AOL Support - Made me laugh!!
06 October 2003, 02:55 PM
#1
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I had to laugh last night!
I was on the phone to a friend who was having internet connection problems like you do. Was speaking to her, asking her what AOL had asked her to do.
And one of the things they told her to do was to Defragment the hard drive!. At this point I was LMAO!!
Several hours on the phone later, I had the modem and everythnig working again, but was unable to connect to AOL using their dial up numbers, yet was able to connect to another ISP without any problems.
AOL today then told her to put comma's inbetween each of the numbers that were being dialled! Like thats going to sort out a handshake/authentication problem!
I was on the phone to a friend who was having internet connection problems like you do. Was speaking to her, asking her what AOL had asked her to do.
And one of the things they told her to do was to Defragment the hard drive!. At this point I was LMAO!!
Several hours on the phone later, I had the modem and everythnig working again, but was unable to connect to AOL using their dial up numbers, yet was able to connect to another ISP without any problems.
AOL today then told her to put comma's inbetween each of the numbers that were being dialled! Like thats going to sort out a handshake/authentication problem!
06 October 2003, 03:55 PM
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They got a little list on their wall that the 'monkeys' read off.
Item number 1 is usually replace the modem.
What's a chap of your esteem doin using AOHell? You'll be moving to MSN next
Yeah right!
Item number 1 is usually replace the modem.
What's a chap of your esteem doin using AOHell? You'll be moving to MSN next
... a friend is using ...
06 October 2003, 04:57 PM
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The worst thing is......you don't even get a true internet connection with AOL!!! They conveniently forget to mention this to would be users.
I think they should have to declare this to all customers before they sign up.
I think they should have to declare this to all customers before they sign up.
06 October 2003, 05:07 PM
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err herm 
I use AOL Broadband and have no problems so far
Don't like AOL's interface to much apart from music or video downloads
So use IE v6 for browsing and a little GUI to use transfer emails to and from Outlook
I use AOL Broadband and have no problems so far
Don't like AOL's interface to much apart from music or video downloads
So use IE v6 for browsing and a little GUI to use transfer emails to and from Outlook
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06 October 2003, 10:17 PM
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>AOL today then told her to put comma's inbetween each of the >numbers that were being dialled! Like thats going to sort out a >handshake/authentication problem!
Its not as mad as it seems.. 2 comma's at the end of the phone number puts a 1 second delay before the modem at the users end tries to start negotiation. As all hardware seems to not follow strict rules of negotiation and timing.
Recently I was testing some Ericsson kit dial up chassis that my parents had been dialing upto for months without a problem.. after an IOS upgrade my parents could no longer connect. Turned out that the IOS upgrade had changed the timing on the authentication between the dial up chassis and their modem and after some guess work I realised that delaying the modems authentication by 1 sec fixed the problem.
Andrew
Its not as mad as it seems.. 2 comma's at the end of the phone number puts a 1 second delay before the modem at the users end tries to start negotiation. As all hardware seems to not follow strict rules of negotiation and timing.
Recently I was testing some Ericsson kit dial up chassis that my parents had been dialing upto for months without a problem.. after an IOS upgrade my parents could no longer connect. Turned out that the IOS upgrade had changed the timing on the authentication between the dial up chassis and their modem and after some guess work I realised that delaying the modems authentication by 1 sec fixed the problem.
Andrew
06 October 2003, 11:50 PM
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Please explain Gedi ?
This has many many disadvantages of which I will not go into here apart from the fact that AOL users will find that services that are available to users given a true connection will not be available to AOL users.
Why? because many system admins (me included) of anything from corporate networks to web site admins will block AOL (and similar) at the firewall. Its just not worth the hastle of tracking AOL users who may be annoyances as hundreds of users my be accessing the internet via the same proxy, thus the same IP address.
Unfortunatly, the legitimate users have to suffer because of the skript kiddies.
07 October 2003, 05:52 PM
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Loads of ISP's use proxys to cut down on bandwidth. Every customer on NTL uses their transparent caches without knowing it unless they manually set it themselves.
Simon.
Simon.
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