Virgin Scumbags Grrrrrrrrrrr Help Please
14 July 2008, 08:32 AM
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Virgin Scumbags Grrrrrrrrrrr Help Please
Some of you will know that I was flooded out of my property back in May and have had to move to another place permenantly as the old place was so badly damaged it will be up to a year before its habitable again.
In the melee that ensued I've been paying for my Virgin phone/tv/BB package and completely forgot to cancel it. I receive a call from Customer Serv trying to flog me something and I expalined I was delighted they called as I need to cancel my services. Where I've moved to does not have cable so no chance of continuing the service. This woman then tells me I have to pay the rest of my contract regardless
Even after I explained the situation errr no you still pay or we sue you
Am I best off just fighting this as I cannot recieve the service?
In the melee that ensued I've been paying for my Virgin phone/tv/BB package and completely forgot to cancel it. I receive a call from Customer Serv trying to flog me something and I expalined I was delighted they called as I need to cancel my services. Where I've moved to does not have cable so no chance of continuing the service. This woman then tells me I have to pay the rest of my contract regardless
Even after I explained the situation errr no you still pay or we sue you
Am I best off just fighting this as I cannot recieve the service?
14 July 2008, 01:25 PM
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Think I'd try the insurance route as well. Not surprising they want you to pay. After all, you did sign a contract and want to break it early...
14 July 2008, 04:56 PM
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It's a bit one way.
Company Terms and Conditions (On Cable)
Company Terms and Conditions (On Cable)
O Matters beyond our reasonable control
We and/or Virgin Media Payments will not be liable for failing to do what we and/or Virgin Media Payments promised under this agreement if we and/or Virgin Media Payments are prevented from doing so by something outside our or Virgin Media Payments' reasonable control which will include (but are not limited to):
* lightning;
* flood or severe weather conditions;
* fire or explosion;
* civil disorder;
* damage or vandalism to our network or equipment
* terrorist activities;
* war;
* actions of local or national governments or other authorities; or
* industrial disputes.
We and/or Virgin Media Payments will not be liable for failing to do what we and/or Virgin Media Payments promised under this agreement if we and/or Virgin Media Payments are prevented from doing so by something outside our or Virgin Media Payments' reasonable control which will include (but are not limited to):
* lightning;
* flood or severe weather conditions;
* fire or explosion;
* civil disorder;
* damage or vandalism to our network or equipment
* terrorist activities;
* war;
* actions of local or national governments or other authorities; or
* industrial disputes.
15 July 2008, 08:16 AM
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Thanks for the replies guys.
* It never occurred to me to use the the insurance route.
* Also I never signed any contract. They sent me one but never got round to signing it.
* Unless Virgin lost Sky in January or later then no.
Seems a bit ironic they can enforce that clause for themselves but not the other way round.
Annoyingly the service was always iffy. My remote never worked half the time or it would freeze and have to be restarted etc. But the internet was always fine.
Going to ring them today, will post up later with the outcome
* It never occurred to me to use the the insurance route.
* Also I never signed any contract. They sent me one but never got round to signing it.
* Unless Virgin lost Sky in January or later then no.
Seems a bit ironic they can enforce that clause for themselves but not the other way round.
Annoyingly the service was always iffy. My remote never worked half the time or it would freeze and have to be restarted etc. But the internet was always fine.
Going to ring them today, will post up later with the outcome
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15 July 2008, 02:37 PM
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Thanks but they were complete Ar$holes.
Yes you owe us ex£ and yes we can invoke Force Majeure but you cannot
Looks like I'm off to court as Im not paying for something I have no chance of receiving. They didnt even want to discuss what has happened or how this could be resolved. Pay up or else
Well Virgin
I wouldnt recommend them to my ex and that's saying something
Yes you owe us ex£ and yes we can invoke Force Majeure but you cannot
Looks like I'm off to court as Im not paying for something I have no chance of receiving. They didnt even want to discuss what has happened or how this could be resolved. Pay up or else
Well Virgin
I wouldnt recommend them to my ex and that's saying something
15 July 2008, 02:47 PM
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Think you'll find that any company will treat you the same in cases like this. Basically you are breaking the contract, not them. It's not their fault that you can't receive the service, and it states in the terms & conditions that this isn't covered, so I'm not sure what legal leg you have to stand on. Might be worth trying the cab first (before spending money fighting a hopeless case)...
15 July 2008, 03:47 PM
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What has that got to do with anything? I think I remember reading in the T&Cs that they reserve the right to change the channel line-up (or something like that). Not sure what that has to do with being flooded...
17 July 2008, 01:52 AM
#14
Call up and speak to customer relations .... if need be speak to a manager. Tell them how disappointed you are and how much you thought of Virgin before this happened. If that fails ... PM me.
I can check your account so if you're not willing to do that please don't PM.. I'll help you take it to the next level.
I can check your account so if you're not willing to do that please don't PM.. I'll help you take it to the next level.
17 July 2008, 02:44 PM
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Thanks Pimmo, I had Virgin at a previous property and when I moved to a different area there was never any issue of closing the account early but this welsh girl just didnt even want to listen.
I'll make the call and let you know how I get on.
Thanks for your help
I'll make the call and let you know how I get on.
Thanks for your help
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