Any Fasthosts users?
29 November 2007, 11:20 PM
#1
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Any Fasthosts users?
I am currently locked out.
Cannot access any of my emails (it says unknown userid/password)
Cannot access my control panel
Cannot access the password retreive system (It is currently unavailable)
Cannot upload via FTP username/password unknown
Cannot access the support line as it just goes dead
Sounds like a major loss of the password database/system or a denial of service attack.
My website is still up and running though.
Cannot access any of my emails (it says unknown userid/password)
Cannot access my control panel
Cannot access the password retreive system (It is currently unavailable)
Cannot upload via FTP username/password unknown
Cannot access the support line as it just goes dead
Sounds like a major loss of the password database/system or a denial of service attack.
My website is still up and running though.
29 November 2007, 11:29 PM
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i'm with fasthosts.
did you get the email regarding the recent hack of customer details??
Fasthosts suffers hack attack - The INQUIRER
did you get the email regarding the recent hack of customer details??
Fasthosts suffers hack attack - The INQUIRER
29 November 2007, 11:33 PM
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I did. I don't think that would stop the support line ringing or make the password retrieve system unavailable.
Are you able to access your Control Panel? If so is there a number for support other than 0870 888 3600 as you need to be able to log in to get the number!
TIA
Are you able to access your Control Panel? If so is there a number for support other than 0870 888 3600 as you need to be able to log in to get the number!
TIA
29 November 2007, 11:41 PM
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can't get on either, get an error;
Unfortunately this service is unavailable at the moment.
Please contact Customer Support for assistance.
would be good is they told you the feckin number...
Unfortunately this service is unavailable at the moment.
Please contact Customer Support for assistance.
would be good is they told you the feckin number...
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30 November 2007, 10:02 AM
#8
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Just got this in the email...
Sounds fair enough to me 
Dear Customer,
We wrote to you on 18th October 2007 advising that you change all of the
passwords on your Fasthosts accounts (including control panel, FTP,
database and email), in order to prevent any unauthorised account access
following the network intrusion we previously communicated.
Whilst we have found the vulnerability that caused this issue, and have
instigated a system wide security audit to improve and enhance our
current security, we also advised you to change your control panel, FTP
and email passwords as a precaution.
Today we have been made aware that a small number of our customers who
did not change their passwords have experienced a compromise to their
FTP space.
As a result, in order to totally protect all of our customers, we have
today implemented an automatic password change for every control panel,
FTP or SQL password that was not previously reset.
In 10 days time we will also reset all unchanged email passwords.
To ensure complete security when communicating your new passwords to
you, we will first take the stringent measure of sending the new control
panel password via Royal Mail. Once you have received your new control
panel password, you will then be able to go into your control panel and
immediately change your FTP, SQL and email passwords. Please note that
the email password reminder system will not work from the time you
receive this mail, to the time you log in with your new control panel
password.
If you have already changed your control panel password, you will still
need to go into your control panel and change ALL the FTP, SQL and email
passwords associated with your accounts that haven�t already been
changed.
UNDER NO CIRCUMSTANCES WHATSOEVER SHOULD YOU TRY TO REUSE ANY OF YOUR
OLD PASSWORDS
We apologise for the inconvenience that this will cause you during this
period, but trust you understand that our primary concern is for our
customers and for the security of their websites and data.
Unfortunately, an automatic password change is the only way of ensuring
that all of our customers are totally secure.
If you have any questions relating to this, please contact our Customer
Support team on 0870 888 3600 or customersupport@fasthosts.co.uk, and
they will be more than happy to help you.
Thank you once again for your understanding and cooperation in this
matter.
Yours sincerely,
The Fasthosts Team
We wrote to you on 18th October 2007 advising that you change all of the
passwords on your Fasthosts accounts (including control panel, FTP,
database and email), in order to prevent any unauthorised account access
following the network intrusion we previously communicated.
Whilst we have found the vulnerability that caused this issue, and have
instigated a system wide security audit to improve and enhance our
current security, we also advised you to change your control panel, FTP
and email passwords as a precaution.
Today we have been made aware that a small number of our customers who
did not change their passwords have experienced a compromise to their
FTP space.
As a result, in order to totally protect all of our customers, we have
today implemented an automatic password change for every control panel,
FTP or SQL password that was not previously reset.
In 10 days time we will also reset all unchanged email passwords.
To ensure complete security when communicating your new passwords to
you, we will first take the stringent measure of sending the new control
panel password via Royal Mail. Once you have received your new control
panel password, you will then be able to go into your control panel and
immediately change your FTP, SQL and email passwords. Please note that
the email password reminder system will not work from the time you
receive this mail, to the time you log in with your new control panel
password.
If you have already changed your control panel password, you will still
need to go into your control panel and change ALL the FTP, SQL and email
passwords associated with your accounts that haven�t already been
changed.
UNDER NO CIRCUMSTANCES WHATSOEVER SHOULD YOU TRY TO REUSE ANY OF YOUR
OLD PASSWORDS
We apologise for the inconvenience that this will cause you during this
period, but trust you understand that our primary concern is for our
customers and for the security of their websites and data.
Unfortunately, an automatic password change is the only way of ensuring
that all of our customers are totally secure.
If you have any questions relating to this, please contact our Customer
Support team on 0870 888 3600 or customersupport@fasthosts.co.uk, and
they will be more than happy to help you.
Thank you once again for your understanding and cooperation in this
matter.
Yours sincerely,
The Fasthosts Team
30 November 2007, 01:08 PM
#9
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May be fair enough but all my FTP progs have died today. UKREG is also locked out and the number is engaged 
Have no new password in the post.
Have no new password in the post.
30 November 2007, 05:52 PM
#10
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This is the straw that broke this camels back, I'd only just finished complaining to them once more for autorenewing on me despite my removing my credit card info following the same last year!! That and the scary prices for low end service.
01 December 2007, 12:26 AM
#12
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They have clearly f*cked big time, in October and what has been happening since then.
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