Help- Cant open Outlook Express
03 April 2003, 04:59 PM
#2
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Sorry JD can't help on this one, but have seen this a few times and has resulted in a reinstall as its the easy option out.
What OS do you run? Have you installed anything recently?
H
What OS do you run? Have you installed anything recently?
H
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04 April 2003, 10:21 AM
#9
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or try this :
OE won't even start
This is usually caused by corruption in the Identities registry keys. Open Regedit and export the entire HKCU\Identities key, then delete it. Double-click the saved *.reg file you exported and then try opening OE. If OE still fails to open, export each sub key HKCU\Identities\{GUID} sub-key to its own *.reg file, then delete the entire HKCU\Identities key again. Double-click each of the GUID *.reg files and then Open OE. The New Account wizard will begin, but just click cancel, as you are going to bypass this first default Identity. Click File| Identities| Manage Identities and try switching to your old Identity. If this is successful, you can then delete the new empty Identity from the Manage Identities dialogue. If this fails and OE will still not start, you will have to again delete the HKCU\Identities key, open OE, set up a new Identity and import your mail folders from the previous Identity. More information, including detailed instructions, can be found in the MS Knowledge Base article Cannot Start Outlook Express .
OE won't even start
This is usually caused by corruption in the Identities registry keys. Open Regedit and export the entire HKCU\Identities key, then delete it. Double-click the saved *.reg file you exported and then try opening OE. If OE still fails to open, export each sub key HKCU\Identities\{GUID} sub-key to its own *.reg file, then delete the entire HKCU\Identities key again. Double-click each of the GUID *.reg files and then Open OE. The New Account wizard will begin, but just click cancel, as you are going to bypass this first default Identity. Click File| Identities| Manage Identities and try switching to your old Identity. If this is successful, you can then delete the new empty Identity from the Manage Identities dialogue. If this fails and OE will still not start, you will have to again delete the HKCU\Identities key, open OE, set up a new Identity and import your mail folders from the previous Identity. More information, including detailed instructions, can be found in the MS Knowledge Base article Cannot Start Outlook Express .
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