Printing problems! HP and XP
07 February 2004, 10:26 AM
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Printing problems! HP and XP
Hi all,
I've been asked to see if I can fix someone's printer (HP 650 CXi thru USB) which has worked fine for the last year but has recently had some problems - the document starts to print and after a few lines it spits the paper out and hangs. Then the document queue thingy tells me the print has failed.
I deleted and reinstalled the printer - no improvement.
Went to the HP website - it has no further updated drivers than the one shipped with XP.
Took the printer home, installed perfectly on my laptop and desktop and has no problems printing.
Any solutions? Should I copy the standard drivers from my PC to theirs in case they've been corrupted?
How do you check from problems with the Print Spooler software?
thanks in advance!
I've been asked to see if I can fix someone's printer (HP 650 CXi thru USB) which has worked fine for the last year but has recently had some problems - the document starts to print and after a few lines it spits the paper out and hangs. Then the document queue thingy tells me the print has failed.
I deleted and reinstalled the printer - no improvement.
Went to the HP website - it has no further updated drivers than the one shipped with XP.
Took the printer home, installed perfectly on my laptop and desktop and has no problems printing.
Any solutions? Should I copy the standard drivers from my PC to theirs in case they've been corrupted?
How do you check from problems with the Print Spooler software?
thanks in advance!
07 February 2004, 01:59 PM
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It was a dodgy USB port - worked fine on the other three.
Never experienced this before..
Ports are mounted on to the motherboard - can I fix this?
Never experienced this before..
Ports are mounted on to the motherboard - can I fix this?
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