white BT HomeHub
#1
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white BT HomeHub
Sunday, our internet went down on both computers (my Mac and my dad Dell PC). It was the second time this has happened. I phoned BT yesterday (on my birthday, I might ad) and told them what the problem was. The guy at the other end was, yep you guessed it Indian. He had to keep checking his 'script' to tell me what to do Things like re setting the hub, changing the channel etc... which seem to do the trick. Then after 1h 20 mins we got the internet working on both computers.
So we don't get into this problem again would it be advantageous to get the newer black hub or get an after market unit to dish out the internet?
Also, where the bt phone line comes into the house we have the bt hub and the answer phone/wireless phone next to each other, could this cause a problem. Now we have had the wireless phones 3 weeks and it was only sunday that it went out... coincidence?
Darren
So we don't get into this problem again would it be advantageous to get the newer black hub or get an after market unit to dish out the internet?
Also, where the bt phone line comes into the house we have the bt hub and the answer phone/wireless phone next to each other, could this cause a problem. Now we have had the wireless phones 3 weeks and it was only sunday that it went out... coincidence?
Darren
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I had this and the BT internet connection would reset about 4 times a day. It did it when i was on the phone to India, and the guy asked me the same inane questions he had 1 min previously. When they ask what OS you are using, just say Ubuntu, and then Firefox as a web browser and it stumps them......
My problem ended up being an overheating homehub so I got sent a new one (which i havent connected yet as the new PC hasnt arrived....)
My problem ended up being an overheating homehub so I got sent a new one (which i havent connected yet as the new PC hasnt arrived....)
#4
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I did try before calling them turning the hub off and disconnecting the phone line and restarting the mac, but this did not work.
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Good luck it took nearly a month talking to BT's inane 'helpdesk' staff in Mumbaii to get nowhere about a problem with the Home Hub, I had to write formal complaint to BT for any actual progress, and get the hub replaced.
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I really would like some input on this as again yesterday evening (Sun) it went down again. The same time as last week. But this time the wireless signal was fluctuating up and down like a yo-yo. However, come this morning it was fine So what is going on?
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Simple enough - the bloody things are crap.
I have two here, neither are in use as it took all of 30 minutes to see just how bad they are.
Save yourself the trouble and go buy a decent switch instead
This will do: Netgear DG834GT 108Mbps Wireless ADSL2+ Modem/Router
I have two here, neither are in use as it took all of 30 minutes to see just how bad they are.
Save yourself the trouble and go buy a decent switch instead
This will do: Netgear DG834GT 108Mbps Wireless ADSL2+ Modem/Router
#10
Simple enough - the bloody things are crap.
I have two here, neither are in use as it took all of 30 minutes to see just how bad they are.
Save yourself the trouble and go buy a decent switch instead
This will do: Netgear DG834GT 108Mbps Wireless ADSL2+ Modem/Router
I have two here, neither are in use as it took all of 30 minutes to see just how bad they are.
Save yourself the trouble and go buy a decent switch instead
This will do: Netgear DG834GT 108Mbps Wireless ADSL2+ Modem/Router
#11
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The white ones are sh*e. I've got several clients with these at home and they always lock up. They need a factory reset and then reconfiguring to work again. This happens far too often.
I've got a BT business hub and that's just as bad. I binned it in favour of a router I can configure myself and is about 5 million times more reliable.
I now use a Zxyel router. If you pick the BT ones up just by the weight of them you can tell they are cheap nasty crap.
I've got a BT business hub and that's just as bad. I binned it in favour of a router I can configure myself and is about 5 million times more reliable.
I now use a Zxyel router. If you pick the BT ones up just by the weight of them you can tell they are cheap nasty crap.
#14
netgear - I have 5 white bt home hubs here and a black one (various flavours of the white one). black was worse than the whites (which were all crap, variously dropping the line, overheating etc - it ended up as a game for me, enjoying shouting at the thickos on the Indian call centre and letting them send engineers to confirm there's nothing wrong with the line - must have cost BT a fortune). black one had half the coverage of the white ones (put them both on next to each other alongside a netgear - white was double the black, the netgear was double the best white).
not had a problem since getting the netgear - it's the dg834 as above and is terrific.
G
not had a problem since getting the netgear - it's the dg834 as above and is terrific.
G
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