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ive sent her an invoice detailing all work carried out with dates and amounts owing, sent this via recorded delivery hence why i needed her surname. if she choooses to ignore this then onto the next step which is a solicitors who specialise in these sort of cases
Great, give her some time now - she either pays up or it will cost her more in fees etc.
As said, you dont need a solicitor - just fill the claim in online. Its fairly simple and painless.