jpmason33

We have a user here that is complaining that about 25% of the time when he send an email with an attachment it arrives the other end without the attachment, if he sends again it may or may not arrive.

This has been occiring for about 6 months and is not local machine specific. Nor specific to actual receipients either or size of mail attachment.

The strangest thing is if the mail is sent to multiple receipients some get the attachment and some dont (even happens when users are in the same 3rd party company)

Anyone got any thoughts?

dbailey

is it being quartantined by a virus checker or is outloook blocking the sending of "dangerous attachments"...?

jpmason33

that was my first thought.

However, it cant be that as they are simple word file that are checked before sending. They will arrive for one person and not another, however the next time they send the attachment usually arrives?

Bizarre

Miles

Does the attachment come through as winmail.dat?

It could be that they are sending in RTF format from Outlook - despite the fact that Exchange can cope with RTF mail ok, some systems (like Domino and Unix mail systems) struggle with converting it to HTML as RTF is not universally recognised. Try setting the sender to either plain text or specify the mail format per domain to see if that makes a difference.

jpmason33

Thanks Miles,

will try that (was set to RTF)

However the fact that sometimes it works and then doesnt (to the same receipient) is still wierd