Andy Tang

iTrader: (3)

I've been asked to come up with 3-4 measurable/tangible goals for the IT teams, that can be used to measure our performance.

Any ideas?

IWatkins

Any info on what the "IT Teams" actually do ?

stevem2k

Response/Remedy times against SLA is always a good one , as is System availability to end user.

But we really need to know what you do (!)

Steve

Andy Tang

iTrader: (3)

IT Manager – Overall responsibility for the IT dept, minimal hands on involvement, concentrates on IT strategy, develops IT to meet the requirements of the business through close liaison with business centre managers. Motivates and manages his team to achieve the above.

IT Systems & Development – This is a mainly technical role, with emphasis on investigating the technical solutions to achieve the requirements of the business as directed by the IT Manager. This involves being able to work on one’s own initiative and to communicate clearly the results of testing of new technology to the IT Manager. It also involves being able to provide the technical expertise to implement new functionality for the business and maintain the IT infrastructure and applications. This is not a user support role.

IT Support – This role is essentially a junior role involving first level user support, maintenance of all PCs and client applications, printers, phones, mobile phones and managing the companies daily and weekly backup facilities.

Here are the job descriptions, and there are only 3 of us here! So one of each!!

SJ_Skyline

Andy,

Your company is doomed mate if:

1 - You have to start writing SLA's
2 - Senior management start writing mission statements
3 - A staff recognition shceme is introduced
4 - You have to write your own goals

Rich

P80SJW

Try this it never fails:

http://www.dack.com/web/bull****.html

Si

(you can guess what to replace the * with sounds like ****)

[Edited by P80SJW - 3/4/2003 12:47:22 PM]