mega_stream

My cable modem is playing up....tried ringing Blueyonder tech help, no use whatsoever.

Basically, I've got 3 MAC addresses registered 1 for my PC and 2 for my laptops, have always been able to switch between devices by simply powering off the modem, plugging it back in with the new device connected, picked up an address no problemo

Thats how it used to work till last week anyway...

Now I can only ever get an IP address on my main PC, never get one on either laptop. I've done all the things I can think of doing, releasing the IP on when on my PC, resetting the modem on the back, unplugging for an hour or so. Still I never get an IP address on either laptop

Tech support can't help me, they won't replace my modem as they say its fine.

Any suggestions what else I can do?

I know its talking to the modem as I get the default address that XP assigns when it can't contact a DHCP server, when I plug the network cable in this goes to 0.0.0.0 while trying to pick up an address, but it fails here..

John

roadrunner

mega - have you posted in http://www.cm-forums.co.uk/ The Guys Wiebo/Bill are very knowledgeable and helpful for cable modems

Regards


[Edited by roadrunner - 8/20/2002 7:47:09 PM]

IanW

John,

Have you checked http://selfcare.blueyonder.co.uk where you can register your MAC address's

Also try giving yout laptop a Static IP od 192.168.100.100 (with a 255.255.255.0 Subnet) and open a HTTP connection to 192.168.100.1 to see what the CAble Modem is doing.

Ian

mega_stream

Cheers, will give the forums/static addr a try tonight

I have checked and all 3 MAC addresses are listed under selfcare, they have all worked in the past no probs.

mega_stream

Well, tried the 192.100 address, can see the modem fine, all looks well.

Spent about 3 hrs talking to various people at Blueyonder and guess what!, they don't know what's causing the problem

Rusty Festa

where else do you plug your laptops in?

Are they still holding IP adressing from your work LAN? - can you check in your TCP/IP properties as I would assume (not used cable modems but must be similar to DSL modems) that they should have a check in the "obtain an address automatically" option

Jon

mega_stream

nope gone through all believe me

I think it the cable modem, it's not releasing the bind to the mac address of my PC's nic, so when another nic goes on it wont talk.

Rusty Festa

can you telnet or similar to the cable modem or send it a command to get it to drop it?

mega_stream

Yup, tried that aswell...its gone to the problem dept at Blueyonder to see if they can sort it.

If its not sorted by next of next week I'm cancelling.

DJ Dunk

iTrader: (5)

Sily Q - But have you tried the little reset button on the back that you need to poke with a pin ?

And you've looked here ?

[Edited by DJ Dunk - 8/24/2002 12:19:41 PM]

mega_stream

Yes DJ, tried that one aswell

Can see the stats on the modem no problem when on my laptop, just can't pick up a fricking DHCP address.

Tried another laptop with the PCMCIA modem I got registered to use and that don't work either