Word 2000 causes computer to reset about 10 seconds after it opens
14 October 2003, 10:01 PM
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All worked fine and can't think I've changed anything. However, today when opening a document (any document) the computer just does a reset after a few seconds of viewing it. I have used the repair feature and also reinstalled Word, the same happens. Is this a known problem? Virus killer is up to date with today's updates, just doing a full scan. Is this a classic macro virus? Other Office apps are OK.
[Edited by john banks - 10/14/2003 10:07:27 PM]
[Edited by john banks - 10/14/2003 10:07:27 PM]
14 October 2003, 11:02 PM
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Done defrag, virus scan, removed office completely and reinstalled it and it still happens! It is like what happened with a previous Athlon when it overheated - just spontaneous reset, however, I can run far more demanding stuff than Word without problems. Puzzled. The thought of reinstalling the whole system is a complete nightmare.
14 October 2003, 11:17 PM
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Managed to get a BSOD with STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED with reference to kmgi.dll
Searches on this are vague on solutions, can't find anything re Word.
Searches on this are vague on solutions, can't find anything re Word.
14 October 2003, 11:33 PM
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try doing a search on kmgi.dll
Look at properties of this file, version info, product info.
What does this tell you?
Give you any further insight?
I did a quick search on MS support for kmgi.dll but no exact match.
Perhaps this links to some recently installed software, if it does uninstall it. Does this then stop the problem?
Look at properties of this file, version info, product info.
What does this tell you?
Give you any further insight?
I did a quick search on MS support for kmgi.dll but no exact match.
Perhaps this links to some recently installed software, if it does uninstall it. Does this then stop the problem?
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