monkeyboy

OK guys n gals

I have a small issue with about 50 windows 2k laptops running MCaffee VScan 4.51

On logon you get the VScan splash screen but then the machine hangs. VSHWIN32.exe process has hogged 99% processor power and you can't do anything.
Any ideas why this service is doing this???

Oh and i've been down the denormalisation route aswell

One work around is to boot in safe mode and remove the software, but this isn't viable on 3000 laptops

Cheers

Monkeyboy

Mr Footlong

iTrader: (7)

Apparantly, it is a known issue and upgrading to IE6 fixes this. One of my mates has come across this and that fixed it when we had to test it for a problem client. Don't use it in house, so I cannot say, but he knows his stuff.

Cheers,

Nick

monkeyboy

ta mate will check it out in the AM

David_Wallis

also install latest hotfix / service pack.

monkeyboy

Ok then huys tried these and still no difference seems to be a rights thing talking to winnt\temp dir. users don't seem to be able to write to this even thou they are all power users??

JackClark

Has something changed to make this happen?

shunty

Hi, I have had this prob before.
are you using e-policy to push out ??
if so is it on sp1 for epolicy (4.5.1a)?
you will find that an uninstall of said clients & reinstall, via the epol manager (with service pack 1 for clients as well relevant engine) will fix.

shunty

monkeyboy

Shunty


Spot on mate I will try and push out the sp1 version asap. How come this doesn't happen on V4.03 which we also have running NT desktops???

Cheers
Monkeyboy

shunty

IIRC, when they first brought out the 2000 version, it was not 2000 compatible only NT ...hence the release of sp1 for the clients, this enabled the client to pull the updates etc.
E-pol still could not push out to 2000 clients until you sp1 (which turned the release into 4.5.1a).

shunty

shunty

you will still get the odd client that needs a couple of installs to fix though.

shunty