Me again!!! I love this forum!!! and YOU!!

My sisters laptop will not boot to windows....

When switched on it starts loading and then after a bit it shows a screen with an error message of something like CA00000021

Which I've looked up and referes to some sort of Driver missing.... but I am unavble to identfy how to rectify it....

She tells me she can get into the bios ....... can I 'reset' anything there to allow it to boot in SAFE mode???

(i'm not toooooo technical, but can follow instruction!! LOL)


It seems to have occurred after downloading some of the updates from windows update page........

is there a way to roll it back??

I pressume I can restore it if I can get into it....

XP pro, by the way

cheers

Phil

Any help GREATLY appreciated!!!!!!!!!!!!

 

once past the laptop's bios screen tap F8 - you might need to try a couple of times to catch it.

You then should be able to uninstall stuff. Try removing your anti-virus if the removing windows updates fail

If that fails need more info on error

 

Ok.......... I'll be trying to sort it out this pm.......

Lunch 1st.....

........... can't work on an empty stomach!!!

I'll be back.... LOL

thanks very much!!

Phil

 

If the above does not work, boot with XP cd in drive, set bios to boot cd as primary device, then use repair console option, then system restore from there.

 

Just chatting to a work colleague re your suggestion..........

what commands would i use in the repair console option (I've been asked to ask you?? )

Ta

Phil

 

Aha!!!!!!!!!!!!

The damn thing would NOT boot into SAFE mode whatsoever!!!!

Changed the boot order and loaded up from the disc.........

Repair/reinstall over the top and everything seems to be in working order..............!!

Sweeeeeeeeeet

Thanks

Phil