Need to explode/scream..........
#1
Guest
Posts: n/a
So............Aaaaaaaaaaaaarrrrrrrrrrgggggggghhhhh hhhh*^£*^*&*£*!!**%%&!!.
Reason=Had NTL 'installed' on sat and have spent Four hours trying to phone them today to get it sorted. So far....TV service broken,telephone doesnt work,Broadband doesnt work.
Guy came out today and did seemingly nothing....except stop the TV service from working (it had done b4 he came) and my broadband/phone still dont work.
I know everyone slags NTL but i couldnt believe they are that bad......but they are, never experienced such bad customer service from any company. Spoke to Five people after holding for nearly an hour sometimes before i got through to someone who could arrange for an engineer to visit tomorrow. Was also told they would call me back, they didnt. Whats worse, after holding for a long time they would just say "sorry we cant talk to you" and hang up!
Finally got to talk to someone with more intelligence than a pig and she agreed that i had been treated badly and that she wouldnt blame me for cancelling it all ASAP.
Only problem is, i have to stick with them because i cant have a dish on my building,ggggrrrrr!
Anyone know any decent numbers for NTL that get you through to a person quickly or directly?
Cheers,
Nath.
Reason=Had NTL 'installed' on sat and have spent Four hours trying to phone them today to get it sorted. So far....TV service broken,telephone doesnt work,Broadband doesnt work.
Guy came out today and did seemingly nothing....except stop the TV service from working (it had done b4 he came) and my broadband/phone still dont work.
I know everyone slags NTL but i couldnt believe they are that bad......but they are, never experienced such bad customer service from any company. Spoke to Five people after holding for nearly an hour sometimes before i got through to someone who could arrange for an engineer to visit tomorrow. Was also told they would call me back, they didnt. Whats worse, after holding for a long time they would just say "sorry we cant talk to you" and hang up!
Finally got to talk to someone with more intelligence than a pig and she agreed that i had been treated badly and that she wouldnt blame me for cancelling it all ASAP.
Only problem is, i have to stick with them because i cant have a dish on my building,ggggrrrrr!
Anyone know any decent numbers for NTL that get you through to a person quickly or directly?
Cheers,
Nath.
#2
Try the forums at http://www.nthellworld.com The site is now owned by NTL and often the quickest way to get a response.