Granby

iTrader: (5)

Thought i would ask on here before i spend half the day on the phone to technical support

I have just upgraded to 2Mb broadband, i now have a modem instead of using the set top box and i can't send emails , i can receive them but not send, is there and settings that might of been changed when i run the setup program that i can change.

Thanks in advance
Granby

fitzscoob

what are you outgoing smtp settings?

Granby

iTrader: (5)

Where do i find them

Granby

iTrader: (5)

Think i found them, it's smtp.ntlworld.com

fitzscoob

same as mine, although thats on my home pc, cant check to see if its working ok now.

If you are still stuck I will check when I get home.

Granby

iTrader: (5)

Cheers

deano555

My e-mail has just completely packed up on ntl broadband, was fine untill last night, it still works if i access it via ntl homepage but not via outlook express.
Ive managed to send an online enquiry but the chances of anything back are slim.

Deano.

Granby

iTrader: (5)

Still not working even though i've checked on the NTL website and the settings are correct, why can't i send emails

fitzscoob

mine sent fine last night mate, have you got secure authentication turned on? didnt the 'help desk' help you sort it out?


I had a manic evening last night, but ill check on skype later mate, and talk you through my settings.

Granby

iTrader: (5)

Yes i do, phoned them a couple of times but after a few mins the line just went dead

You are a star, i do have a router but that has never caused any problems before we upgraded to 2Mb with a separate modem

fitzscoob

If you can send emails, there is no reason why it shouldnt receive.

I will get you on skype later mate.

Granby

iTrader: (5)

I can receive them but not send

fitzscoob

Sorry lol what I meant,

I will talk with you later mate.