mart360

10 out of 10 for poor customer service

They offer a service and state connection within 10 days!!!!
when it dosent happen they add working days!!!!

They work 24/7 bt work 24/7!!!! so why 10 working days?????

when pointed out that working days is not in any literature........

erm...erm... leave it with us......


result...... x x x no joy one person hung up on me !!!!!!!!!!!!!!!!

the other wouldn't get thier supervisor..... and could only give a p.o. number

for complaints.. And when finaly persuaded to speak to the supervisor....

the reply was 10 working days... its in the t & c


ITS NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

customer service........no way



mart

BOB.T

I hear ya mate, same sh*t different company though!


Pipex told me I'd be online on Monday, then 2moro, then 2moro, still not feckin on

J4CKO

iTrader: (1)

NILDRAM, superb stop p1ssing about with amateurs or going for the cheapers.

DJ Dunk

iTrader: (5)

Just ditched Freeserve Broadband for NDO. Can't fault them for service. Superb migration and zero downtime

CEL

iTrader: (1)

Wanadoo took over Freeerve didn’t they? As far as im aware Wanadoo originated in Spain… do I need to say anymore ?

Fatman

Wanadoo & Freeserve are both France Telecom companies. Freeserve rebranded as Wanadoo.

Chris L

As someone who indirectly works for FT (they are our parent company), I would love to defend them, but I can't It's not the first time, they've had a less than stella effect on a company they've taken over. Read a few analysts views of what has happened to Orange since FT got their hands on them. Not pretty.

Chris

Nimbus

I went with Pipex. Cound not fault their service. Was told that connection would be in 10 days and that I would get an e-mail confirming the date within 7 days. Got the mail the next day with connection scheduled for 4 days later. Was connected that morning.

After hearing lots about Freeserver (the way their dial-up connection embedded it's self in the OS and was impossible to remove), plus my complete dislike for their adverts (like watching lots of loser hippies is going to make you want to use them ) I stayed well away, what ever their price...

BOB.T

Still not on

PhilA

same here, went with Pipec, could not fault them, definately recommend them.

EddScott

Haven't had a problem so far with Wannadoo here. Only been with them under a month so it may all change.

Can't be any worse than Virgin. Took them 4 months to set up the DDM, they were supposed to take £100 and took £150 out of my account, they refunded one £25 and I'm now fighting for my other £25 and I've spent nearly an hour on the phone and at the end of the conversation the answer was the same.

Mungo

Interesting to hear this about Wanadoo - I was thinking about moving over from BT who have so far been excellent. It was purely on price I was going to move, but I tried NTL as they were cheaper than BT but the service was shocking and I ditched them asap.

mart360

Well , i'd thought id give you an update.............

the magical 10 days have passed and am i a new broadband customer????



NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

there excuse now, the order wasnt accepted.............and i have to reregister..

to say i hit the roof was an under statement, for 45 mins i gave them the irate unhappy customer syndrome!!!!

they have no idea of customer service...

thay have now agreed to get it done within 3 days!!! and i told them i would ring every night to confirm!!!!

talk about inept... they woman on the phone dosent even know her managers name or phone number!!!!!!

i made sure they were recording the conversation, and highlighted the concerns and comments that they stated....

and i made her put all the contents of the call into an email...

hasnt arrived yet, but i think another call is in the offing tommorow!!!


Mart

Tim-Grove

How come they need 10 days to switch it on anyhow????

When the Telewest guy came to install my broadband it was up and running there and then. And *touch wood* i've had no major faults with it in nearly 3 years so i've never called customer services.

mike1210

plus net actually activated my account before it was supposed to be no bull. also had great service with them from the word go

Scooby-Doo

If you are on Wanadoo and you find some websites do not exist, it is their DNS server which is very very bad and cannot resolve certain types of configuration. Once you are online adjust your IP configuration to use another DNS server. i.e pipex

Suresh

I've been with Wanadoo broadband here in the Netherlands for the last 3 years, first for Cable Internet and now ADSL (1.1mbs for 24 quid a month). Nothing wrong with their customer service or product reliability over here. Must be the quality of local employees in the uk... (flame suit on)

ariel

Just wait till you try to leave Wannado.....you'll swear then too.

Manners

I applied online for wanadoo on Sunday modem arrived Tuesday online today Wednesday!!!! the connection speed is slightly different than quoted though 576 kps not 512


just done a speed test on mcafee website clocking speeds of 731-738kbps

Pongo555

STAY away from these people they may have changed there name but there $HIT servie is STILL the same try there customer care they are NOT interested as long as youre paying your mony £££££££££ change as soon as you can run away far away LOL


Pongo555

ariel

There are better deals than Wannadoo and less likely to leave a bad taste from the experience too.