Attn: Xbox 360 Wireless Wheel Owners
23 August 2007, 11:09 PM
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Attn: Xbox 360 Wireless Wheel Owners
http://www.xbox.com/en-US/support/systemuse/xbox360/gameplay/wirelesswheelretrofit.htm
This looks to apply to UK owners too, since the Havant address is included on the form . . .
Free Retrofit for Wireless Racing Wheel
Published August 22, 2007
As a precautionary measure, Microsoft Corporation is voluntarily providing its customers with a free retrofit to the Xbox 360 Wireless Racing Wheel. The Wheels were manufactured during 2006 - 2007. A component in the Wheel chassis may in rare cases overheat and release smoke when the AC-DC power supply is used to energize the Wheel.
There have been no reported incidences of fire, personal injury or property damage due to the Wheel malfunction. Despite no known safety incidents, we are advising our customers about this because of our strong commitment to ensuring that our products are safe and perform to our design specifications.
Owners of the Xbox 360 Wireless Racing Wheel should print out the retrofit form or call Microsoft at 1-800-4my-Xbox to register to receive the retrofit and protect against the potential hazard described above. Instructions will be provided with the retrofit. We are notifying and will be coordinating our response activities with the relevant regulatory agencies such as the US Consumer Product Safety Commission. This may impact delivery dates.
Owners of the Xbox 360 Wireless Racing Wheel should stop using the AC-DC power supply until they have obtained their retrofit. Owners may continue to operate the Wheel using battery power. While operating in battery mode, the force feedback feature will not be available. Once retrofitted, owners may run the Wheel using AC power and reactivate this feature.
Get Started Now
If you have a Wireless Racing Wheel, print out the retrofit form, complete it, and fax or send it in. You'll receive information soon from Microsoft regarding your retrofit. In the meantime, use your Wireless Racing in battery mode.
For further information and support, please contact 1-800-4MY-XBOX.
This looks to apply to UK owners too, since the Havant address is included on the form . . .
Free Retrofit for Wireless Racing Wheel
Published August 22, 2007
As a precautionary measure, Microsoft Corporation is voluntarily providing its customers with a free retrofit to the Xbox 360 Wireless Racing Wheel. The Wheels were manufactured during 2006 - 2007. A component in the Wheel chassis may in rare cases overheat and release smoke when the AC-DC power supply is used to energize the Wheel.
There have been no reported incidences of fire, personal injury or property damage due to the Wheel malfunction. Despite no known safety incidents, we are advising our customers about this because of our strong commitment to ensuring that our products are safe and perform to our design specifications.
Owners of the Xbox 360 Wireless Racing Wheel should print out the retrofit form or call Microsoft at 1-800-4my-Xbox to register to receive the retrofit and protect against the potential hazard described above. Instructions will be provided with the retrofit. We are notifying and will be coordinating our response activities with the relevant regulatory agencies such as the US Consumer Product Safety Commission. This may impact delivery dates.
Owners of the Xbox 360 Wireless Racing Wheel should stop using the AC-DC power supply until they have obtained their retrofit. Owners may continue to operate the Wheel using battery power. While operating in battery mode, the force feedback feature will not be available. Once retrofitted, owners may run the Wheel using AC power and reactivate this feature.
Get Started Now
If you have a Wireless Racing Wheel, print out the retrofit form, complete it, and fax or send it in. You'll receive information soon from Microsoft regarding your retrofit. In the meantime, use your Wireless Racing in battery mode.
For further information and support, please contact 1-800-4MY-XBOX.
23 August 2007, 11:44 PM
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I have to laugh at the way the say it's free all the time !
it's a product re-call and they have the cheek to call it free.
it's a product re-call and they have the cheek to call it free.
04 December 2007, 07:50 PM
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I sent off the form after the original post so its been a while ! A search on the Xbox.com forums shows that this appears to be how they are handling it. Basically, you'll need to return the wheel for replacement innards . . . probably get it back in about 3 months time 
Screw that, I'm going to see if I can get it returned for a refund.
Screw that, I'm going to see if I can get it returned for a refund.
Last edited by DJ Dunk; 04 December 2007 at 07:53 PM.
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04 December 2007, 08:34 PM
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I only got round to posting my letter yesterday, so I guess I'm even further down the queue. If they want the whole thing back, I think I'll just ignore it (I don't use it much anyway)...
04 December 2007, 11:16 PM
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I will ignore it as well I think as mine is on the list of serial numbers. 
Hardly use it, but its the whole principal of sending it off for 4 weeks that bugs me - why cant modern manufacturers get things right before selling them??
Hardly use it, but its the whole principal of sending it off for 4 weeks that bugs me - why cant modern manufacturers get things right before selling them??
14 December 2007, 09:02 AM
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I got my box yesterday, it's got a great big hole in the top (through the label) and yellow tape saying re-packagaged by DHL I'm guessing this is what it is as it says from European Repair Centre. There is no paper work inside, no instructions, no phone number to call. I guess that was in the box before DHL decided to destroy it!
I'm guessing this is what it is as it says from European Repair Centre. There is no paper work inside, no instructions, no phone number to call. I guess that was in the box before DHL decided to destroy it!
14 December 2007, 10:37 PM
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I got my box yesterday, it's got a great big hole in the top (through the label) and yellow tape saying re-packagaged by DHL I'm guessing this is what it is as it says from European Repair Centre. There is no paper work inside, no instructions, no phone number to call. I guess that was in the box before DHL decided to destroy it!
I'm guessing this is what it is as it says from European Repair Centre. There is no paper work inside, no instructions, no phone number to call. I guess that was in the box before DHL decided to destroy it!99 times out of 100 it is down to shat packaging by the sender
14 December 2007, 11:38 PM
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i have been waiting 3 weeks for a delivery, because DHL "lost" my package somewhere in london
constant ringing up the printers (its for 1000 flyers i need before xmas) and them chasing up DHL
total nightmare to be honest!!
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