roadrunner

Hi

Hopefully someone can point me in the right direct

I have a client who has a toshiba desktop PC running NT.40 with the latest SP. She recently had her PC rebuilt due a HD failure. Since the rebuild, her beloved PC has now become a home to a nasty purple network gremlin - the type that is impossible to detect

For some reason she now experiences incredible network slowness in two applications.

First Application is Word - saving a word doc on a network drive takes ages, however all other applications such as adobe, excel, powerpoint work fine when you save across the network.

Second Application is this html ftp application in Explorer. Each record now takes 45seconds when before the rebuild it took 5secs max.

Apart from those two applications, every other network process - transferring, latency etc is fine.
I have tried everything from the latest network drivers, NT4 SP to searching on google for reg hacks. Unfortunately I have failed miserably in coming up with a solution - apart from ditching
NT4

So I say this, HELP me NT 041!

[Edited by roadrunner - 9/13/2002 1:17:48 PM]

Oakers

Might be down to the port speed and duplex settings on the network card. Make sure they match the network hub/switch port.

Crispin

First port of call is reapply service pack....
but.....
[IF IT GETS THIS NASTY]

*Might be a DLL HELL problem, or some sort of interface forwarding problem.....

There's a Microsoft Tool called APIMON, that you can use to see the WIN32 API's invoked for a particular application (Kinda like a call stack sort of thing)

If if gets to be this much of a problem, you could try tracing the bottleneck with this tool, i.e. if the API concerned is inside the winsock, or in the Kernel, or......

If you want it, PM me on the CS BBS and i'll dig it out for ya..or the URL....
[BUT ONLY IF]

roadrunner

NIC has been replaced and all speeds have been tried.

Crispin - I'll IM you on CSHQ

Crispin

Is she working on the document over the network, or locally?

roadrunner

Start new document, then if you save on the network drive it takes ages.

Foot_Tapper

Hi roadrunner, feel for any guys whohave these horribles, me
included.
Have you tried logging into her laptop as yourself or admin,
gaining acces to the network drive and saving a word doc.
Profile problem ??
Other apps save ok dont they (excel etc)
Does she have Findfast running ??????
if so go into, control panel, double click the findfast icon &
delete all indexes, & stop indexing. (thats caused me loads of probs)
Do other ppl have probs, saving docs to same network area ???
Disk space prob on server ??

hmmmmm thats all i can think of at mo.
cheers, hope something helps