AOL Internet broadband quick question ..help !
#1
AOL Internet broadband quick question ..help !
Just a quick question
After years of trouble free AOL surfing ...it all went pants this week as I lost my internet connection
For the last few days the BT Voyager ASDL modem has been "looking for AOL via TCP /IP" and nothing else happens.......no Internet.... nothing
I have just installed a Netgear Wireless router AOL upgrade and I am back online but the AOL log in page now says it is using TCP/IP.
Is it OK that I'm talking to you via TCP/IP ??
Cheers
Shaun
After years of trouble free AOL surfing ...it all went pants this week as I lost my internet connection
For the last few days the BT Voyager ASDL modem has been "looking for AOL via TCP /IP" and nothing else happens.......no Internet.... nothing
I have just installed a Netgear Wireless router AOL upgrade and I am back online but the AOL log in page now says it is using TCP/IP.
Is it OK that I'm talking to you via TCP/IP ??
Cheers
Shaun
#3
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I used too have a voyager & one time they upgraded their network which stopped me from connecting. Ended up lending a modem off a m8 with the updated drivers i got off his computer. Prior too it happening there was a warning message popped up saying you must upgrade due too changed being made too their network which may prevent me from connecting. Problem was the upgrade did not install correctly.
I had a similar message pop up last week. So maybe you didnt get the update for your voyager.
When i got my laptop i needed a wireless connection so baught a d-link router which i use now.
When i open the AOL browser & log in, which is rarely it says connecting using TCP/IP as you mentioned.
I had a similar message pop up last week. So maybe you didnt get the update for your voyager.
When i got my laptop i needed a wireless connection so baught a d-link router which i use now.
When i open the AOL browser & log in, which is rarely it says connecting using TCP/IP as you mentioned.
#4
I used too have a voyager & one time they upgraded their network which stopped me from connecting. Ended up lending a modem off a m8 with the updated drivers i got off his computer. Prior too it happening there was a warning message popped up saying you must upgrade due too changed being made too their network which may prevent me from connecting. Problem was the upgrade did not install correctly.
here is an extract from the email recieved on Monday
Quote"
This email contains important information about some updates we are making to your service. The updates are summarised in this email but we recommend you click here to xxxxx
Dear xxxxxxx,
We wrote to you in October to tell you about various improvements that we are making to our network over the next few months, and that some of these may affect your service.
We are writing to you now with more information about these improvements:
- Your connectivity software will be upgraded
- Your connection will be moved to our new network
- The new network - some features that will work differently
1. Your connectivity software will be upgraded
Each time you connect to the internet using the AOL software, you are connected to our network by the AOL Connectivity Service (ACS). We are pleased to inform you that we are upgrading your connection and you will be prompted automatically to install the update when it is ready.
2. Your connection will be moved to our new network
We are also in the process of moving your connection to our new network. We have detected that you use a router to connect to our broadband service, which means you will not have to do anything – your upgrade will happen automatically and our new network will detect your connection as soon as it becomes available.
3. Services affected on the new network
Over the next few months, we are planning to introduce several new innovative services on our new network. In the meantime, you can still continue to access your emails and content using the same details as before.
However, there are some features that will work differently:
- [*]
- [*]
You don’t need to do anything - but help is always at hand
All the upgrades mentioned in this email will happen automatically. We do recommend that you also read the detailed information at where you can find Frequently Asked Questions which provide more details concerning these changes. Should you have any further questions, please do not hesitate to contact our Member Services team at or alternatively call 0844 499 5555*.
Yours sincerely,
Alain Meric
Customer Services Director
AOL Broadband
"Unquote
Mart
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