On Friday 5th November i ordered a new desktop PC from Mesh Computers - the current PC is a Mesh and has done a grand job for 4 years!

So I place the order - £600

I get a confirmation - thanks for your £600 we aim to deliver within 14 days!

I get another confirmation - thanks for your £600 we aim to deliver within 14 days!

Erm............have I just paid twice?

I call up, "Hi have I paid twice?"

I pop online to my bank account..........

I have been charged twice

I call up, "Hi, I have been charged twice for my order"

Erm, hang on, I HAVE been charged twice.......

So I wait..............and wait, and I email...........nothing, so I email again.............nothing, so I email again.........

I phone...............

Eventually, 10 days later I get my money...........and wait for the PC

14 days pass................I email - no reply

21 days pass................I email - no reply

A month comes up..............I'll call them

Erm, sorry this is now almost a month, when will it be delivered?

Yeah, you just said that, but I need a delivery date, this is rediculous...

Ok thats the third time you have repeated that, if you cannot tell me when it will arrive please tell me how to cancel my order.........

Ok, now I'm getting annoyed - how do I cancel my order and get a refund?

But, you are the sales team, you answered the phone saying "Mesh Sales"

Why?

Can you transfer me to your supervisor please?

Bloody fuming!!!!!!!!!!!!!!!!!!!!!!!

 

Seriously? The bloke on the phone just repeated the same thing over and over again?

 

Yep, and despite being called "Gordon" his Indian accent got stronger and stronger each time.................as well as him speeding up.......

Just cant believe it, it was almost comical...............almost!

 

If it is 30 days past your original transaction date, contact your credit company and say you wish to cancel the payment and explain why. Do not talk with Mesh anymore.
I would ring the card company now and get the ball rolling.

 

Thats a good idea Chris

30days will be up very early next week, I'll call them then.

The really sad thing is that a few emails from them explaing stuff would probably have meant them keeing my custom, now I have to start again with another supplier

 

Sounds like a trained chimp in an Indian call centre

 

I stopped buying from Mesh a few years ago as they went downhill on price and customer service. I bought a good spec PC from a company called 'Cyberpower' last December and its been fantastic thus far. Another stomping company at the moment is called 'Palicomp'. Both these companies have been winning best buy awards in major PC magazines.

 

I've bought 4 computers from Mesh over the years, never had a problem with any of them.

Have heard bad things about their customer service in the past though.

 

******* ridiculous

Id be going nuts if it were me