 04:52 PM

jura11

Scooby Regular

iTrader: (7)

Join Date: Apr 2010

Location: www.slowboy-racing.co.uk

Posts: 10,523

Likes: 1

Received 1 Like on 1 Post

Quote:

Originally Posted by BLU

BT Home Hub is rubbish,we are replace our one with Netgear and this has never happen again,not sure what this cause

Jura

Reply Like

25 July 2011, 04:53 PM

slipstream_uk

Scooby Regular

iTrader: (1)

Join Date: May 2007

Location: Highlands

Posts: 1,967

Likes: 0

Received 1 Like on 1 Post

Your better off going here,

http://community.bt.com/t5/BB-Speed-.../bd-p/BBinHome

I went through 4x homehub 2 & 1x homehub 3, binned the hub and moved over to netgear and my problem fixed itself.

Reply Like

25 July 2011, 05:09 PM

hutton_d

Guest

Posts: n/a

Got one in the box it came in. The BT man connected it and it worked. For 5 minutes, until I put my Draytek in it's place .... No loss of connection with that.

Dave

Last edited by hutton_d; 25 July 2011 at 07:20 PM.

Reply Like

25 July 2011, 05:45 PM

BLU

Scooby Regular

Thread Starter

iTrader: (27)

Join Date: May 2008

Location: Welsh Northland

Posts: 4,832

Likes: 2

Received 2 Likes on 2 Posts

So their cr@p then? Its been fine until recently!

Incidently the blue broadband light remains blue despite isp failing

Reply Like

25 July 2011, 05:58 PM

Wooffy

Scooby Regular

Join Date: Jul 2004

Location: Wirral

Posts: 114

Likes: 0

Received 0 Likes on 0 Posts

Some BT home hubs are also set to allow wireless access via the BT openzone system so that anyone with a BT account can latch on using that hubs connection.

I don't know if the customer is made aware of this when it's being installed or they get a special rate/discount for doing this but there are at least 5 openzone points in my road alone and there's only 10 houses. Maybe yours is set up like this and someone is hammering the bandwidth.

Reply Like

25 July 2011, 07:26 PM

hutton_d

Guest

Posts: n/a

Quote:

Originally Posted by Wooffy

I believe that when configured like this the BT FON bit only takes a proportion of the bandwidth, as far as I know, but as per usual it's tricky to find the answer on their web site ...