thundertiger

pick the bloody phone up!!!!

the minute i get through, someone is going to get a barrage of abuse!!!!

pi55ing me about like that

ordered some kit on an overnight (on monday) got an install to do on thursday afternoon.
then find out they cannot ship to my office, but only my home address (but they tell me this on tuesday evening!!!

so by the time i get the email, i respond and say yep thats fine.

then i get an autometed response saying my address details have been updated...

are the goods coming???
do i have to stay in doors for the rest of the week??

companies like this Pi55 me off and reflect badly on me to my clients!!!!

BE WARNED!!



GRRRRRR!!!!!

i'm calm now.

BB

BlkKnight

OCUK have been a right pain in the **** to contact.

See http://www.lanse.co.uk/main/viewtopic.php?t=3292

MD's personal e-mail is spie@btinternet.com and his name is Mark

bob269

They are about a mile up the road from me, and believe me they are just as bad when calling in person, takes half an hour to buy anything, and never ask them for advise they are a bunch of ****wits. :d

Gordo

bet they can spell advice, though

Nick

Overclockers are the worse company ever! I've had several problems with them in the past - charging my credit card & then holding up an order for some stupid thing out of stock. They don't even accept emails any more! Recently I threatened legal action with them. I ordered 2 SATA drives & they arrived in the post rattling around inside an oversized jiffy bag! I complained immediately by letter. They didn't reply to 7 letters & duplicate faxes from me, I then started complaining to my credit card company. Eventually after 1 month, they picked up the drives & refunded me (but only after I sent them a legal warning letter by recorded delivery) - less the carriage some 6 weeks later. I'm now chasing a 100% refund & looking through the distance selling regulations.

Here's a paste from their RMA instructions which I was going to use as evidence against them in court:

Cough!

Any advice how I can get back my original carriage cost would be helpful.

Nick

Oh I forgot, my credit card company took 2 weeks to get through to them on the phone!

BlkKnight

Under the DSR you are only intitled to have the cost of the goods refunded - not delivery - that applies if the goods are "not fit for purpose". If the goods are not of merchantable (sp) quality - that's different and you should be entitled to a full refund.

Soulgirl

I understand that Mr Proudfoot (owner) employs monkey's to take the calls... LOL - he will keep me banned for ever now for saying that, although I have already been banned forever anyway LOL

Nick

SG: I'm banned from their forums!

BlkKnight: I'm thinking that they come under damaged goods, therefore should be collected by the company & I should receive a full refund. Page 11 of the DSR advice booklet. I have checked with Samsung who have told me that if a drive was posted & not packed correctly, the warranty would be invalid.

subaru swift

haha sh@tclockers !, i used to work in the tech room for 3 months ! needed the money ;-( was on dole b4 clockers. but left fot a much better & a lot better money ;-) ... .

****clockers is ok for goods but there is a better place near to them !.

Soulgirl

I've been banned 4 times LOL - they keep finding my usernames