Trout

iTrader: (1)

Are they straightforward...

bought an ADSL Router yesterday...

...found the same router on the PC World website for £40 cheaper - as a collect@store item which is in stock at the store I went to, grrrr.

I want to get a refund on the instore price and a buy it from the web...

...or if I moan will they just give me the difference back?

Rannoch

Brendan Hughes

So tell them you went to the store and collected it but didn't get the collect@store discount?

jods

Just take it back with your receipt and tell them it doesn't work and you want your money back.

R1916v

So then a perfectly good item is scrapped, if you wanna do it like that fair enough. I know it's "only" pcworld, tu what if they test it and it works? You are now a liar and they won't take it back whatever you say.

Best thing is check what their returns policy is, I bet they have a 14 day money back guarentee or something.

I used to work in retail and had stereos, ps2s, everything bought back, no receipt saying they didn't work. Now I know if they were faulty and no reciept I'd have still had to do it BUT 9 times out of 10 I tested the items infront of the customer (asking what was wrong before hand so they can't change their story!) and they were fine, not a lot they can say to that.

@-LeWi-77

As i run a PC World store - if you go back in and speak to the assistant manager and explain it is cheaper on the net as a collect @ store he should be able to refund you and then jump on the net and order it for you via collect @ store as this is just a reservation and then re-sell it to you £40 cheaper - thats what i do
Hope this helps
Which store are you going too?
LeWi-77
ps - dont moan!! be nice and get what YOU want

Scooby-Doo

Mention something slightly technical as the fault and the assistant will look dumbfounded and ask if you have rebooted the machine. Upon saying Yes a refund will be provided. The only use for PCWorld is testing/emergency supplies and the very occasional special offer.

Hanley

I disagree I bought a new computer from PC World a few weeks ago, paid £849 as I upgraded to the 19" TFT.

Went in to the same store 2 days later and it was £100 cheaper. Spoke to someone in the store, advised that I wasn't too happy about the drop and they refunded me £100.

Excellent specced pc and pretty good value I think. Also the guy seemed to know what he was talking about.

I was pleasantly surprised