I dont seem to be able to download anything into pc.

Ive just done a virus scan ect...

And now find i cant install anything.. It just keeps getting to about 70% complete then stopping.

I have no idea about pc's so any advice grateful !!!

Thanks

Sam

 

Hello Sam,
First things first...

What operating system are you using? Windows 95, Windows 98, Windows XP (SP1? SP2?) Windows ME? Windows 2000?

What was the last thing you did before you noticed this happening?

If your scan found any nasties, then they might not have removed them properly. What you might want to do is to boot into safe mode (reboot and hammer the F8 key until you get a menu up, and select "safe mode") and then run the virus scan, then reboot and see if everything is ok.

 

A little birdy tells me that you might have a prob with turning off XP "system restore" If you can get here it tells you how to do it.

**** Edit ****
Thought I'd paste the info in here (it's just missing screenshots, but you should b able to work it out from the text description)


Situation:
You want to know how to turn off or turn on the Windows XP System Restore feature.

Solution:
Before you Begin: This document applies only to Windows XP. If you are using Windows Me, follow the instructions in the document Disabling or enabling Windows Me System Restore.

System Restore, a Windows XP feature, is similar to the "Last Known Good Configuration" in Windows NT and Windows 2000. You can use System Restore to restore the computer to a previous state, using the backups that it makes of selected system files and program files. Unlike the "Last Known Good Configuration" feature, System Restore maintains multiple restore points. This gives you the choice of restoring your computer to any number of previously saved states.

While this is a desirable feature, in some cases it should be temporarily turned off. For example, if the computer is infected with a virus, then it is possible that the virus could be backed up by System Restore. By default, Windows prevents System Restore from being modified by outside programs. As a result, there is the possibility that you could restore a virus-infected file, or that the on-line scanners would detect the virus in that location.

Disabling System Restore does not delete or remove any of your personal data from your computer. The only files removed are those that System Restore created, the restore points. Using System Restore to revert to a previously saved restore point does not affect any of your personal data files or any items in your My Documents folder. For more information search the Microsoft Windows Help (Click Start > Help and Support) and search for "System Restore Overview" and "Understanding System Restore." These documents explain what System Restore is, how it works, and more information about the effects of turning it on or off.

Note:

o You must be logged in as an Administrator to do this. If you are not logged in as an Administrator, the System Restore tab will not be displayed. If you do not know how to log in as Administrator, contact your system administrator (if you are on a network), the computer manufacturer, or installer.
o Turning off System Restore will delete all previous restore points. You must create new restore points once you turn System Restore back on.


To turn off Windows XP System Restore

1. Click Start > Programs > Accessories > Windows Explorer
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Check the "Turn off System Restore" or "Turn off System Restore on all drives" check box as shown in this illustration:



5. Click Apply. The following message appears:



6. As noted in the message, this will delete all existing restore points. Click Yes to do this.
7. Click OK.
8. Proceed with what you need to do. For example, removing viruses. Restart the computer and follow the instructions in the next section to turn on System Restore.


To turn on Windows XP System Restore

1. Click Start.
2. Right-click My Computer, and then click Properties.
3. Click the System Restore tab.
4. Uncheck the "Turn off System Restore" or "Turn off System Restore on all drives" check box.
5. Click Apply, and then click OK.


System Restore will create regular backups of selected system files and program files. For more information, read the Microsoft Knowledge Base article, How to: Restore Windows XP to a Previous State, Q306084.

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Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.

 

Thats what i didnt do, Turn off system restore...
Have i knacked it now....
Bloody hell i wrote the van off now ive trashed the pc

So am i able to still sort it out or am i best off getting someone in....

Thanks for helping me.

 

Sorry Markus i spelt your name wrong ...How rude !

 

No problem with being able to help.

No, don't think you've killed it or anything.

What I would do is follow the info above, ie; turn of sys restore, then reboot, run virus checker, and then reboot normally, see if all is well. If it is, then turn sys restore back on. If it's not, and it's still messed up, then maybe consider getting a geek to have a peek at it.

How old is the PC? is it still under warranty? if so, I'd take it to wherever you got it from and get them to have a look.

Worst case? Well, copy off as many personal files as you can, and then reformat the PC so it's nice and new. Put virus checker on BEFORE you go anywhere near the internet, then you should be ok.

Let me know how you get on. if there is anything else I can help with, scream.

 

Hi Markus, The PC is around 2 yrs, old maybe 3, Its the XP Windows.

Glad i havent killed it....

I will turn the system resore off and run another virus scan & try that route.

*Fingers crossed as i have no idea how to copy files off and do a clean up*

And i dont want to have a geek in to spy through all my *personal things*

Thanks for everything & hope you dont see me with a thread out tomorrow asking for more help.

Samantha

 

No problem with helping out, I'm a geek, so it's second nature.

If you need more help, just ask, it's what we're here for. Can't promise I'll help tomorrow, as it's the weekend and I'll be indulging in some serious R&R, but I'm sure others on here will respond, should you need assistance

 

Cheers Markus for helping

 

No probs at all Lynne. Pleased to help out whenever I can.

I expect the usual brown paper bag of readies will be winging it's way to me as payment?

 

Pigeon would be knackered by the time it got to Canada - if it ever did

 

Well use two amazon swallows then, they can cope with it

 

Sam if you have Norton AV, turn it off [disable it] before trying to download Sophos

 

It's not a matter of whether they can cope with it, I think it's how they grip it that is important.

 

Right im off to do the night shift to try sort myself out for tomorrow Lynne....

Having no MSN is killing me

No gossip !!!!

BTW Lynne Ill fly that bung over myself seeing as he's in lovely Canada

Thanks for the help, I needed it !!!!

Na nite all x

 

If you're flying the bung over, bring the hunk-o-junk PC with you and I'll fix it for you lol

 

Bl**dy customs wouldnt let me bring it on the plane

Nevermind i am on my way on the ferry with pc and bigger bung

So ill see you in around 6 weeks

It worked sort of i think...

I can download but i need to solve all the problems i caused touching things i should'nt

Thanks ever so much for your help Markus

Ta

 

Glad to hear that I could be of some help.

Watch the whales on the ferry trip! and I'd be interested to see how the ferry makes it into Toronto hehehee

 

Did'nt think of that

Getting the brown hair die out now..... Maybe i will think a little more before i open my mouth