Sunday, our internet went down on both computers (my Mac and my dad Dell PC). It was the second time this has happened. I phoned BT yesterday (on my birthday, I might ad) and told them what the problem was. The guy at the other end was, yep you guessed it Indian. He had to keep checking his 'script' to tell me what to do Things like re setting the hub, changing the channel etc... which seem to do the trick. Then after 1h 20 mins we got the internet working on both computers.

So we don't get into this problem again would it be advantageous to get the newer black hub or get an after market unit to dish out the internet?

Also, where the bt phone line comes into the house we have the bt hub and the answer phone/wireless phone next to each other, could this cause a problem. Now we have had the wireless phones 3 weeks and it was only sunday that it went out... coincidence?

Darren

 

Wireless phones can cause problems with the wireless internet when they use the same freq .. what did the fella on the phone tell you to do that actually fixed it ?

 

I had this and the BT internet connection would reset about 4 times a day. It did it when i was on the phone to India, and the guy asked me the same inane questions he had 1 min previously. When they ask what OS you are using, just say Ubuntu, and then Firefox as a web browser and it stumps them......

My problem ended up being an overheating homehub so I got sent a new one (which i havent connected yet as the new PC hasnt arrived....)

 

He told me to type in 432.543.5.543 (for example) in safari which would bring up 'my broadband connection' page using a cat 5 network cable plugged between my mac and the hub as wireless was not working. Go to the advanced settings and chance the channel to see which one worked. 1 - 13 channels. I tried them all and it did not work, so he said to shunt down the mac and also turn off the hub and disconnect the phone line from it then put it all back on again and somehow it worked. Apparently the hubs can go into 'sleep mod' of their own accord

I did try before calling them turning the hub off and disconnecting the phone line and restarting the mac, but this did not work.

 

Good luck it took nearly a month talking to BT's inane 'helpdesk' staff in Mumbaii to get nowhere about a problem with the Home Hub, I had to write formal complaint to BT for any actual progress, and get the hub replaced.

 

Well its back to normal now.

What are the new black BT Homehubs like compared to the white ones?

 

err

 

I really would like some input on this as again yesterday evening (Sun) it went down again. The same time as last week. But this time the wireless signal was fluctuating up and down like a yo-yo. However, come this morning it was fine So what is going on?

 

Simple enough - the bloody things are crap.

I have two here, neither are in use as it took all of 30 minutes to see just how bad they are.

Save yourself the trouble and go buy a decent switch instead

This will do: Netgear DG834GT 108Mbps Wireless ADSL2+ Modem/Router

 

Or get another one (with a different colour case) and throw good money after bad!

 

The white ones are sh*e. I've got several clients with these at home and they always lock up. They need a factory reset and then reconfiguring to work again. This happens far too often.

I've got a BT business hub and that's just as bad. I binned it in favour of a router I can configure myself and is about 5 million times more reliable.
I now use a Zxyel router. If you pick the BT ones up just by the weight of them you can tell they are cheap nasty crap.

 

Thank you for your response.

Apart from that netgear router, what else is there so I can compare.

 

bump. I would like to know what other routers are good that work with bt?

cheers

 

netgear - I have 5 white bt home hubs here and a black one (various flavours of the white one). black was worse than the whites (which were all crap, variously dropping the line, overheating etc - it ended up as a game for me, enjoying shouting at the thickos on the Indian call centre and letting them send engineers to confirm there's nothing wrong with the line - must have cost BT a fortune). black one had half the coverage of the white ones (put them both on next to each other alongside a netgear - white was double the black, the netgear was double the best white).

not had a problem since getting the netgear - it's the dg834 as above and is terrific.

G

 

Thank you Gordo.

Netgear it is then