tonybooth

For some reason I can't get Live Update to run anymore. Error code is LU 1814. I have tried connecting via NTL Broadband and also my back-up dial-up connection. I have also tried uninstalling and reinstalling the software. The subscription is also paid up.

The only thing that I have listed as a cause is the installation of XP Service Pack 2 a few weeks ago.

Can anyone shed any light?

Cheers

TONY

russell hayward

http://service1.symantec.com/support...P&csm=no&tpre=

After you start LiveUpdate, you see the message "LU1814: LiveUpdate could not retrieve the update list. LiveUpdate could not retrieve the catalog file of available Symantec™ product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again."

loads of ideas on that link

tonybooth

Windows XP 5.1.2600 Service Pack 2

Common Client Core 1.0.2

LiveUpdate was not able to complete this update.

Please contact Technical Support and provide all information displayed on this screen.
For contact information, go to Help->Technical Support from your Symantec product.

The files below could not be updated by LiveUpdate:
-----------------------------------
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dl^
238712 Bytes 7/14/2004 22:18:08 v103.0.0.83.

dba

Tony

so to a bringer of doom and no help what-so-ever,but i had this for ages,and what amazed me was just bhow big their error message database is,they have pages of things to try for each message! I eventually dumped Norton out of pure frustration

russell hayward

http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

Fox

Just had exactly the same problem. Tried uninstalling and reinstalling four times but with no success. Eventually uninstalled all Norton and Symantec programmes; went into the Registry and removed all folders in Software shown for Symantec (dangerous this if you are not familiar with Registry work), and then reinstalled.

Live update took forever (effectively starting again from scratch), but now all seems to be working OK

Good Luck

deano555

Tony, I have this same problem and after weeks of trying I have given up. Norton assistance is pants and they said it was down to my music card (sound blaster audigy) .My problems started after downloading service pack 2, sometimes it works fine and the soundcard has run fine with norton since it was installed. I have now downloaded avg7 from grisoft.com has a back up.

Deano.

tonybooth

Just managed to get it sorted - You have to remove all associated programs in a specific order.

I am using my original version of Live Update at the moment as it is working and I don't want to risk throwing it out of synch.

Thanks for your help russell et al

Cheers

TONY