advice from Computer Admins regarding high staff turnover
16 January 2008, 06:03 PM
#1
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advice from Computer Admins regarding high staff turnover
I've noticed the call centre/office has started to have a high turnover of staff - joining the company one minute, leaving the next.
Instead of creating a user account with their name, what do people do on each workstation ? Use a generic windows login / user name instead eg. "user1" ?
That way, you don't have to keep messing on with removing one user and adding another ?
Just curious what people do.
Instead of creating a user account with their name, what do people do on each workstation ? Use a generic windows login / user name instead eg. "user1" ?
That way, you don't have to keep messing on with removing one user and adding another ?
Just curious what people do.
16 January 2008, 06:21 PM
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<sarcasm mode on>
Yes, you should take care to choosing their usernames better though. "user1" is only really impersonal, only the intelligent will pick up on the fact that you don't really care about them. Much better ones are:-
"YourNameIsNotWorthTheEffort" and "YouWon'tBeHereLong"
<sarcasm off>
maybe a better way would be by a recycled staff numbering system. That way people would be none the wiser that this is actually happening. You could sell the idea as being a security orientated one, as the computer username of the person has no direct guessable correlation to their real name. It also removes ambiguity when two people have the same name.
Yes, you should take care to choosing their usernames better though. "user1" is only really impersonal, only the intelligent will pick up on the fact that you don't really care about them. Much better ones are:-
"YourNameIsNotWorthTheEffort" and "YouWon'tBeHereLong"
<sarcasm off>
maybe a better way would be by a recycled staff numbering system. That way people would be none the wiser that this is actually happening. You could sell the idea as being a security orientated one, as the computer username of the person has no direct guessable correlation to their real name. It also removes ambiguity when two people have the same name.
16 January 2008, 08:04 PM
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Check with whoever's responsible for security/audit requirements first, it may be that there's a need to tie actions to an individual. Certainly is in financial and health services and I'm sure others. User1 may be easier but it offers fraud possibilities in a lot of businesses.
16 January 2008, 11:42 PM
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17 January 2008, 07:10 AM
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Call centres staff have access to a lot of private and DPA protected information. I would suggest as they do here creating a username based on the person. I.e If their name is Billy Smith you could use BSmi0001 and then for Billy Smith number two BSmi0002 etc.
Being able to follow a persons actions.. especially in a high turn over environment is of extreme importance !
Being able to follow a persons actions.. especially in a high turn over environment is of extreme importance !
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