DemonDave

iTrader: (13)

Ordered my new soundcard and speakers on standard Amtrack delivery on the 22nd 11:00am asking if it will arrive on the 23rd. Yes came the reply.

Nothing in by the 2:00 on the 23rd (amtrak delivery by 12:00 round here)

Phoned up ... never got despatched ... they didn't know what had happened ... will go out that night for the 24th

24th 09:00 no dispatch note... phoned up and checked ... no still not gone out and no reason nothing they could do (and to be honest they didn't care). Requested they cancel the order and not send it. They said they hadn't charged the card

24th 12:00 got a dispatch note saying it had been packed and sent !!!

24th 13:00 rang ... they said it was still in the office and it would not go ... they then checked and found out it had been charged on the 22nd and they would need to refund it !!! requested a mail with this info.

24th 13:45 still no mail, phoned em to ask for one and guess what still not got one.

To be honest they just don't care, have used em in the past without any fault but this has just shown how bad they are when it goes wrong !

Here's waiting to see if a parcel still turns up and they credit the order !

Will not use em again ... if things go wrong and that is their attitude and the fact they make broken promises.

Dave

Big Goon

I've had problems with them twice now, wouldn't use them again.

Monkeh

weird, i have spent thousands with them and never had a problem

GCollier

Similar experiences here. Lies and false promises. I won't use them again.

P1Fanatic

Try posting on their forums and see if you get a better response. Only spent a few hundred quid with them over the space of a year but service has been top class and prices usually v.hard to beat.

Simon.

ChrisB

Possibly a victim of their own success...

They're almost on my door step so I call in for my bits. The shop was rammed last Saturday afternoon when I went in.

CodeKey@Lisan

I had a similar problem - had to return stuff under RMA. Took them an age to sort it out and even then I had to fill in a form and POST it back to them.

Gave up in the end and sold it to a fellow scoobynet user.

Soulgirl

Compared to many other suppliers, ocuk are indeed excellent service providers.

My Husband orders from them weekly and has never been let down... orders are delivered 90% of the time, the very next day.

Do not let one mishap fool you in to believing their service is crap.

Their members and owner are apart from their service may I add

DemonDave

iTrader: (13)

The point is a companys quality of service is based on your last dealings with them. It is how they handle themselves. Everybody makes mistakes it is how you handle them. They left me feeling that it was my fault I order the items and I shouldn't be bothered when they turn up even if I have paid for next day service.

Done a couple of checks for feedback from others on the web and the same story shows up about a lack of consistency.

Dave.

beemerboy

Hi Dave, yeah mate, i heard some bad stuff about them too, luck of the draw, i guess.

hope you get it sorted out matey

BB

DemonDave

iTrader: (13)

... and thats not good .... it should be ok not matter what the draw

Got it sorted so far ... told em to stuff the order with the turkey

Dave.

CodeKey@Lisan

I'm with Dave on this, although I've been let down by just about all the big websites selling computer gear.

Same old story - when you ring one of these places tech support you wait for ages and ages to get thru, but if you ring their sales line - HEY PRESTO, through in a flash!

[Edited by CodeKey@Lisan - 12/28/2003 10:36:01 AM]

GCollier

I ordered a case from them which I needed for a project I was building at the weekend. I was told it was in stock and guaranteed for next day delivery. It just didn't show up. When I contacted them at 4pm the next day I was past around between several people and had to make several phonecalls. I eventually discovered that not only had it not been despatched, it was not in stock, and they did not know when they would be having any in, as the person who made them had "hurt his thumb".

When I cancelled my order I got a refund for the case, although they failed to refund the delivery charge. It took me a while to get this money back from them, and I had to contact my credit card company iirc.

I appreciate that peoples experiences can vary, but after this experience I will never order anything from them again. Dabs.com on the other hand have been great, the only downside is that all comms with them are via email. But even in that regard they have been very fast and efficent, and the only item I ever had to return to them (an exploding PSU) was collected exactly as promised the following day.

ChrisB

Dabs have screwed me around in the past. They sent me the wrong model of TV/Radio PCI card. Three times I sent it back, three times they just shipped exactly the same item back to me (I marked the box)...

Jye

All I can say about this company is that when I tried to return a 6 month old duff £300 GFX card (RMA’d and was found to be faulty which took them nearly two weeks to get round to testing in the first place) they told me I could only have a £150 card as a replacement as they no longer stocked the original card and that they (GFX cards) had all come down in price.

I mean WTF, you pay £300 for a GFX card you want a £300 replacement back no matter what the state of the market is. And let’s face it, as PC kit vendors they know only too well how fast prices drop.

It took me one month and legal action from Visa to get this matter sorted, they then sent me a 'used' duff GFX card which had to be RMA'd again and a further two weeks to get tested. The box was open and the seal was broken on the anti static bag.

I’m 100% certain they done this (a) to **** me off for getting Visa involved, and (b) to keep their cash flow moving at my expense.

I will never use this company again; there are far better and more reputable companies than this shower of crooks and liars.

R1916v

Again, DABS have ****ed me over in the past as have scan.

OCUK have been great, bought many items from them for personal and work and have had no problems.


Chap who runs it is a ncie enough bloke, their turnover is now approx 20 mil a year, not bad for a company about 6 years old. He is awaiting delivery of his new 911 turbo with X50 pack, and his daily driver is a W10 Toureg. Guess they sit in the garage alongside the Hayabusa and the radical, git

RoadrunnerV2

Jye - no offence, but you can't expect a supplier to replace your 6mth old card with a more expensive one! Your card should ONLY be replaced with a card that is equal in specification - not the price! You cannot expect to use a card for 6mths & then get a more powerful one just because your card has died!! If you were running OC'ers I am sure you would do EXACTLY what they are offering! "A fair exchange, replace your dead card with another brand of equal specification" When you bought the card you knew your card wouldn't be worth £300's in 6mths time, therefore don't expect others too as well

Now, if they were offering an inferior spec'd card then that’s another story

Daz34

Well said Roadrunner

chiark

OCUK are, in my experience, fair but slow especially on RMAs. Two weeks to sort out a dead processor... But it did get sorted.

DemonDave

iTrader: (13)

Interesting how there is so much of a gap in quality of service .... it seems you need to toss a coin before ringing em

Dave

Soulgirl

Perhaps, in respect of the RMA problem, indicative of conversation here... ocuk are worried about dead products due to incompetant installation. And lets face it, we have all killed something due to our own idiocy.

It is fair for them to question the true error of the product if their profit margin does not take into account returns. To support that theory, they are more often than not, the cheapest supplier.

DemonDave

iTrader: (13)

true, I think you can accept some challange on the returns but not on my original point of the dispatch and attitude.

Dave.

Soulgirl

Sorry Dave, I wasnt impeding on your original qualm... the thread, as usual on any board, took a nasty turn...

DemonDave

iTrader: (13)

LOL - like it


I think scoobynetters need to set up an online shop

Soulgirl

i think the most important thing everyone has to remember is that, no matter who you order from, there is going to be the odd hiccough.

It is unfair to judge anyone from one initial hiccough... of course, it will not fair well in your judgement with regard to ordering from them again, but by they same token, out of 1000 orders and one bad one, that is not a fair judgement.

No, I dont work for ocuk... but my own experience is pukka... Im talking about 1000s of pounds worth of orders weekly and yes, the odd order has been fubared, but equally, the rest have been spot on.

You have to weigh it up, and one order cannot give you the guage for your scale.

I will shut up now, and cross the water to Ireland See you in a few days.

Jye

Jye - no offence, but you can't expect a supplier to replace your 6mth old card with a more expensive one! Your card should ONLY be replaced with a card that is equal in specification - not the price! You cannot expect to use a card for 6mths & then get a more powerful one just because your card has died!! If you were running OC'ers I am sure you would do EXACTLY what they are offering! "A fair exchange, replace your dead card with another brand of equal specification" When you bought the card you knew your card wouldn't be worth £300's in 6mths time, therefore don't expect others too as well

Now, if they were offering an inferior spec'd card then that’s another story


No you missed my point entirely, its nothing to do with specification, its to do with the purchace price. If you pay £300 for a washing machine and they offer you a £150 one when it packs in after six months you’d be like wtf, I want my money back or another £300 washing machine.

If you pay £300 for something and it packs in you either (a) get £300 back as the goods were not up to spec, this is if the supplier cannot replace the item with a similar one, or (b) another £300 card. If visa and trading standards agreed with me and I eventually got a £300 replacement card then I know who is correct here. Sorry m8 but your knowledge of consumer law is poor.

Perhaps I worded my post poorly, but I did get a £300 replacement card, ie my old card was a £300 Gainward golden sample GF3 and I got a £300 GF4 as a replacement, all to to with purchace price m8, nowt to do with spec.



[Edited by Jye - 12/28/2003 10:34:33 PM]

Soulgirl

You are wrong also... it has nothing to do with purchase price either.

Like for Like is your arguement.

If what they had offered you was better than you had lost but at at a lower price you would have had no arguement legally.

I ordered a £600 monitor one year ago, it has now packed up... their replacement is a £300 equivalent. I cannot argue or ask for my money back.

ChrisB

I think we all agree every business has a bad day. One of the markers of a good company with good service is how they then recognise and fix the problems.

Without going to far off topic, I'd agree you buy a "spec", not a value. I had a Matrox G400 die on me. Matrox replaced it with... another G400. I don't see how I had any right to ask for a free upgrade.

Jye

Well I got my £300 card, so I must have done something right. Consumer law sux anyhow

Jye

--Without going to far off topic, I'd agree you buy a "spec", not a value. I had a Matrox G400 die on me. Matrox replaced it with... another G400. I don't see how I had any right to ask for a free upgrade.--

They couldnt give me the same card or I would have been perfectly happy.