BT Openworld - Was happy now not - other providers - reccommendations
05 August 2003, 09:33 AM
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Been with BT Openworld for a 18 months or so, Openworld Anytime, no broadband avaliable yet.
Changed Banks, set up DD which has failed, set up wrong, possibly their fault but not the problem.
Found out Saturday, called to sort, the computer system was down, said call back that day, did, guess what the computer system was down.
I have tried Monday and today and guess what, the computer system is down!!
I had been able to retieve and send email via a mates connection but they have now barred my email account!!!
The call centre op apologised for this but cannot do a thing as the system is down.
Asked for BT to call me back when it is sorted and was told this could be a few days before they call me.
OK - This is rubbish customer service and i do not have to put up with it.
Any reccommendations on providers.
BTOW is £ 15.99 per month for upto 150 hours.
Many thanks
Paul
Changed Banks, set up DD which has failed, set up wrong, possibly their fault but not the problem.
Found out Saturday, called to sort, the computer system was down, said call back that day, did, guess what the computer system was down.
I have tried Monday and today and guess what, the computer system is down!!
I had been able to retieve and send email via a mates connection but they have now barred my email account!!!
The call centre op apologised for this but cannot do a thing as the system is down.
Asked for BT to call me back when it is sorted and was told this could be a few days before they call me.
OK - This is rubbish customer service and i do not have to put up with it.
Any reccommendations on providers.
BTOW is £ 15.99 per month for upto 150 hours.
Many thanks
Paul
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